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I am trying to withdraw my funds from my account a total of 4570 soles and to this day I cannot do it.

I have consulted through the same company chat and the 3 people who have given me technical support, none of them have been able to guide me.

I don't understand why it's so easy to make deposits and so complicated to make withdrawals.

Someone give me a quick solution please.

Estoy intentando retirar mis fondos de mi cuenta un total de 4570 soles y hasta el día de hoy no puedo hacerlo.

Eh consultado por el mismo chat de la empresa y las 3 personas que me han dado el soporte técnico, ninguno a sabido guiarme.

No entiendo porque es tan sencillo hacer depósitos y tan complicado hacer los retiros.

Alguien que me de solución rápida por favor.

Dear Miguel Angel,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Miguel Angel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.