27.05.24. - Veb lokacija je reklamirana kao ne-KIC nakon registracije, pa sam koristio informacije za popunjavanje, jer mi je bilo neprijatno da pišem informacije od samog početka
Između 27.05.24. i 31.05.24. deponovao sam ukupno približno 4,6 BTC-a na ovoj veb stranici, a osoblje je tretirano sa najvećom pažnjom, jer sam gubio mnogo sredstava.
Dana 31.05.24, osvojio sam 5,21 BTC i odlučio da je vreme za isplatu. Shvatio sam da će mi trebati KIC i obratio sam se osoblju. Bio sam spreman da pružim svu neophodnu dokumentaciju, međutim podaci o popunjavanju koje sam stavio 27.05.24. nisu se poklapali. Više puta sam se obratio timu da ovo ispravim pre nego što dam bilo kakvu dokumentaciju, i rečeno mi je da ipak predam svoje dokumente.
06/04/24, rečeno mi je da sam grubo prekršio uslove zbog imena koja sam koristio, a oni će odbiti da poštuju moj balans. Umesto da ponište svu igru i ponude mi nazad za 4,6 BTC, odlučili su da je iznos od 2,14 BTC iz nekog razloga dovoljan.
Pišem da se ovo reši sporazumno, jer sam pokušao da ispravim ove informacije sa njima pre nego što sam dao svoj KIC, i nisam zloupotrebio nikakve bonuse ili igre.
Napomena: Iz nekog razloga ovaj spor mi neće dozvoliti da promenim svoju zemlju. ja živim u Kanadi
05/27/24 - Website was advertised as non-KYC upon sign-up, so I used filler information, as I felt uncomfortable writing information from the get-go
Between 05/27/24 and 05/31/24 I deposited a total of approximately 4.6 BTC on this website, and was treated with the utmost care of the staff, as I was losing a lot of funds.
On 05/31/24, I won 5.21 BTC and decided it was time to cash-out. I realized I would need to KYC, and reached out to staff. I was prepared to provide all necessary documentation, however the filler information I put on 05/27/24 would not match. I reached out to the team multiple times to get this rectified prior to providing any documentation, and was told to submit my documents anyway.
on 06/04/24, I was told I was in gross breach of terms due to the names I used, and they would be refusing to honour my balance. Instead of voiding all play and offering me back by 4.6 BTC, they decided that an amount of 2.14 BTC would suffice for some reason.
I am writing to have this resolved amicably, as I tried to rectify this information with them prior to providing my KYC, and did not abuse any bonuses or games.
Note: For some reason this dispute will not let me change my country. I live in Canada
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