Shazam Casino - Povlačenje igrača je odloženo.

I asked for a withdrawal request more than a week ago, I sent the signed documents and every email they send me is saying a different problem. First they claimed that a signed and dated document was missing, I sent it. Then they asked me to confirm the Bitcoin wallet for withdrawal, I confirmed. The email support responds every two or three days and always comes back with an excuse saying something is missing. I have already complained to online support and they can never solve my problem. My sent emails never got a response!

Pedi solicitação de retirada a mais de uma semana, mandei os documentos assinados e casa e-mail que me enviam é dizendo um problema diferente. Primeiro alegaram que faltava documento assinado e datado, enviei. Depois me pediram para confirmar a carteira de Bitcoin para saque, confirmei. O suporte via e-mail me respondem a cada dois ou três dias e sempre voltam com uma desculpa dizendo que faltou alguma coisa. Já reclamei ao suporte on-line e nunca podem resolver meu problema. Meus e-mails enviados nunca tem uma resposta!

Hello ladocck,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shazam Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I sent the documents that I was asked for verification over a week ago. I accumulated the bonus and deposited the requested amount to get the withdrawal, I deposited it in bitcoin since the withdrawal system does not have it for my bank. Last time I replied to the email from the casino was three days ago when they asked me to confirm the bitcoin wallet and since then I have not received any responses. I complained in the chat 24/7 and they always say the same thing; you have to wait for the financial release. What is bothering me about all this is that they don't answer me! They don't give me a concrete answer.

Mandei os documentos que me pediram para a verificação a mais de uma semana. Acumulei o bônus e depositei o valor pedido para conseguir o saque, depositei em bitcoin já que o sistema de saque não tem para meu banco. Última vez que respondi o e-mail do casino foi a três dias atrás quando me pediram para confirmar a carteira de bitcoin e desde então não obtive respostas. Reclamei no chat 24/7 e dizem sempre a mesma coisa; tem que esperar o financeiro liberar. O que está me chateando nisso tudo é que não me respondem! Não me dão uma resposta concreta.

Hello ladocck,

As it's been now over 2 weeks, could you please advise what is the status of the verification/payout? If it's still stuck, we will try to intervene.

Well, they released my account for withdrawal and now I'm waiting for the money to fall into the account (it will be seven days after the withdrawal request).

Bom, liberaram minha conta para saque e agora estou esperando o dinheiro cair na conta (Já vai fazer sete dias após o pedido de retirada).

Please let us know if the money would arrive within that time period and if still not, we will try to intervene.

I will. Last day of the deadline is today, I'm waiting

Avisarei. Ultimo dia do prazo é hoje, estou no aguardo

Hello ladocck,

Could you please advise if the money has arrived?

Dear ladocck,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.