Dragi cool1967,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Ladbrokes kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Da li je vaš nalog bio verifikovan u prošlosti? Imajte na umu da kazino ispunjava uslove za dodatne provere verifikacije ako je potrebno.
Da li ste poslali tražene dokumente kazinu na postupak verifikacije? Koje ste dokumente dostavili i kada ste tačno poslali poslednji?
Da li sam dobro razumeo da je stanje na vašem računu sada nula?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear cool1967,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Ladbrokes Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Has your account been verified in the past? Please keep in mind that the casino is eligible to do additional verification checks if necessary.
Have you sent the requested documents to the casino for the verification procedure? Which documents have you provided and when exactly did you send the last one?
Do I understand correctly that the balance in your account is now zero?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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