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Dear Lasse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found https://betmaster.io/en/~/-/offers/a055/policy :

Could you please forward the email including the promotional offer from the casino? My email address is petronela.k@casino.guru. Additionally, could you please advise if you have placed any deposit in the past or this were your first deposit?

However, I have to say that we would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet. You were not stopped or blocked when you decided to switch games, and, as a result, you breached promotional terms.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Lasse,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.