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The site asks for an SMS to confirm the withdrawal but it never arrives. Horrible support! According to the chat we have to wait for a call to send the code. The call never arrives. Scam of the good, prefer bookmaker of name and serious.

O site pede um sms para confirmação do saque mas o mesmo nunca chega. Suporte horrível! Segundo o chat temos que aguardar uma ligação para mandarem o código. A ligação tbm nunca chega. Golpe dos bons, prefiram casa de aposta de nome e sérias.

Dear vitinho29kpela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to proceed with the withdrawal without this code? Have you made any successful withdrawals before?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear vitinho29kpela,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.