Poštovani mattiajove89,
Hvala vam što ste dali dodatne informacije u vezi sa vašim slučajem.
Međutim, imajte na umu da su snimci ekrana koje ste poslali isti kao oni koji ste već dali za vašu drugu žalbu u vezi sa ovim kazinom:
Link do druge žalbe
U toj žalbi ste potvrdili da su predmetni depoziti knjiženi na vaš račun i da ste izgubili stanje tokom igranja.
Sa žaljenjem vas obaveštavamo da ne možemo da vam pomognemo po ovom pitanju. Tokom proteklih nekoliko dana, izneli ste više oprečnih tvrdnji: prvo, da je neko drugi položio 900 evra u vaše ime; zatim, da su igre u kazinu bile nameštene zato što niste pobedili; i sada, da depozit nije knjižen na vaš račun.
Posvećeni smo pomaganju igračima da reše stvarne probleme, ali naša sposobnost da pomognemo zavisi od dobijanja iskrenih, doslednih i tačnih informacija.
Iz gore navedenih razloga, ovu žalbu moramo odbiti. Cenimo vaše razumevanje i iako nismo u mogućnosti da vam dodatno pomognemo u ovom slučaju, ne ustručavajte se da nam se obratite ako naiđete na bilo kakve druge stvarne probleme sa ovim ili bilo kojim drugim kazinom u budućnosti.
Srdačan pozdrav,
Veronika
Tim za žalbe gurua kazina
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Dear mattiajove89,
Thank you for providing additional information regarding your case.
However, please note that the screenshots you submitted are the same as those already provided for your other complaint about this exact casino:
Link to the other complaint
In that complaint, you acknowledged that the deposits in question were credited to your account and that you lost your balance while playing.
We regret to inform you that we cannot assist in this matter. Over the past few days, you’ve made multiple conflicting claims: first, that someone else deposited €900 on your behalf; then, that the casino’s games were rigged because you didn’t win; and now, that the deposit was not credited to your account.
We are dedicated to helping players resolve genuine issues, but our ability to assist relies on receiving honest, consistent, and accurate information.
For the reasons outlined above, we must reject this complaint. We appreciate your understanding, and while we are unable to assist you further in this instance, please don’t hesitate to reach out if you encounter any other genuine issues with this or any other casino in the future.
Best regards,
Veronika
Casino Guru Complaint Team
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