Pišem u vezi sa zadržavanjem mog legitimnog dobitka od 1.900 dolara sa mog tekućeg računa. Želeo bih da se osvrnem na nekoliko zabrinutosti u vezi sa ovom situacijom.
Pre otvaranja tekućeg naloga, više puta sam pokušavao da se raspitam o statusu mog prethodnog naloga, koji je na moj zahtev zatvoren. Uprkos slanju nekoliko e-poruka u kojima se traži pojašnjenje o tome da li mogu ponovo da otvorim nalog ili otvorim novi, dobio sam minimalan odgovor. Jedina data informacija bila je da moj prvobitni nalog nije mogao ponovo da se otvori.
Zbog nedostatka jasne komunikacije i uputstava vašeg tima za podršku, nastavio sam sa otvaranjem novog naloga. Postupio sam pod razumevanjem da je, pošto je moj prethodni nalog trajno zatvoren i neaktivan, kreiranje novog naloga dozvoljeno.
Osvojio sam 1.900 dolara kroz fer plej na svom tekućem računu i verujem da nisam prekršio nikakve odredbe i uslove. Da je vaš tim za podršku pružio jasne smernice u vezi sa smernicama naloga kada sam se prvobitno obratio, ova situacija bi se mogla izbeći.
S poštovanjem tražim oslobađanje mog legitimnog dobitka od 1.900 dolara. Tvrdim da sam delovao u dobroj veri tokom ovog procesa i da sam razumno pokušao da razjasnim vaše politike pre nego što nastavite.
Pregledajte ovo pitanje i odgovorite što je pre moguće.
I am writing regarding the withholding of my legitimate winnings of $1,900 from my current account. I would like to address several concerns regarding this situation.
Prior to opening my current account, I made multiple attempts to inquire about the status of my previous account, which was closed at my request. Despite sending several emails seeking clarification about whether I could reopen the account or create a new one, I received minimal response. The only information provided was that my original account could not be reopened.
Due to the lack of clear communication and guidance from your support team, I proceeded to open a new account. I operated under the understanding that since my previous account was permanently closed and inactive, creating a new account would be permissible.
I have won $1,900 through fair play on my current account and believe I have not violated any terms and conditions. Had your support team provided clear guidance regarding account policies when I initially reached out, this situation could have been avoided.
I respectfully request the release of my legitimate winnings of $1,900. I maintain that I acted in good faith throughout this process and made reasonable attempts to clarify your policies before proceeding.
Please review this matter and respond at your earliest convenience.
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