NaslovnaPritužbeLincoln Casino - Igrač ima problem sa pravilima o bonusima Lincoln Casino-a i ograničenjima povlačenja.
Lincoln Casino - Igrač ima problem sa pravilima o bonusima Lincoln Casino-a i ograničenjima povlačenja.
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Lincoln Casino
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23/03/2024
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The player from the US had had issues with Lincoln Casino's withdrawal limits, bonus guidelines, and communication with support after winning $10,000 and $24,000. She had had five withdrawals pending and had tried to deposit more funds, but had not been allowed due to active withdrawal requests. She stated that withdrawals had been cancelled and $7,400 had been lost due to not meeting bonus guidelines. After a thorough investigation, we found that the player had breached the casino's terms and conditions by playing consecutive no-deposit bonuses without making further deposits between the bonuses. It was also discovered that the player had had multiple accounts and had provided misleading information during the complaint process. The complaint had been closed as unjustified.
Igrač iz SAD je imao problema sa limitima povlačenja Lincoln Casino-a, smernicama za bonuse i komunikacijom sa podrškom nakon što je osvojio 10.000 i 24.000 dolara. Imala je pet povlačenja na čekanju i pokušala je da deponuje više sredstava, ali joj nije bilo dozvoljeno zbog aktivnih zahteva za povlačenje. Navela je da su povlačenja otkazana i da je izgubljeno 7.400 dolara zbog neispunjavanja smernica za bonus. Nakon detaljne istrage, otkrili smo da je igrač prekršio odredbe i uslove kazina tako što je igrao uzastopne bonuse bez depozita bez dodatnih depozita između bonusa. Takođe je otkriveno da je igrač imao više naloga i da je dao pogrešne informacije tokom procesa žalbe. Žalba je zatvorena kao neopravdana.
Pre svega, moram da vam kažem hvala što ste omogućili igračima platformu da iznesu takve stvari. Ja ne krivim jer svi pravimo greške. Zbog toga sam sklon da iznesem formalnu žalbu na Linkoln kazino. Nakon što sam osvojio $10,000, predao sam sve svoje formulare i dokumente i sve je prošlo u redu. Postojao je prag od 5.000 dolara nedeljno za povlačenje bitkoina što sam razumeo i nakon što sam primio prvih 2.500 dolara, poslao sam još jedan samo da bih saznao da dozvoljavaju samo 2.500 dolara nedeljno za podizanje bitkoina što nije bilo navedeno u bankarstvu. Iako sam bio zbunjen, nastavio sam i čekao da podnesem još jedno povlačenje. U međuvremenu sam osvojio do 24,000 i odlučio da igram na tome neko vreme. Kada sam pao na 12.500 dolara, podneo sam poslednja tri povlačenja čineći ukupno pet povlačenja. Pokušao sam da uplatim sredstva da bih mogao da nastavim da igram, ali to mi nije dozvolilo da nisam imao izbora osim da ponovo uplatim 50 dolara na svoj račun da bih mogao da nastavim da igram bez povlačenja. Bilo je obaveštenje da ne možete uplatiti više sredstava dok imate aktivno povlačenje, pa sam se povinovao. Nakon što je moje drugo povlačenje uspešno isplaćeno, nastavio sam i napravio tri sledeća povlačenja kada sam ih proverio, sva tri su rekla da su ponovo deponovana što nisu. Imao sam stanje nula, tako da sam, kada sam pitao za njih, obavešten da sam nisam pratio smernice za bonuse itd. kada sam pitao podršku tražeći istoriju transakcija mojih bonusa, rečeno mi je da ne postoji istorija transakcija koja bi mi bila dostupna. U suštini govoreći mi da je to tako, a oni nisu imali dokaze i nisam mogao da prigovorim. Položio sam još novca i razmišljao o ovome nekoliko dana i ponovo sam postavio pitanje da ponovo podržim ono što se desilo sa mojim novcem. Odjednom su mogli da imaju istoriju transakcija bonusa, nisu ulazili u detalje o tome koji bonusi su bili aktivni kada sam dva puta osvojio jedan od 10.000 i jedan od drugih 8.000 ish, ali oni su imali tu istoriju tamo i ja sam bio u krivu i Nisam dobijao novac i to je sve. Primio bih e-poštu u vezi sa njihovom odlukom, rekao je Džejden. Nisam primio nijednu e-poštu Nisam dobio nikakvo obaveštenje o bilo kojoj transakciji. Samo sam morao da živim sa odlukom. U tom trenutku sam očigledno jasno stavio do znanja da pratim svaki detalj bilo kojeg bonusa, uključujući posezanje za podrškom da razjasnim pre nego što pokušam da dobijem bilo koji drugi bonus. Bonus je posebno bio za besplatne okrete i 100% podudaranje. Kada sam došao da podržim Kajl je izjavio da ne postoji takav bonus da ne postoji, ponudio sam im da im pokažem snimak ekrana bonusa i želeo sam da znam uslove. Dobio sam dva ili tri različita procenta za uslove klađenja iznad 100%. Morao sam ponovo dobro da preciziram šta ako je 100% dobro, konačno me obavestio o zahtevima za klađenje od 20%. Kada sam se vratio da dobijem bonus bio sam odjavljen, pokušao sam da se ponovo prijavim i nisam mogao pa sam morao ponovo da kontaktiram podršku, podrška mi je ponovo rekla da bonus ne postoji i ako sam zatražio bonus, ja sam morao da položi određeni iznos koji nije naveden. U suštini ljudi koji rade za podršku ne znaju koje promocije se dešavaju i brzo odlučuju da sam napravio grešku u vezi sa promocijama i bonusima koje nude u nadi da neću dovoditi u pitanje propise. Iskreno osećam da je to slučaj kada su u pitanju povlačenja koja su mi oduzeta, tačnije 7.400 dolara nakon što su izdali delimična povlačenja i nisu bili u skladu sa sopstvenim nedeljnim standardima i kada se raspitam o takvim standardima, odjednom moj novac dobije vraćeno ponovo položeno, ali ga nije bilo na mom računu itd. Samo mi je teško da verujem da bi mi izdali deo novca koji sam osvojio da nisam sledio smernice. To je trebalo da bude prva stvar koju su pregledali umesto da čekaju dok ne uputim uzastopni zahtev za povlačenje, jer u sopstvenoj e-poruci koju su mi poslali, ako mi se duguje još novca, ja bih to dobio. Imam brojne snimke ekrana koji podržavaju sve što mi ova platforma neće dozvoliti da otpremim svakog od njih, tako da ću otpremiti ono što smatram da je najvažnije, ali imam više. Zaista bih cenio da mi se neko vrati, to je mnogo novca za mene i volim da igram u kazinu. Kasnije sam bio veoma srdačan i profesionalan, uključujući deponovanje više sredstava u nadi da moj račun neće biti zatvoren kako bih mogao da komuniciram Pročitao sam brojne račune kazina koji zatvaraju račune ljudi koji se žale jer ne dobijaju dobitak koji dospevaju.
First of all I have to say thank you for allowing the players a platform to voice such matters. I am not one to place the blame because we all make mistakes. Which is why I'm inclined to voice a formal complaint on Lincoln casino. After winning a $10,000 win I submitted all my forms and documents and everything went fine. There was a $5,000 a week threshold on bitcoin withdrawals which I understood and after receiving my first $2,500 I submitted another only to find out they only allow $2,500 per week on bitcoin withdrawals which was not stated in the banking. Although I was perplexed I went ahead and waited to submit another withdrawal. In the meanwhile I had won up to 24,000 and decided to play on that for a while. When I got down to $12,500 I submitted the final three withdrawals making a total of five withdrawals. I attempted to deposit funds so I could continue playing but it would not let me I had no choice but to redeposit $50 twice into my account so I could keep playing out of my withdrawal. There was a notice saying you cannot deposit more funds while you have an active withdrawal so I complied. After my second withdrawal had been successfully redeemed I went ahead and made three subsequent withdrawals when I checked on them all three of them said they were redeposited which they were not I had a balance of zero so when I asked about them I was informed that I did not follow the bonus guidelines etc when I questioned support asking for a transaction history of my bonuses I was told that there wasn't any transaction history to be made available to me. Basically telling me that's just how it is and they had no proof and I couldn't object. I deposited more money and thought about this for a few days and I reinstated the question to support again what happened to my money. Suddenly they were able to have a transaction history of bonuses they didn't go into detail about what bonuses were active when I won two times one of 10,000 and one of another 8,000 ish but they had that history there and I was in the wrong and I wasn't getting any money and that's all there is to it. I would be receiving an email concerning their decision is what Jayden said. I did not receive any emails I did not receive any notification of any transactions. I just had to live with the decision. At that point I obviously made it very clear to follow every detail of any bonuses including reaching out to support to clarify before I tried to get any other bonuses. A bonus in particular was for free spins and 100% match. When I reached out to support Kyle stated there was no such bonus it did not exist I offered to show them a screenshot of the bonus and wanted to know the stipulations. I was given two or three different percentages for the wagering requirements above 100%. I had to specify again well what if it was 100% match well he finally inform me of the 20% wagering requirements. When I went back to obtain the bonus I was logged out I tried to log back in and I wasn't able to so I had to contact support again support again told me that bonus didn't exist and if I did claim the bonus I had to deposit a certain amount which is not stated. Basically the people that work for support do not know what promotions are going on and quickly decide that I have made a mistake concerning the promotions and bonuses that they offer in hopes that I will not question the regulations. I sincerely feel this is the case when it comes to the withdrawals that were taken from me $7,400 to be exact after they issued partial withdrawals and didn't comply with their own weekly standards and when I inquire about such standards all the sudden my money gets taken back redeposited but it wasn't there in my account etc. I just have a hard time believing that they would issue partial of my money that I won if I had not followed the guidelines. It should have been the first thing they reviewed instead of waiting until I made the consecutive withdrawal request because in their very own email they sent to me if there was more money owed to me I would be getting it. I have numerous screenshots supporting everything this platform will not allow me to upload everyone of them so I'm going to upload what I feel are the most important but I do have more I would really appreciate someone getting back with me that's a lot of money to me and I love playing at the casino. I have subsequently been very cordial and professional including depositing more funds in hopes that my account will not be closed so I can have a line of communication I have read numerous accounts of casinos closing the accounts of people that are complaining because they're not getting the winnings they are due.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za probleme na koje ste naišli sa Lincoln kazinom.
Da bismo vam pomogli, da li biste mogli da navedete neke dodatne detalje o svom iskustvu? Konkretno, želeli bismo da razumemo:
Da li imate bilo kakvu dokumentaciju, poput snimaka ekrana ili imejlova, koja bi nam mogla pomoći da bolje razumemo situaciju?
Da li ste bili obavešteni koji kriterijumi se navodno nisu poštovali sa vaše strane?
Možete li da navedete koje bonuse ste zatražili i uslove vezane za svaki od njih? U idealnom slučaju, možete proslediti tačnu vezu ili snimak ekrana bonusa.
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešenju. Pored toga, možete proslediti bilo koju relevantnu komunikaciju i prateće dokaze petronela.k@casino.guru radi daljeg pregleda.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Rock2nit,
Thank you very much for submitting your complaint. I'm sorry to hear about the issues you've encountered with Lincoln Casino.
To better assist you, could you please provide some additional details regarding your experience? Specifically, we would like to understand:
Do you have any documentation, such as screenshots or emails, that could help us understand the situation better?
Have you been advised which criteria weren't allegedly followed from your side?
Could you specify which bonuses you claimed and the terms and conditions associated with each of them? Ideally, you can forward the exact link or a screenshot of the bonus.
Your cooperation in providing these details will help us investigate and work towards a resolution. Additionally, you can forward any relevant communication and supporting evidence to petronela.k@casino.guru for further review.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Ovo je iz odeljka sa krugom pobednika na sajtu koji pokazuje moj veliki dobitak od 10,00 dolara
Isti deo moja druga velika pobeda kasnije iste nedelje od $8478.
Podrška je rekla da sam koristio bonus kada sam pobedio bez deponovanja novca
Uplatio sam tri depozita 2. marta
Napravio sam svoj prvi zahtev za povlačenje 2. marta u iznosu od 2.500 dolara, gotovina je izdata 6. marta nakon verifikacije i obrade mog drugog zahteva za povlačenje je 6. marta za 2.500 dolara. Kontaktirao sam podršku oko 9. marta jer još nisam dobio novac, to je kada sam saznao da je prošla nedelja između povlačenja od samo 2.500 Maks. umesto 48 sati i 5.000 USD nedeljnog limita kako je navedeno u njihovim uslovima, primio sam novac 13. marta od 2.500, što je bio moj drugi zahtev za povlačenje ispunjen
9. marta sam zatražio još jedno povlačenje od 2.500 dolara i nastavio da igram od dobitaka između 12. marta. Zahtevao sam još jedno povlačenje od 2.500 dva puta prilikom prvog povlačenja koje sam napravio 12. Dva puta sam ponovo položio 50 dolara iz svog dobitka da bih nastavio da igram na tome zahtev za depozit 2 400 dolara. Ukupan zahtev za povlačenje iznosio je 7 400 od 13. marta kada su mi izdali gotovinu sa zahteva koji sam dao 6.
Proverio sam svoj izveštaj o povlačenju 13. video sam gde su čak i pre nego što su mi izdali gotovinu tog dana „ponovno deponovali" moje povlačenje od 9. marta 12. i takođe dva zahteva od 12. 13. marta. „redponovan" gde? Novac nije bio prikazan na mom računu ili bilo gde drugde. Imao sam nula saldo i nisam bio dužan nikakav novac kao što je navedeno u mom izveštaju o povlačenju. Tražio sam samo $12,400 nakon što sam u jednom trenutku smanjio sa $24,000 jer nisam želeo da izgubim sve, pa sam povukao ostatak nakon što sam primio prvu izdatu gotovinu. Dobio sam samo dve rate od po 2.500 dolara u ukupnom iznosu od 5.000 dolara od 12.400 dolara koje mi duguju
Thanks for your quick response.
This is from the winners circle section of the site showing my big win of $10,00
Same section my other big win later the same week of $8478.
Support said I had used a bonus when I won without depositing any money
I made three deposits on the 2nd of March
I made my first withdrawal request on March 2nd of $2,500 the cash was issued on March the 6th after verification and processing my second withdrawal request was on March 6th for $2,500 I contacted support around March the 9th because I hadn't received my money yet that's when I found out that it is a week between withdrawals of only 2,500 Max each instead of 48 hours and $5,000 weekly limit as stated in their terms I received my money on March 13th of 2,500 that was my second withdraw request fulfilled
On March 9th I requested another withdrawal of $2,500 and continue to play from winnings in between on March 12th I requested another withdrawal of 2500 twice on the 1st withdrawal that I made on the 12th I redeposited $50 twice from my winnings to continue playing on making that deposit request $2, 400. The total withdrawal request were 7,400 as of March 13th when they issued my cash from the request I made on the 6th
I checked on my withdrawal report on the 13th I saw where even before they issued my cash that day they had "redeposited " my withdraw from the 9th of March on the 12th and also the two requests from the 12th on the 13th. " redeposited" where? The money wasn't reflected in my account or anywhere else I had a zero balance and wasn't owed any money as stated on my withdrawal report. I had only requested $12,400 after playing down from $24,000 at one point because I didn't want to lose everything so I withdrew the rest after receiving my first cash issued. I have only received two installments of $2,500 each totaling $5,000 from the $12,400 that I was owed
Hvala vam što ste odgovorili. Nažalost, prikazani snimci ekrana su previše mutni za naš pregled. Možete li, molim vas, poslati jasnije verzije na petronela.k@casino.guru ? Pored toga, ljubazno vas molim da prosledite i snimke ekrana vašeg bonusa i istorije blagajnika.
Radujemo se Vašem odgovoru.
Hi Rock2nit,
Thank you for responding. Unfortunately, the screenshots provided are too blurry for our review. Could you please send clearer versions to petronela.k@casino.guru? Additionally, I kindly request that you also forward screenshots of your bonus and cashier history.
Naravno, poslaću vam e-poštom snimke ekrana i istoriju blagajne. Nažalost, ne postoji način da dobijete istoriju transakcija za bonuse. Pitao sam podršku i rečeno mi je da nije dostupan transkript istorije bonusa. Mislio sam da je to čudno, očigledno postoji neki sistem za izračunavanje zahteva za klađenje. Poslaću šta imam u vezi sa ovim.
Hvala na marljivosti.
Sure I will email you the screenshots and cashier history. Unfortunately there's no way to get a transaction history for bonuses. I asked support and was told there was no bonus history transcript available. I thought that was odd obviously there's some system to calculate the wagering requirements. I will send what I have in regards to this.
Da li biste mogli da zatražite istoriju igara od kazina da dokažete da li su vaši dobici prikupljeni od vašeg poslednjeg depozita u stvarnom novcu napravljenog 2. marta ili od bilo kog besplatnog bonusa koji je možda aktiviran nakon gubitka tog poslednjeg depozita?
Hvala vam.
Hi Rock2nit,
Could you possibly request a game history from the casino to prove whether your winnings were accumulated from your last real-money deposit made on March 2nd or from any free bonus that may have been activated after the loss of that last deposit?
Nisam dobio nikakav odgovor od Linkoln kazina. Još uvek nisam primio e-poštu u kojoj je podrška tvrdila da je trebalo da mi pošalje obaveštenje o svojoj odluci da „ponovno deponuju" moja povlačenja. Podrška je navela da su „ponovni depoziti" bili za mene da duže uživam u igricama, dok u stvarnosti tri „ponovna polaganja" nikada nisu pripisana mom računu. Otišli su, bez ikakvog objašnjenja. Pretpostavili biste da će kazino ispitati detalje igre itd. za bilo kakve zahteve ili uslove klađenja pre nego što izda prvo povlačenje. Umesto da otpusti drugi zahtev. Tek kada sam podneo tri zahteva za povlačenje uzastopno, jer nisam želeo da igram sav svoj preostali novac. Već sam odigrao veliki iznos svojih dobitaka neposredno pre mojih poslednjih zahteva za povlačenje. Izdali su moja druga sredstva za povlačenje nakon što su poništili moje zahteve. Mislim da su shvatili da neću slučajno igrati svoje dobitke u gostima zbog niskih nedeljnih limita za povlačenje. Cenim tvoju pomoć. Drago mi je što mogu da objasnim svoju situaciju i da imam nekoga ko me zastupa. 👍
I have not received any response from Lincoln casino. I still haven't received the email that support claimed they were supposed to send me informing me of their decision to "redeposit" my withdrawals. Support stated the "redeposits" were for me to enjoy the games longer when in reality the three "redeposits" were never credited to my account. They were gone, without any explanation. You would assume the casino would examine the details of gameplay etc for any wagering requirements or conditions before issuing the first withdraw. Instead of after releasing the second request. It wasn't until I submitted three withdrawal requests consecutively because I didn't want to play all of my remaining money. I already played a large amount of my winnings immediately prior to my last withdrawal requests. They issued my second withdrawal funds after they cancelled my requests. I think they realized I wasn't going to chance playing my winnings away due to the low weekly limits for withdraws . I appreciate your help. I'm glad I can explain my situation and actually have someone representing me. 👍
Puno vam hvala, Rock2nit, na pružanju svih potrebnih informacija. Vašu žalbu ću sada preneti kolegi Branislavu ( branislav.b@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Rock2nit, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Još uvek čekam odgovor od Linkoln kazina u vezi sa mojom istorijom igranja. Ne znam šta da radim odavde. Nastaviću da proveravam svoju e-poštu za bilo kakvu prepisku od Linkolna i kazino gurua za dalje informacije jer nisam dobio ništa. Video sam da su slučajevi zatvoreni zbog neodgovaranja u određenom vremenskom okviru i vidim da je prošlo 6 dana od mog poslednjeg odgovora. Čekam odgovor kazino gurua, ali sam ipak odlučio da se raspitam u slučaju tehničkih detalja.
Hvala na pomoći. Nadam se da ćemo se uskoro čuti.
I am still waiting for a response from Lincoln casino regarding my gameplay history. I don't know what to do from here. I'll continue to check my email for any correspondence from Lincoln and casino guru for further information as I haven't received anything. I've seen cases closed due to not responding in a certain time frame and I see it's been 6 days since the latest reply from me. I'm waiting for casino guru to reply but I decided to inquire anyway in case of technicalities.
U redu, Rock2nit. Hajde sada da pitamo kazino za detalje.
Dragi Lincoln Casino timu ,
Možete li nam dati detaljnije objašnjenje situacije igrača i sve to staviti u perspektivu?
Ako govorimo o kršenju Uslova i odredbi kazina, slobodno pošaljite potrebne dokaze na moju adresu e-pošte ( branislav.b@casino.guru ).
Bilo bi sjajno kada bismo mogli da proverimo kompletne dnevnike igara korisnika (sa istaknutim važnim momentima), istoriju transakcija i istoriju bonusa.
Hvala vam unapred na pružanju informacija.
Alright, Rock2nit. Now let's ask the casino for the details.
Dear Lincoln Casino team,
Could you please provide us with an explanation of the player's situation in more detail and put it all into perspective?
If we are talking about a breach of the casino's Terms and Conditions, feel free to send the necessary evidence to my email address (branislav.b@casino.guru).
It would be great if we could check the user's complete game logs (with the important moments highlighted), transaction history and bonus history.
Thank you in advance for providing the information.
Samo vas obaveštavam da je u toku komunikacija između mene i kazina van teme, i čekam dodatne detalje/dokaze u vezi sa tim. Stoga, sada produžavam tajmer za kazino.
Kada budem imao sve potrebne detalje/dokaze, javiću vam kako ćemo dalje.
Hvala vam na strpljenju i razumevanju.
Dear Rock2nit,
Just letting you know that there is ongoing communication between me and the casino outside of the thread, and I am waiting for additional details/evidence regarding the matter. Therefore, now I am extending the timer for the casino.
Once I have all the necessary details/evidence, I will let you know how we will proceed.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hvala vam na vašoj upornosti sa Linkoln kazinom u vezi sa ovom neslaganjem. Svestan sam da ste tri puta pokušali da dobijete odgovor od njih, ali bezuspešno. Očigledno nisu zabrinuti za svoju reputaciju. To je žalosno jer je to odličan kazino za igranje. Voleo bih da su stvari drugačije.
Thanks for all of your persistence with Lincoln casino about this discrepancy. I am aware that you have attempted to get a response from them three times to no avail. Apparently they're not concerned about their reputation. That's unfortunate because it's a great casino to play. I wish things were different.
Iako je predstavnik kazina ranije redovno odgovarao, iz nekog razloga nisam dobio odgovor već duže vreme, pa sam ih ponovo kontaktirao i podsetio na slučaj. Još jednom produžavam tajmer i čekam odgovor kazina. Međutim, ako mi niko ne odgovori ili mi ne dostavi tražene detalje/dokaze, žalba će biti zatvorena u skladu sa informacijama iz mog prethodnog posta.
Hvala vam na strpljenju i razumevanju.
Dear Rock2nit,
Although the casino representative replied regularly before, I have not received a response for a significant time for some reason, so I contacted them again and reminded the case. I am extending the timer once again and waiting for the casino's response. However, if no one replies or provides me with the requested details/evidence, the complaint will be closed in accordance with the information in my previous post.
