Poštovani hpadu006,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa M88 kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Možete li molim vas da nam kažete koliko dugo ste bili igrač kazina i kada je tačno vaš nalog blokiran?
- Da li sam dobro razumeo od vas je zatraženo da dostavite dokumente na verifikaciju, a vaš nalog je u međuvremenu blokiran?
- Koje ste igre igrali da biste akumulirali trenutni balans u kazinu? (slotovi, igre uživo, klađenje na sport)
- Da li ste svoj trenutni balans postigli uz pomoć bonusa?
- Možete li molim vas da podelite snimke ekrana ili transkript ćaskanja iz kazina sa detaljima o optužbama protiv vas? (koja pravila ste prekršili prema kazinu)
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear hpadu006,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with M88 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Do I understand correctly you were asked to submit documents for verification, and in the meantime, your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share screenshots or a chat transcript from the casino detailing the allegations against you? (which rules you broke according to the casino)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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