Igrač iz Nemačke je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Nemačke je podneo zahtev za povlačenje manje od dve nedelje pre nego što nas je kontaktirao. Dobici do danas nisu dobijeni. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Zdravo,
Nikada nisam imao problema sa gg.betom, a kamoli sa isplatama, i uvek sam bio veoma zadovoljan.
Od prekjučer mi zadržavate isplate, tvrdeći da je to moja banka. Trebalo bi da proverim svoju bankovnu karticu da vidim da li je neispravna.
Potpuno besmisleno, jer transfer nema apsolutno NIKAKVE veze sa samom mojom bankovnom karticom.
Mislim da želiš da me odugovlačiš.
Veoma sam razočaran u vezi s tim, pošto sam uvek imao isplate na svom računu prilično brzo, a sada dobijam lude odgovore i povlačenje bi trajalo 14 dana.
Dakle, prvo kartica, sada 14 dana - mislim da je za 14 dana ponovo bio novi problem.
Hello,
I've never had any problems with gg.bet, let alone payouts, and I've always been very satisfied.
As of the day before yesterday, you're withholding my withdrawals, claiming it's my bank. I should check my bank card to see if it's defective.
Completely pointless, because the transfer has absolutely NOTHING to do with my bank card itself.
I think you want to stall me.
I'm very disappointed in this regard, as I've always had withdrawals in my account quite quickly, now I'm being given wild answers and the withdrawal would take 14 days.
So first the card, now 14 days - I think in 14 days there was a new problem again.
Hallo,
und zwar habe ich bei gg.bet bisher nie Probleme mit Ein geschweige denn Auszahlungen gehabt und war immer sehr zufrieden.
Seit vorgestern, behalten Sie meine Auszahlungen ein und behaupten, es läge an meiner Bank. Ich sollte meine Bankkarte prüfen ob Sie defekt ist.
Völlig sinnlos, weil die Überweisung nicht, aber auch absolut NICHTS mit meiner Bankkarte an sich zu tun hat.
Ich denke man will mich hinhalten.
Ich bin diesbezüglich sehr enttäuscht, da ich Auszahlungen immer recht schnelle auf dem Konto hatte, nun gibt man mir wilde Antworten und die Auszahlung würde 14-Tage dauern.
Also erst die Karte, nun 14 Tage - ich denke in 14 Tagen war dann wieder ein neues Problem.
Dear Cashwig,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo,
Već sam platio u ovom kazinu i moj KIC proces je u redu - pošto sam već isplatio, nekoliko puta - uspeo je.
Sada se tvrdi da je moja bankovna kartica neispravna? Kakve veze bankovna kartica ima sa mojom uplatom, to je potpuna glupost.
Hello,
I have already paid out at this casino and my KYC process is fine - since I have already paid out, several times - it worked.
Now it is claimed that my bank card is defective? What does the bank card have to do with my payment, that's complete nonsense.
Hallo,
ich habe bereits in diesem Casino ausgezahlt und mein KYC Prozess ist in Ordnung - da ich ja bereits ausgezahlt habe, auch mehrfach - es funktionierte.
Nun wird behauptet, dass meine Bankkarte defekt sei? Was hat die Bankkarte mit meiner Auszahlung zu tun, dass ist doch völliger quatsch.
Dear Cashwig,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.