Voleo bih da mogu, ali iz nekog čudnog razloga ovaj kazino nema istoriju povlačenja.
Međutim, imam novosti o situaciji u e-poruci iz kazina u kojoj se kaže sledeće
Poštovani Aleksandre,
Hvala vam što ste klijent DrakeCasino.eu!
Cenimo vaše strpljenje i vreme koje ste uložili u sve ovo
proces.
Pronađite priložene datoteke koje sadrže Svift potvrde za oba
vaših transakcija povlačenja započetih 08.05. i 08.12. Ove
potvrde služe kao dokaz da su transakcije obrađene
i raspoređeni iz našeg sistema.
Da bismo vam dodatno pomogli, možete navesti priloženu referencu pošiljaoca
brojeve vašoj banci ili izdavaocu kartice. Sa ovim referentnim brojevima, oni
trebalo bi da bude u mogućnosti da prati transakcije i da vam pomogne u pristupu
sredstva.
Još jednom se izvinjavamo zbog kašnjenja u vezi sa vašim slučajem i nadamo se
da vam ovo pomaže da to rešite.
Ako imate bilo kakvih drugih pitanja, slobodno nas kontaktirajte u bilo kom trenutku.
srdačan pozdrav,
Martin
DrakeCasino bezbednosni tim
Problem je u tome što PDF koji su poslali sa ovim referentnim brojevima izgleda kao da je napravljen u beleškama i nije upotrebljiv za dokaz plaćanja.
Nakon što sam otišao u banku sa ovim referentnim brojevima, rekli su mi da ne mogu da im uđe u trag jer jesu
banke korisnika i to nije validan dokaz o uplati. Rečeno mi je od strane mog međunarodnog i bezbednosnog tima moje banke da nema plaćanja na čekanju ili dolaznih uplata i da će kazino morati da prati uplatu i dobije potvrdu o kreditu da dokaže da je uplata izvršena.
Takođe imam 30-dnevni bankovni izvod da dokažem da novac nije deponovan na moj bankovni račun.
I wish i could but for some strange reason this casino does not have withdraw history.
However i do have an update on the situation an email from the casino saying the following
Dear Alexander,
Thank you for being a client DrakeCasino.eu!
We appreciate your patience and the time you've invested throughout this
process.
Please find attached files containing the Swift Confirmations for both
of your withdrawal transactions initiated on 08/05 and 08/12. These
confirmations serve as proof that the transactions have been processed
and deployed from our system.
To assist you further, you can provide the attached sender's reference
numbers to your bank or card issuer. With these reference numbers, they
should be able to trace the transactions and assist you in accessing the
funds.
Once again, we apologize for the delays in regard to your case and hope
that this helps you resolve it.
If you have any other questions, feel free to contact us at any time.
Kind regards,
Martin
DrakeCasino Security Team
The problem is the PDF they sent with these reference numbers look like they were made in notes and not usable for a proof of payment.
After going to the bank with these reference numbers the told me that they are unable to trace as they are the
beneficiary bank and this is not a valid proof of payment. i was told by my banks international and security team that there are no pending or incoming payments and the casino will have to trace the payment and get a a confirmation of credit to prove payment was made.
I also have 30days bank statement to prove no money has been deposited into my bank account.
Automatski prevedeno:
