Tako sam napravio depozit od 446 evra betmasteru 28. januara 2025. preko mog kripto novčanika i depozit je bio prilično trenutan jer je bio talasast i jedva da im treba više od 1 minuta da se odraze. Tako da nisam dobio nikakve bonuse i prešao sam pravo na svoje sportske opklade na koje sam udvostručio svoj ulog na otprilike 1000 evra nakon 1 sata. Kada sam pokušao da napravim druge opklade, otkrio sam da je to nemoguće pošto su moji limiti uloga drastično smanjeni. Tako sam kontaktirao tim za pomoć i sve što sam dobio je bilo;
„Prema paragrafu 1.16 naših Uslova i odredbi, na vašem nalogu je postavljeno ograničenje za maksimalan iznos opklade: „1.16. Kompanija zadržava pravo da ograniči minimalni ili maksimalni iznos opklade po sopstvenom i apsolutnom nahođenju."
Ovaj iznos može da varira za različite događaje i sportove. Ta ograničenja može nametnuti i ukloniti naše odeljenje bezbednosti.
Prosledili smo vaš zahtev predstavništvu i kada dobijemo odgovor, obavestićemo vas.
Trenutno se ograničenje ne može ukloniti. Izvinjavamo se zbog prouzrokovanih neprijatnosti."
Pa sam nakon toga samo podneo zahtev za povlačenje da bih izvadio svoja sredstva. Moje povlačenje je prihvaćeno, ali nakon nekog vremena sam video da su otvorili stranicu za verifikaciju i morao sam da se verifikujem što sam započeo i prošao prvu fazu verifikacije koja je bila lična verifikacija. Sada sam morao da završim naprednu verifikaciju gde je od mene zatraženo da otpremim dokumente koji pokazuju dokaz adrese. Poslao sam bezbroj dokumenata mojih računa za komunalije, internet račune, bankovne izvode koje su stalno odbijali. Nakon što sada nisam mogao da dođem do nijednog dokumenta za pružanje pošto su svi dokumenti koje sam dao jasno ukazivali na moju adresu, odlučio sam da im kažem da su to jedini dokumenti koje sam imao i čak su videli neke detalje koji su bili prilično poverljivi. Tako su rekli da su poslali informacije svom specijalistu i posle sati sam dobio poruku da je moja verifikacija završena i samo sam im se zahvalio što su to uradili. I evo gde su stvari počele da postaju interesantne. Moje ranije povlačenje na čekanju nije prošlo i novčići su se vratili na moj račun za igre od danas 30. Pa sam ih kontaktirao pitajući ih zašto su sredstva vraćena na moj račun, a pomoćnik za ćaskanje nije ni znao da li su vraćeni na moj račun za igre, ne znam da li je to bot sa kojim razgovaram ili pravi čovek. Tim za pomoć mi i dalje daje kontradiktorne informacije u vezi sa otkazivanjem mog povlačenja. Najnoviji su;👇👇
„Zdravo!
Vaš zahtev za povlačenje se trenutno obrađuje. Poslali smo dodatni zahtev našem timu na dalji pregled. Proverite ponovo kasnije; status će uskoro biti ažuriran. Ako budu potrebne bilo kakve dodatne radnje, odmah ćemo vas obavestiti.
Hvala vam na strpljenju".
„Obavestiću vas čim se isplate nastave da biste mogli da pokušate ponovo. Ako sada pokušate da povučete, verovatno će povlačenje ponovo biti poništeno, tako da ne brinite, vaše stanje će ostati netaknuto osim ako ne odlučite da nastavite da ga koristite Hvala na vašem vremenu".
„Ne, nema problema sa sistemom povlačenja, postoji pregled na čekanju za koji mi je žao što je bio potreban dok se povlačenje dešava. Obavestićemo vas čim ponovo budete mogli da se povučete."
Srećom, odlučio sam da uložim deo vraćenih sredstava i ponovo pobedio, a zatim otišao da napravim još jedno delimično povlačenje iznosa u moj kripto novčanik i do sada 8 sati kasnije ništa nije primljeno u moj kripto novčanik.
Samo sam ljut na sav ovaj neprofesionalizam koji dolazi od ovog sumnjivog kladioničara. Žao mi je što sam deponovao svoj novac na ovoj platformi bez provere prošlosti. Nadam se da ću uskoro moći da izvučem svoja sredstva sa ovog sajta na ovaj ili onaj način.
So i made a deposit of 446euros to betmaster on 28th january 2025 via my crypto wallet and the deposit was pretty much instant since it was ripple and they barely take more than 1minute to reflect. So i didn't receive any bonuses and went straight to placing my sport bets upon which i doubled my stake to roughly about 1000euros after 1hr. When i tried to make other bets i found out that it was impossible since my stake limits had been drastically reduced. So i contacted the help team and all i got was;
"According to the paragraph 1.16 of our Terms and Conditions, there is a limit set at your account for the maximum bet amount: "1.16. The Company reserves the right to limit the minimum or maximum Bet amount at its sole and absolute discretion."
This amount can vary for different events and sports. Those limits can be imposed and removed by our Security Department.
We have escalated your request to the representative department and once we receive an answer, we will let you know.
At the moment the restriction can not be removed. We apologize for the inconvenience caused."
So after that i just applied for a withdrawal to get my funds out. My withdrawal was accepted but after some time i saw that they had opened the verification page and i needed to verify myself which i started and passed the first stage of verification which was personal verification. I now needed to complete the advanced verification where i was requested to upload documments indicating proof of address. I sent countless documents of my utility bills, internet bills , bank statement upon which they kept on rejecting. After i couldn't now lay hands on any documents to provide since all the documents i provided clearly indicated my address , i decided to just tell them that those are the only documents i had and they even viewed some details that were quite confidential. So they said that they have sent the information to their specialist and after hours i got a message that my verification was complete and i just thanked them for doing that. And here are where things started getting intresting. My earlier pending withdrawal didn't go through and the coins returned back to my gaming account as of today 30th. So i contacted them asking them why the funds were returned to my account and the chat assistant wasn't even aware if they were returned to my gaming account i don't know if its a bot am talking to or a real human. The help team keep on giving me contradicting information regarding cancelation of my withdrawal. The latest ones being;👇👇
"Hello!
Your withdrawal request is currently being processed. We have sent an additional request to our team for further review. Please check again later; the status will be updated soon. If any further action is required, we will notify you promptly.
Thank you for your patience".
"I will let you know as soon as withdrawals are resumed so that you can try again. If you try to withdraw now it's likely the withdrawal will get canceled again, so no worries, your balance will remain untouched unless you decide to continue using it. Thanks for your time".
"No, there's no problem with the withdrawal system, there's a pending review which I am sorry just so happened to be required while a withdrawal is happening. We'll let you know as soon as you can withdraw again."
Luckily i decided to wager a portion of the returned funds and won again and then went to create another partial withdrawal of the amount to my crypto wallet and untill now 8hrs down the line nothing has been received in my crypto wallet.
Am just angered by all this unprofessionalism coming from this shady bookie. I regret depositing my money on this platform without doing some background check. I hope that i can get my funds out of this site one way or another soon.
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