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I wanted to withdraw my money as I have already done before my date of BIRTH EXT FEBRUARY 29, 1984 a bixeptile year and when I register on an online gaming site it is not uncommon for the number to fall at 28 instead of 29 and the GG asks me for photos and it's not he asks me for a video of Anything when I deposit cash he asks nothing it's very frustrating when they don't want to pay you you melt ....... I did not like their way of doing things I closed my account and I never received my money like all online gaming sites it is in my right to get this money back

j'ai voulu retirer mon argent comme je l'ai deja fait auparavant ma date de NAISSANCE EXT LE 29 FEVRIER 1984 une année bixeptile et quand je fais mon inscription sur un site de jeux en ligne il n'est pas rare que le chiffre tombe a 28 a la place de 29 et la GG me demande des photo et ce n'est pas il me demande une video du N'importe quoi quand je depose du cash il demande rien c'est tres frustrant quand ils ne veulent pas te payer y te fond ....... j'ai pas aimé leurs maniere de faire j'ai fermer mon compte et je n'ai jamais recu mon argent comme tous site de jeux en ligne il est dans mon droit de ravoir cette argent

Dear bigjos,

Thank you for submitting your complaint. Please could you provide a more clear explanation of what happened? I apologize, but I am not sure I understand your message completely. Did you set an incorrect date of birth? What photos did the casino request? Do I understand correctly that you have closed your account in the meantime?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you in advance for your reply.

Best regards,

Kristina

Dear bigjos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

d as you can see he had already accepted me for the verification but when he has to pay the excuses abound it's annoying all the money I've lost on online gaming sites there are always childish everywhere

d comme vous pouvez le voir il m’avait deja abceptez pour ce qui est de la verification mais quand il doivent payez les excuses abondent c’est fachant toute l’argent que j ai perdu sur les site de jeux en ligne y a toujours des enfantiange partout

Thank you for your reply, bigjos. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Also, have you already provided the required video recording?

Thank you in advance.

I have already withdrawn money before on this site yes it is an intentional error

J’ai déjà retiré de l’argent avant sur ce site oui c’est une erreur intentionnelle

I have tested the setting of the date of birth myself, and I could easily put there the correct date. Please, see here:

I am afraid that if you intentionally provided a piece of incorrect information about yourself, we are not able to support you further in this case. Please, let me know if there is anything else I could help you with.

Dear bigjos,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

ok close close discussion a video anything serious

d’accord fermer la fermer discution une video nimporte quoi serieux

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

bigjos informed us via email, that the casino decided to pay him out. Therefore we marked this complaint as resolved.