Dobar dan,
Nadam se da je sve u redu sa vama.
Pregledali smo nalog igrača i zaključili smo sledeće:
1) Igrač je automatski preuzeo ponudu sa stranice blagajne
2) Igrač je bio u mogućnosti da zatraži predmetni bonus jer se u trenutku zahteva veb lokacija ažurirala i održavala, a za to vreme, nažalost, ograničenja su zaobiđena. Na osnovu početne istrage otkrili smo da se ovo može zaobići korišćenjem aktivnog VPN-a, međutim, za predmetni slučaj nismo u mogućnosti da pružimo nikakav dokaz da bi to bio slučaj, zbog ograničenja sistema.
3) Bonus nije skinut sa računa igrača u momentu potraživanja, jer se takve provere sprovode samo kada korisnik zatraži svoje prvo povlačenje. Kao takav, kada je povlačenje verifikovano, otkriveno je da je bonus tražen za ovaj račun pogrešno dodeljen.
Gore navedene izjave su jasno podržane našim Uslovima i odredbama kao što sledi:
" 7.1. Osim ako nije drugačije izričito navedeno, igrači koji se nalaze u sledećim zemljama nemaju pravo da traže bilo koju vrstu bonusa: Belorusija, Brazil, Belgija, Bugarska, Kina, Hrvatska, Bosna i Hercegovina, Dominikanska Republika, Indonezija, Makao, Malezija, Mauricijus , Meksiko, Pakistan, Kazahstan, Tajland, Indija, Rusija, Poljska, Srbija, Peru, Ukrajina, Bangladeš i Tunis. Zadržavamo pravo da ograničimo igrače iz drugih jurisdikcija da ispunjavaju uslove za bilo koju vrstu bonusa ili na podskup bonusa na osnovu po sopstvenom nahođenju".
16.1 Može doći do brojnih okolnosti kada je opklada prihvaćena ili izvršena uplata od strane nas u Error. Poduzimaju se razumni napori da se spreče greške ili propusti; međutim sistemski problemi ili ljudska greška mogu dovesti do takvih okolnosti.
Takve okolnosti mogu uključivati, ne ograničavajući se na, situacije u nastavku, koje se mogu odnositi samo na sport:
a) Prihvatanje opklade po ceni koja se značajno razlikuje od onih dostupnih na tržištu u vreme kada je opklada postavljena;
b) Pogrešan proračun (uključujući i zbog ljudske greške) bonusa, dobitaka ili povraćaja isplaćenih vama;
c) Informacije o kvotama ili uslovima opklade su možda pogrešno unete kao posledica ljudske greške ili kvara računara;
d) Greške ili propusti koji su rezultat zabranjenih aktivnosti e) Greške ili propusti koji dovode do toga da su dobici flagrantno netačni ili različiti od onih na tržištu; f) Kontinuirano prihvatanje opklada na tržištu ili događaju koji je već zatvoren ili suspendovan („kasne opklade").
Pošto se igrač u potpunosti složio i potvrdio naše Uslove i odredbe prilikom registracije, gde je jasno naznačeno da njegova zemlja ne ispunjava uslove za bonuse, činjenica da je on ipak zatražio bonus znajući da
i nastavili da igramo sa njim, doveli su nas do odluke da uklonimo bonus koji je pogrešno dodeljen i vratimo stanje korisnika na njegov početni depozit od 100 USD.
Naš najbolji interes je da osiguramo da nudimo prijatno igračko iskustvo, međutim, takođe moramo da se pridržavamo naših odredbi i uslova kako bismo osigurali da se oni pravilno primenjuju kako bismo ponudili fer iskustvo kockanja.
Nadam se da ovo razjašnjava stvari!
Sve najbolje,
Eugenie Lacroik
Good day,
Hope all is well with you.
We have reviewed the player’s account and the followings have been concluded:
1) The player has claimed the offer automatically from the Cashier Page
2) The player was able to claim the bonus in question because at the moment of the claim the website was being updated and maintained, and during this time, unfortunately the restrictions have been bypassed. Based on the initial investigation we have discovered that this can be bypassed by using an active VPN, however, for the case in question we are unable to provide any proof that this would be the case, due to system limitations.
3) The bonus was not removed from the player’s account at the moment of the claim, since such verifications are conducted only when the user is requesting his first withdrawal. As such, when the withdrawal has been verified it has been discovered that the bonus claimed for this account was incorrectly awarded.
The above statements are clearly supported by our Terms and Conditions as follows:
"7.1. Unless otherwise explicitly stated, players located in the following countries are not eligible to claim any type of bonus: Belarus, Brazil, Belgia, Bulgaria, China, Croatia, Bosnia & Herzegovina, Dominican Republic, Indonesia, Macau, Malaysia, Mauritius, Mexico, Pakistan, Kazakhstan, Thailand, India, Russia, Poland, Serbia, Peru, Ukraine, Bangladesh and Tunisia. We reserve the right to limit players from other jurisdictions from being eligible to any type of bonus or to a subset of bonuses based on our sole discretion."
16.1 A number of circumstances may arise where a bet is accepted, or a payment is made, by us in Error. Reasonable efforts are undertaken to prevent errors or omissions; however system problems or human error may lead to such circumstances.
Such circumstances may include, without being limited to, the hereunder situations, which may be related to sports only:
a) Acceptance of a bet at a price which is significantly different from those available in the market at the time the bet was placed;
b) Miscalculation (including due to human error) of bonuses, winnings or returns paid to you;
c) Information on odds or terms of a bet may have been entered incorrectly as a consequence of human error or computer malfunction;
d) Errors or omissions resulting from Prohibited Activities e) Errors or omissions which result in winnings being flagrantly incorrect or different from those on the market; f) Continued acceptance of bets on a market or event that has already been closed or suspended ("late bets").
Since the player has fully agreed and acknowledged our Terms and conditions upon registration, where it is clearly stipulated that his country is ineligible for bonuses, the fact that he still claimed a bonus knowing that
and continued playing with it, lead us to the decision to remove the bonus that was incorrectly awarded and revert the user’s balance back to his initial deposit 100 USD.
Our best interest is to make sure that we offer a pleasant player experience, however, we must also stand by our terms and conditions in order to ensure that they are correctly applied in order to offer a fair gambling experience.
I hope this clarifies things!
All the best,
Eugenié Lacroix
Izmenjeno
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