Moj problem nije toliko sa deponovanim iznosom, koliko sa bonusom koji sam prihvatio sa tim iznosom.
Prihvatio sam bonus koji je prikazan na snimku ekrana, kod je bio SURGEVINS. Danas sam morao da ćaskam da bih dobio novac nazad i obavestili su me da će to biti 40k igranje. Iz tog razloga nikada ne prihvatam bonus sa igranjem. Šanse za osvajanje preko 18 hiljada dolara su skoro nikakve.
Moj argument je da sam mislio da će to biti isto kao i jedan od njihovih bonusa za meč, a iznos koji sam danas dobio jednostavno ne bi mogao da se unovči. Nigde se ne pominje 40k igranje i nigde u svojim uslovima i odredbama ne pominje povrat novca koji se dodeljuje preko bonusa. Pominje nedeljni i mesečni povraćaj novca, ali to je to.
Razgovarao sam sa Evom, koja me je čak pozvala, i pokušala je da kaže da u odeljku „Bonus bez depozita" piše 40k plaithrough i jeste. Ali za mene ovo nije bonus na depozit. Uplatio sam depozit i kao rezultat toga dobio sam ovo. I u jednom trenutku je čak rekla, „taj bonus nema prolaz kroz igru".
Svi ostali bonusi koji imaju prolaz kroz igru su navedeni, samo izgleda čudno da ovaj ne postoji tek nakon činjenice. Prvi predstavnik je rekao „ne možemo da menjamo pravila bonusa". Ipak, po meni, to je upravo ono što oni rade! ![file](https://static.casino.guru/pict/804529/attached-image-463866323422-1714533577556.jpeg?imageDataId=849548×tamp=1714533585134&type=UNSPECIFIED)
My issue is not so much with the deposited amount as it was with the bonus I accepted with that amount.
I accepted the bonus that is shown in the screenshot the code was SURGEWINS. Today I had to chat in to get my cash back awarded and they informed me it would be a 40x playthrough. I never accept a bonus with a playthrough for this reason. The chance of winning over $18k is almost slim to none.
My argument is I thought it would be the same as one of their match bonuses, and the amount I received today just would not be cashable. No where did it mention a 40x playthrough and no where in their terms and conditions does it mention cash back awarded via a bonus. It mentions weekly and monthly cashback but thats it.
I spoke to an Eve, who even called me, and she tried saying that the section "No Deposit Bonus" says 40x playthrough and it does. But to me this is not a deposit bonus. I made a deposit and as a result of that I got this. And at one point she even said, "that bonus has no playthrough."
All the other bonuses that have a playthrough it's listed, just seems odd that this one doesn't until after the fact. The first representative said "we can't change the rules of the bonus." Yet to me, that is exactly what they are doing!![file](https://static.casino.guru/pict/804529/attached-image-463866323422-1714533577556.jpeg?imageDataId=849548×tamp=1714533585134&type=UNSPECIFIED)
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