Poštovani Agee2540,
Nakon pregleda dokaza i prijema potvrde od predstavnika MrSlot kazina, čini se da je došlo do greške u izboru kazina za vašu žalbu. Ne postoji nijedan nalog povezan sa vašom e-poštom u MrSlot Casino; umesto toga, žalbu treba uputiti g. Sloti kazinu. Nakon pregleda istorije žalbi u Mr Sloti Casino-u, primetio sam da ste ranije podneli žalbu u vezi sa ovim pitanjem, koje je zatvoreno kao nerešeno.
Razumem vaše nezadovoljstvo prethodnom rezolucijom i vašu želju da istražite sve moguće načine da zatražite svoje dobitke. Međutim, naša mogućnost da intervenišemo je ograničena bez saradnje kazina. Ponovno razmatranje iste žalbe izgleda neproduktivno, posebno imajući u vidu očiglednu politiku g. Sloti Casino-a da ne reaguje na žalbe igrača na našem forumu. Nažalost, prinuđen sam da odbijem ovu žalbu.
Kazino radi bez važeće licence, što nas ostavlja bez ovlašćenja za licenciranje na koje se možemo žaliti. Shvatam da ovo nije željeni ishod, ali naše mogućnosti su ograničene, a bez saradnje kazina, ne možemo skoro ništa da uradimo. Voleo bih da mogu da ponudim više pomoći.
Srdačan pozdrav,
Michal
Casino.Guru
Dear Agee2540,
Upon reviewing the evidence and receiving confirmation from a representative at MrSlot Casino, it appears that there was an error in selecting the casino for your complaint. There is no account associated with your email at MrSlot Casino; instead, the complaint should be directed to Mr Sloty Casino. Upon examining the complaint history at Mr Sloty Casino, I noted that you had previously submitted a complaint regarding this issue, which was closed as unresolved.
I understand your dissatisfaction with the previous resolution, and your desire to explore any possible avenues to claim your winnings. However, our ability to intervene is limited without the cooperation of the casino. Revisiting the same complaint appears unproductive, especially considering Mr Sloty Casino's apparent no-response policy to player complaints on our forum. Unfortunately, I'm forced to reject this complaint.
The casino operates without a valid license, leaving us with no licensing authority to appeal to. I recognize that this is not the desired outcome, but our options are limited, and without the casino's cooperation, there is pretty much nothing we can do. I wish I could offer more assistance.
Best Regards,
Michal
Casino.Guru
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