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Club Player Casino - Povlačenje igrača je više puta odbijeno.
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22/01/2024
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Slučaj je zatvoren : 04/03/2024
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The player from Washington had been facing issues with withdrawals at an online casino. Despite having made two deposits, her withdrawal requests had been consistently denied and returned to the casino after a 14-day waiting period. The player also reported that she had been unable to cancel an active coupon, had been forced to meet play-through requirements, and had received inconsistent information about withdrawal times. The casino responded that the player's funds were mixed, which made them ineligible for withdrawal. Despite our efforts to mediate, the issue remained unresolved as the player's funds were indeed mixed according to the casino's rules.
Igrač iz Vašingtona se suočio sa problemima sa povlačenjem novca u onlajn kazinu. Uprkos tome što je napravila dva depozita, njeni zahtevi za povlačenje su stalno odbijani i vraćani u kazino nakon perioda čekanja od 14 dana. Igračica je takođe prijavila da nije mogla da otkaže aktivni kupon, da je bila prinuđena da ispuni uslove za igru i da je dobila nedosledne informacije o vremenima povlačenja. Kazino je odgovorio da su sredstva igrača pomešana, što ih čini nepodobnim za povlačenje. Uprkos našim naporima da posredujemo, pitanje je ostalo nerešeno jer su sredstva igrača zaista bila pomešana u skladu sa pravilima kazina.
Deponovao sam novac 2 puta. Svaki put kada odem da unovčim, potrebno je 14 dana i to se odbija i vraća u kazino. Kada sam razgovarao sa podrškom, rekli su da bi to moglo da potraje i do 10 radnih dana, a onda mi nikad ništa drugo nije rečeno da je to samo odbijeno i vraćeno. Kada sam juče pokušao da se povučem, nije mi dozvolio jer je pisalo da imam aktivni kupon. Nikada nisam prihvatio kupon i kada sam otišao da ga otkažem, nije mi dozvolio. Pisalo je da sam već odigrao deo predstave. Ali napravio sam snimak ekrana i na njemu se vidi 0 odigranih igranja. Zatim, kada sam pokušao ponovo da unovčim agter igrajući celu njihovu igru, rečeno je da će to biti trenutno kroz izvlačenje novčića i uneo sam sve informacije, a zatim je rečeno da može potrajati do 1 do 3 radna dana nakon što sam ih predao i do 10 radnih dana da to prihvate. Još jednom pokušavaju da kažu 10 radnih dana za povlačenje koje nikada ne bude prihvaćeno. Oni reklamiraju trenutna povlačenja, iako putem izvlačenja novčića, a zatim ne vrše trenutna povlačenja 10 dana 10 radnih dana nije trenutno ni blizu.
I've deposited money 2 times. Everytime I go to cash out it takes 14days and thrn it is denied and put back Into the casino. When I talked to support they said it could take upto 10 business days and then i was never told anything else it was just denied and put back in. The when I tried to withdrawl yesterday it wouldn't let me cause it said I had an active coupon. I never accepted a coupon and when I went to cancel it it wouldn't let me. It said i already played some of the play thru. But I took a screen shot and it shows 0 played of the play thru. Then when I tried ti cash out agai agter playing their entire play thru it said itnwould would be instant through coin draw and I entered all the information and then it said it could take up to 1 to 3 business days after I submitted it and up to 10 business days for them to accept it. Still once again they're trying to say 10 business days for the withdrawal that never gets accepted. They're advertising for instant withdrawals though through coin draw and then not doing instant withdrawals 10 days 10 business days is not instant nowhere near.
mojih depozita. Napravio sam gotovinske depozite i dobitak je napravljen od njih. Stavili su još jedan bonus na moj račun koji nisam mogao da otkažem i nisam mogao da unovčim dok nisam igrao, što sam juče i uradio, a pokušao sam ponovo da unovčim
here is a list
of my deposits. I've made cash deposits and the winning were made off of those. They put another bonus on my account I couldn't cancel and couldn't cash out until played which I did yesterday amd tried to cash out again
Da li sam dobro razumeo da je saldo od 100 USD koji se može povući rezultat vaše igre sa bonusom koji ste dobili 22. januara? Da li ste poništili uslov za klađenje bonusa koji je aktiviran na vašem nalogu i nastavili da ponovo tražite povlačenje?
Sa kakvim rezultatom?
Do I understand correctly the 100USD withdrawable balance is a result of your play with the bonus you received on the 22nd of January? Have you cleared the wagering requirement of the bonus that was activated on your account and proceeded to request a withdrawal again?
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear sophiemonik32,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Ne, ne baš. Dakle, na 2@nd Već sam imao 100 dolara na računu. Prethodno sam deponovao
novac nazad u novembru. Odigrao sam nekoliko besplatnih okretaja i svoj depozit i dobio sam saldo do 100 $. Od tada je ovo počelo. Odmah su uzeli 40 dolara od mog dobitka i rekli da je njihov maksimalni dobitak od 50 dolara na besplatnim okretima i to je ostavilo moj saldo na 100.
Takođe su odigrali 100 besplatnih čipova na mom nalogu kako me ne bi učinili kvalifikovanim da se prijavim za povlačenje sa coindrav-om.
Pa sam igrao kupon i izgubio ga. Sav novac koji su mi dali nisam igrao do kraja jer sam izgubio uh, tako da je sve što sam imao na računu bilo 100 dolara. Napravio sam još jedan depozit jer mi je rečeno da ne mogu da izvršim povlačenje novca pošto je moja poslednja transakcija bila kupon, a ne depozit. Onda sam zatražio gotovinu iz kith coindrav-a. Dakle, novac na računu je ono što sam zaradio od besplatnih okretaja i mog početnog depozita ako je bitkoin
No, not quite. So on the 2@nd I already had $100 in the account. I had previously deposited
money back in Nov. I played a few free spins and my deposit and got my balance upto $100. Since then this started. They took $40 from my winning immediately and said that their was some max winning of $50 on the free spins and that left my balance at 100.
They played a 100 free chip on my account as well in order to not make me eligible to submit for a withdrawl with coindraw.
So i played the coupon and lost it. All the money they gave me I did t play all the playthru cause i lost the uh so then once again all i had in my account was the $100. I made another deposit because i was told I couldn't make a wothdrawl since my last transaction was a coupon not a deposit. Then I requested a cash out of kith coindraw. So the money inn the account is what I earned off of the free spins and my initial deposit if bitcoin
Oni su promenili ono što govore, iako svaki put kada govorim za podršku. Tako mi je prošli put rečeno da su mi uzeli novac jer sam mešao sredstva što vi ne možete. Ipak, rečeno mi je da moram da napravim depozit da bih povukao.
They have changed what they say though everytime I speak to support. Thus last time I was told that they took my money because I mixed funds which you cannot do. Yet I was told I had to make a deposit in order to withddawl.
Hvala vam puno, sophiemonik32, što ste dali potrebne informacije. Sada ću preneti vašu žalbu kolegi Petru ( peter.m@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, sophiemonik32, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Pregledao sam vaš slučaj i razumem situaciju. Dozvolite mi da se obratim kazinu i uložim sve napore da vam pomognem. Želeo bih da pozovem Club Plaier Casino da se pridruži razgovoru i doprinese rešavanju ove žalbe.
Hi sophiemonik32,
I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite Club Player Casino to join the conversation and contribute to the resolution of this complaint.
Mešanje sredstava je kada se jedna vrsta sredstava sa jednim skupom pravila stavi na drugu vrstu sredstava sa različitim pravilima, u ovom slučaju je bilo traženo povlačenje 100 dolara sa besplatnog čipa koji je odbijen zbog nedostatka dokumentacije na nalogu igrača. Ova sredstva su vraćena na račun igrača u čekanju na podnošenje dokumenata koji bi kvalifikovali račun za povlačenje. Dodatni besplatni čip je zatim otkupio igrač na ovom saldu i sredstva su odigrana, zatim je gotovinski depozit stavljen na taj saldo i ta sredstva su odigrana. U ovom trenutku ne postoji način da se jedna vrsta sredstava izdvoji iz druge i nažalost iz tog razloga ova sredstva nisu bila podobna za povlačenje i na taj način uklonjena iz kazino sistema. Gotovinski depozit je zatim ponovo deponovan na račun igrača kao gotovina, tako da se može igrati bez pravila i ograničenja besplatnog čipa, ova sredstva su trenutno na računu igrača i čekaju da se igraju.
Nadamo se da ovo pojašnjava stvari, prateća dokumentacija je prosleđena casino.guru timu na pregled.
Najlepše želje,
Nick and Club Plaier
Greetings all,
Mixing funds is when one type of funds with one set of rules are placed on top of another type of funds with different rules, in this case there was a requested withdrawal for $100 from a free chip which had been denied due to a lack of documentation in the player account. These funds were placed back into the player account pending documents submission which would qualify the account for withdrawal. An additional free chip was then redeemed by the player on top of this balance and the funds were played, then a cash deposit was placed on top of that balance and those funds were played. At this point there is no way to extricate one type of funds from the next and unfortunately for this reason these funds were not eligible for withdrawal and thus removed from the casino system. The cash deposit was then re-deposited to the player account as cash so it can be played without the rules and restrictions of a free chip, these funds are currently in the player account waiting to be played.
Hopefully this clarifies things, supporting documentation has been forwarded to the casino.guru team for review.
Kao što možete videti u mojoj istoriji transakcija, pokušao sam da podnesem povlačenja sa računa još u novembru i decembru za 100 dolara, prvo je bilo 70 dolara, zatim je odbijeno 100 dolara, a onda sam ga ponovo u januaru predao 22. i onda je ovo prepiska između podrške igrača kluba da je izvlačenje novčića prošlo i da ću ga dobiti za tri do sedam radnih dana
As you can see in my transaction history I tried to submit withdrawals from the account back in November and December for $100 first it was $70 then it was $100 that was denied and then again in January I submitted it on the 22nd and then this is a correspondence between club players support saying that the coin draw went through and I would get it in three to seven business days
22. pokušao sam da otkažem 100 besplatnih čipova jer mi nije dozvolio da ponovo podnesem svoje povlačenje sa aktivnim bonusom. Pokušao sam da ga otkažem i nije mi dozvolio.
pisalo je da sam već započeo igranje, ali nisam i napravio sam i snimak ekrana toga.
Razgovarao sam sa podrškom i rekli su da će morati da napravi još jedan depozit da bi se kvalifikovao za povlačenje. Tako da sam igrao besplatni čip koji sam sve izgubio i onda sam napravio Bitcoin depozit. Nastavio sam da igram slotove posle svega ovoga i onda konačno odlučio da pokušam ponovo da se povučem. Sada, pre januara pre decembra, imao sam 100 dolara na ovom računu koji sam skoro pao na 0, a zatim ponovo narastao.
Ponovo sam podneo povlačenje jer bi mi to sada omogućilo, a podrška igrača kluba mi je rekla da je sve u redu i da ću ga dobiti za 3-7 radnih dana. Čak sam im dao dodatne informacije koje sam i ranije radio.
Ovaj novac je bio moj na računu. Poslao sam klupskog igrača jer su mi ponudili besplatne okrete i besplatan čip da dođem da igram u njihovom kazinu. U trenutku kada sam igrao, oni su samo uzeli moj novac i pokušavali da mi kažu da je to novac od besplatnog čipa ili besplatnih okretaja ili bonusa i uzimaju moj novac. Podneo sam povlačenje 80 dolara sa računa 22. januara, oni su to odbili, a onda je menadžer podneo novo povlačenje za 100 i prihvatio ga. Ovo mi je izgubilo toliko vremena da je ludo. Samo želim svoj novac. Napravio sam 2 gotovinske depozite i nekako stalno pronalaze načine da to uzmu i kažu da sam uradio nešto pogrešno
On the 22nd I tried to cancel the 100 free chip because it wouldn't let me resubmit my withdrawal with an active bonus. I tried to cancel it and it wouldn't let me.
it said that I had already started the playthrough, but I hadn't and I took a screenshot of that as well.
I talked to support and they said that would have to make another deposit in order to qualified for a withdrawal. So I played the free chip which I lost it all and then I made a Bitcoin deposit. I continued to play slots after all this and then finally decided to try and withdrawal again. Now before January before December I've had $100 in this account that I have gotten almost down to 0 And then up again.
I resubmitted my withdrawal because it would allow me now and I was told by club player support that every thing was fine and that I would be getting it in 3-7 business days. I even provided them with additional info which I had done this before as well.
This money was mine in the account. I sent to club player because they had offered me a free spins and a free chip to come play at their casino. It the second I played it they then just took a hold of my money and keep trying to tell me that it is money from free chip or free spins or bonus and they take my money. I submitted a $80 withdrawal out of the account in Jan 22nd they denied it and then a manger submitted a new withdrawal for 100 and accepted it. This has wasted soo much of my time it is crazy. I just want my money. I've made 2 cash deposits and somehow they keep finding ways to take it And say I did something wrong
Pregledao sam vaš slučaj detaljnije. Iako moram da priznam da je sistem bonusa u ovom kazinu izuzetno zbunjujući ne samo za igrače već i za nas, podaci sugerišu da su sredstva bila mešana. Ako početno povlačenje nije prošlo i sredstva su se vratila na stanje, onda je aktiviran i odigran još jedan bonus, a povrh toga je napravljen depozit, bojim se da neću moći da vam pomognem sa ovim jedan.
HI all,
Thank you for your replies.
Dear sophiemonik32,
I reviewed your case in more detail. Even though I have to admit that the bonus system in this casino is extremely confusing not only for players but for us as well, the data does suggest that the funds were mixed. If the initial withdrawal didn't get through and the funds went back to the balance, then another bonus was activated and played and a deposit was made on top of that, I'm afraid I won't be able to help you with this one.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na saradnji, žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Peter
Hi sophiemonik32,
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your cooperation, I am sorry we could not be of more help on this occasion.
Best regards,
Peter
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