Dragi Godspet96,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam ovaj slučaj i samo da znate, KIC je veoma važan i suštinski proces.
Razumem da KIC proces ponekad može da bude frustrirajući, ali kazina takođe moraju da poštuju pravila i propise, tako da, iako mogu da saosećam sa vama da ceo proces može da se obavi lakše ili brže, to je standardna procedura koja kazina imaju pravo na.
Uz ovo rečeno, kontaktiraću kazino da rasvetlim ovu stvar.
Želeli bismo da pozovemo 1kBet Casino NG da se pridruži razgovoru.
Poštovani 1kBet Casino NG,
Možete li dati neke informacije u vezi sa kašnjenjem u verifikaciji igrača? Možete li nam reći koliko dugo će trajati proces bezbednosne provere?
Dear Godspet96,
I'm Michal, and I have taken over your complaint. I have reviewed this case, and just so you know, KYC is a very important and essential process.
I understand that the KYC process can sometimes be frustrating, but the casinos need to follow rules and regulations as well, so although I can empathize with you that the whole process can be done more user-friendly or quicker, it is a standard procedure that the casinos are entitled to.
With this being said, I will contact the casino to shed more light on this matter.
We would like to invite 1xBet Casino NG to join the conversation.
Dear 1xBet Casino NG,
Can you please provide some information regarding the delay in the player's verification? Can you please tell us how long the security check process will take?
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