pozdrav svima,
Žao mi je zbog kašnjenja.
Draga benamortaha0,
Hvala vam na e-poruci i obrascu. U najmanju ruku je veoma čudno da kazino traži od igrača da pošalju nešto fizički negde.
Pomenuli ste da ste u prošlosti tražili od kazina da izbriše vaše stare naloge, a vaš sporni nalog je u potpunosti verifikovan neposredno pre nego što je nalog blokiran. Možete li mi poslati poruku u kojoj se od kazina traži da izbriše/zatvori vaše stare naloge i poruku koja potvrđuje uspešnu verifikaciju vašeg naloga?
Slobodno koristite moju e-poštu ( branislav.b@casino.guru ).
Dragi timu 1kBet kazina ,
Nalazimo se u tehnički modernom i naprednom vremenu. Zašto je potrebno popuniti gornji obrazac i poslati ga fizički u Meksiko ili drugu zemlju? Koji je razlog da se od igrača traži da bilo šta fizički pošalju bilo gde umesto da samo upućuju verifikacioni poziv/video poziv da bi igrači lako pitali o potrebnim informacijama?
Koja je razlika između štampanja obrasca, popunjavanja, slanja nazad u kazino na fotografiji i fizičkog slanja bilo gde?
Međutim, pošto je vaš post "prazan" i nismo dobili nikakve relevantne informacije ili detalje, dozvolite mi da ponovim deo mog prethodnog posta upućenog vama na koji nije odgovoreno.
„ Možete li nam dati detaljnije objašnjenje situacije igrača? Zašto je račun podnosioca žalbe blokiran/zatvoren? Da li je njegov dobitak zaplenjen? Koje korake treba da preduzme da deblokira račun i povuče sporna sredstva?
Ako govorimo o kršenju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoju odluku relevantnim dokazima?
Podatke je moguće podeliti direktno ovde, uz vaš odgovor, ili slanjem na moju e-mail adresu ( branislav.b@casino.guru ). "
Imajte na umu da je vaša saradnja neophodna da bismo napredovali u ovom pitanju i već je prošlo neko vreme od kada je kazino pozvan u temu i zamoljen da nam pruži detalje i objašnjenje. Stoga bismo bili veoma zahvalni ako biste mi odgovorili na sva moja pitanja i pružili mi tražene dokaze i objašnjenje.
Ne mogu da držim žalbu otvorenu na neodređeno vreme, pogotovo ako nema napretka ili ažuriranja, a govorimo o prilično neuobičajenim i nestandardnim praksama na strani kazina. Ako kazino ne sarađuje i ne pruži nam relevantne informacije i detalje u vezi sa problemom igrača u razumnom roku, bojim se da ćemo biti primorani da razmišljamo o zatvaranju žalbe, međutim, kao nerešenoj.
Hvala na razumevanju. Radujemo se Vašem odgovoru.
Greetings all,
I am sorry for the delay.
Dear benamortaha0,
Thank you for your email and the form. It is at least very strange that the casino asks players to send something physically somewhere.
You mentioned that you asked the casino to delete your old account(s) in the past, and your disputed account was fully verified shortly before the account became blocked. Could you send me the communication asking the casino to delete/close your old account(s) and the communication confirming the successful verification of your account?
Feel free to use my email (branislav.b@casino.guru).
Dear 1xBet Casino team,
We are in technically modern and advanced times. Why is it necessary to fill out the form above and send it physically to Mexico or another country? What is the reason for asking the players to send anything physically anywhere instead of just making a verification call/video call to easily ask players about needed information?
What is the difference between printing the form, filling it out, sending it back to the casino in a photo, and sending it physically anywhere?
However, since your post is "empty" and we were not provided with any relevant information or details, allow me please to repeat a part of my previous post directed to you that has not been answered.
"Could you please provide us with an explanation of the player's situation in more detail? Why has the complainant's account been blocked/closed? Have his winnings been confiscated? What steps should he take to unblock the account and withdraw the disputed funds?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru)."
Please note your cooperation is necessary to move forward in the matter and it is already some time that passed since the casino has been invited to the thread and asked to provide us with the details and explanation. Therefore, we would highly appreciate it if you could answer all my questions and provide me with the requested evidence and explanation.
I am not able to keep the complaint open for an indefinite period, especially if there is no progress or updates, and we are talking about quite unusual and non-standard practices on the casino's side. If the casino fails to cooperate and provide us with the relevant information and details regarding the player's issue in a reasonable time, I am afraid we will be forced to think about complaint closure, however, as unresolved.
Thank you for understanding. Looking forward to hearing from you.
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