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Hello. I have an urgent problem with this website. Please help me. I’m banned on Lapilanders account permanently for a very long time, it’s a sister casino of Campeonbet. They still allowed me to deposit and do all the things without any limitation.

Dear keejan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Campeonbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you requested a permanent self-exclusion due to a gambling problem at Lapilanders Casino?
• Could you please forward your original request to my email at tomas@casino.guru?
• Is your account in Cambeonbet Casino currently blocked?
• Have you asked for a refund of your deposits in Cambeonbet casino? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Do I understand correctly that you have requested a permanent self-exclusion from Lapilanders Casino due to a gambling problem?

• Exactly, that's why I was permanently banned. I can ask Lapilanders about it again if you like.

Could you please forward your original request to my email address: tomas@casino.guru ?

• Request from Lapilanders?

Is your Cambeonbet Casino account currently blocked?

• They blocked it without giving a real reason.

Have you requested a refund of your deposits at Cambeonbet Casino? With what result?

• Yes, I did, but to no avail. I told them to please refund everything, as I had already developed a gambling problem at the sister casino, but they didn't respond to that. They always responded quickly in the support chat/email. Since then, I've only received superfluous answers in the live chat and nothing about this status by email.

thanks in advance

Verstehe ich richtig, dass Sie aufgrund eines Glücksspielproblems beim Lapilanders Casino einen dauerhaften Selbstausschluss beantragt haben?

• Genau, dadurch wurde ich permanent gesperrt, ich kann Lapilanders gerne dazu nochmal fragen.

Könnten Sie Ihre ursprüngliche Anfrage bitte an meine E-Mail-Adresse weiterleiten: tomas@casino.guru ?

• Anfrage von Lapilanders?

Ist Ihr Konto im Cambeonbet Casino derzeit gesperrt?

• Sie haben es gesperrt ohne einen wirklichen Grund zu nennen.

Haben Sie eine Rückerstattung Ihrer Einzahlungen im Cambeonbet Casino beantragt? Mit welchem Ergebnis?

• ja habe ich, ohne Erfolg. Ich hab Ihnen gesagt, das sie bitte alles zurückerstatten sollen, da ich Ja schon bei dem Schwestercasino ein Spielproblem entwickelt hatte, jedoch wurde darauf nicht eingegangen. Sie haben im Support Chat/Mail auch immer schnell geantwortet. Seitdem kriege ich nur im Live Chat überflüssige antworten und per Mail zu diesem Stand nichts.

vielen Dank schon mal

Thank you very much, keejan, for providing the necessary information.

I can see you received responses from Lapilanders Casino, however, have you any responses regarding a refund from Campeonbet Casino as well?

No, unfortunately no answers.

Nein, leider keine Antworten.

Dear keejan,

Please understand that Campeonbet Casino and Lapilanders Casino operate under different casino licenses. Campeonbet Casino is licensed under Curacao Antillephone, while Lapilanders Casino is licensed under the Malta Gaming Authority.

Lapilander's license mandates self-exclusion to be applied in online casinos under the same license, with the list of casinos specified in the Dynamic Seal Of Authorisation available on the casino's website.

This list doesn't include Campeonbet Casino, unfortunately.

Taking into consideration this fact the protection you requested in Lapilanders Casino doesn't extend to Campeonbet Casino.

If you haven't informed Campeonbet Casino about any gambling problems directly, unfortunately, it means you won't be protected. Keep in mind casinos licensed in Curacao aren't obligated to extend the self-exclusion to associated brands.

If you have doubts about whether your Campeonbet Casino account has been self-excluded, I would recommend you request a self-exclusion again.

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

I'll await your response.

no problem, I'll get my money back anyway. I'm banned from legal gambling in the German system. And all Campeonbet transactions were miscoded, which means:

• There are fake websites on the transactions
• then the money is sent from there to the illegal merchant

Why do they do that?

This allows them to bypass my Mastercard gambling ban, as Mastercard only recognizes that I buy things. I have already received €1900 back. More money will be coming soon.

You are welcome to help me in this case, as it is really absurd what these providers do to get money.

Thanks

Keejan

kein problem, ich kriege sowieso mein geld zurück. Ich bin is deutschen System von legalem Glücksspiel gesperrt. Und alle Transaktionen von Campeonbet wurden miskodiert, das heißt:

• auf den Transaktionen stehen Fake Webseiten da
• danach wird das Geld von Dort aus zu dem illegalen Merchant gesendet

Warum machen die das?

Dadurch umgehen sie die Mastercard Glücksspielsperre von mir, da Mastercard nur erkennt das ich Sachen einkaufe. Ich habe bereits 1900€ zurückerstattet bekommen. Weiteres Geld wird bald kommen.

Sie können mir in diesem Fall gerne helfen, da es wirklich absurd ist was diese Anbieter machen, um a Geld ranzukommen.

Danke

Keejan

Thanks for the interesting update, however the issue you are describing is not something we might assist you with.

I hope you'll be able to resolve the issue by other means.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.