Hvala vam na e-poruci i objašnjenju, FastPai Casino tim.
Možete li molim vas pogledati moj poslednji odgovor i dati mi tražene detalje ako je moguće?
Draga juanjana009 ,
Ovo je ono što trenutno mogu da podelim sa vama (deo pravila kazina koje ste prihvatili prilikom registracije):
" Kompanija ima strogu politiku borbe protiv prevara i primenjuje različite alate i tehnike za borbu protiv prevara. Ako je igrač osumnjičen za lažne radnje, uključujući, ali ne ograničavajući se na:
učestvovanje u bilo kojoj vrsti dosluha sa drugim igračima;
razvoj strategija u cilju sticanja nepoštenih dobitaka;
lažne radnje protiv drugih onlajn kazina ili provajdera plaćanja;
transakcije povraćaja plaćanja kreditnom karticom ili uskraćivanje nekih plaćanja izvršenih ranije;
korišćenje ukradenih kartica;
kreiranje više od jednog naloga (uključujući sve druge radnje da biste dobili prednost od promocija kazina);
obezbeđivanje falsifikovanih dokumenata;
davanje netačnih podataka o registraciji;
druge vrste varanja;
ili postane bankrot u zemlji svog prebivališta, Kompanija zadržava pravo da ukine takav nalog igrača i suspenduje i/ili poništi sve isplate ovom igraču. Ova odluka je po isključivom nahođenju Kompanije, a igrač neće biti obavešten ili obavešten o razlozima takvih radnji. Kompanija takođe zadržava pravo i može biti u obavezi da obavesti nadležna regulatorna tela o lažnim radnjama koje je izvršio igrač. "
Čekam dodatne detalje iz kazina, ali u međuvremenu imam nekoliko pitanja za vas.
Možete li objasniti vezu između vašeg spornog kazino naloga i drugih povezanih naloga (grupe naloga) koji su bili angažovani na korišćenju lažnih/prevarnih ličnih podataka, dokumenata, načina plaćanja...?
Ako sam dobro razumeo, predstavnici kazina su čak spremni za bilo kakvu komunikaciju sa vama u vezi sa tim - da li biste mogli da prisustvujete (na primer) video pozivu za verifikaciju naprednog KIC-a sa svim vašim dokumentima?
Pored toga, možete li mi, molim vas, proslediti detaljan bankovni izvod sa svim potrebnim detaljima o uplati/depozitu uplaćenom kazinu?
Radujemo se Vašem odgovoru.
Thank you for your email and the explanation, FastPay Casino Team.
Can you please look at my last response and provide me with the requested details if possible?
Dear juanjana009,
This is what I can share with you at the moment (a part of the casino's rules that you accepted upon registration):
"The Company has a strict anti-fraud policy and applies various anti-fraud tools and techniques. If the player is suspected of fraudulent actions, including, but not limited to:
participating in any type of collusion with other players;
development of strategies aimed at gaining of unfair winnings;
fraudulent actions against other online casinos or payment providers;
chargeback transactions with a credit card or denial of some payments made earlier;
use of stolen cards;
creating more than one account (including any other actions to get advantage from casino promotions);
providing of forged documents;
providing incorrect registration data;
other types of cheating;
or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend and/or cancel all payouts to this player. This decision is at the sole discretion of the Company, and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform appropriate regulatory bodies of the fraudulent actions performed by the player."
I am waiting for additional details from the casino, but in the meantime, I have a few questions for you.
Can you please explain a connection between your disputed casino account and other linked accounts (a group of accounts) that were engaged in using fake/fraudulent personal details, documents, payment methods...?
If I understood it correctly, the casino representatives are even ready for any kind of communication with you regarding the matter - would you be able to attend (for example) a verification video call for advanced KYC with all your documents?
In addition, can you please forward me a detailed bank statement with all the necessary details of the payment/deposit made to the casino?
Looking forward to hearing from you.
Automatski prevedeno:
