Hvala na odgovoru, bolito244.
Nažalost, podaci u vašem bankovnom izvodu koje ste naveli kao dokaz adrese ne odgovaraju u potpunosti adresi koju ste uneli na svoj kazino račun. Vidimo da postoje neki dodatni brojevi i slova, ali ih niste uneli u svoj Adresni red 1. Ovo je normalna praksa, da se puna adresa mora navesti prilikom registracije u bilo kom onlajn kazinu, au ovom slučaju, kazino ne može da potvrdi vašu adresu jer nije puna. Druga stvar je da su to bili dobici od bonusa bez depozita, tako da tehnički niste izgubili svoj novac, iako mi je žao što vam se ukupno iskustvo činilo negativnim.
Na osnovu gore navedenog, bićemo primorani da odbijemo vašu žalbu. Za budućnost, mogu samo da vam preporučim da kontaktirate podršku za kazino pre nego što se registrujete u bilo kom drugom onlajn kazinu da biste ih obavestili o situaciji sa svojom adresom i proverili da li je to prihvatljivo da nemate kućni broj.
Žao nam je što ovom prilikom nismo mogli biti od veće pomoći. Ne ustručavajte se da nas kontaktirate u budućnosti ako naiđete na probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Pozdravi,
Natalija
Thank you for the response, bolito244.
Unfortunately, the data in your bank statement that you provided as proof of address doesn't fully match the address you entered into your casino account. We can see that there are some additional numbers and letters, but you didn't type them into your Address Line 1. This is normal practice, that the full address must be stated upon registration at any online casino, and in this case, the casino cannot verify your address since it's not full. Another thing is that these were winnings from a no-deposit bonus, so technically you didn't lose your own money, though I'm sorry that the overall experience seemed negative to you.
Based on what was mentioned above, we'll be forced to reject your complaint. For the future, I can only recommend you contact casino support before you register at any other online casinos to inform them about the situation with your address and check if this is acceptable to have no house number.
We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
Regards,
Natalia
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