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I have had many disputes with the team as they have treated me unfairly several times.

Today they have also gone so far as to block my account completely without notice.

Jag har haft många dispyter med teamet då dom flertalet gånger behandlat mig orätvist.

Idag har dom även gått så långt så att de blockat mitt konto helt utan notis.

Dear Dani93,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Your dispute value has been set by you to 0. Before we move forward with this complaint, would you be so kind and indicate whether there are any funds being held by the casino?

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina!

My balance is 0 with them right now, but I would get a lot of free spins from them yesterday and today when I deposited over 10,000 kronor at their casino between the 25th-26th of May, but what I did not get when they blocked mine account.

I have been a very loyal player at their casino, but they mess with it too much. Their live support is wasteful, as they can not answer relevant questions concerning your account and the like. I feel incredibly blown away, which I also mentioned to them before my account was blocked.

I want some kind of redress.

For example, I got 50 euros from them in cashdrop, won up to 1100 euros, what I missed was that you could only withdraw 250 euros from these. And the remaining amount they deleted completely, instead of leaving it in my balance and playing for.

This is not okay for 5 öre, I have lost my trust completely, but I still want to continue playing as I put a lot of money / time into climbing their level list.

Hej Kristina!

Mitt saldo är 0 hos dom just nu, men jag skulle få en massa freespins av dom igår och idag då jag lagt in över 10:000 kronor på deras casino mellan den 25de-26de Maj, men det han jag inte få då dom blockat mitt konto.

Jag har varit en mycket trogen spelare hos deras casino, men de strular till det för mycket. Deras livesupport är kasst, då dom inte kan svara på relevanta frågor som rör ens konto och dylikt. Jag känner mig otroligt blåst, vilket jag även nämnt för dom innan mitt konto blev blockat.

Jag vill ha någon form av upprättelse.

Jag fick tex 50 euro av dom i cashdrop, vann upp till 1100 euro, det jag missade var att man endast fick ta ut 250 euro av dessa. Och resterande belopp raderade dom helt, istället för att låta det vara kvar i mitt saldo och spela för.

Detta är inte okej för 5 öre, jag har tappat min tillit helt, men jag vill ändå fortsätta spela då jag lagt ner mycket pengar/tid för att klättra på deras nivålista.

Hello again!

I received the answer that they closed my account permanently due to security reasons. Very bad style, I have only played fair play and they do so. Demanded that they open my account as I did not buy their apology.

Should you as a player deposit several thousand kronor, and then have your account permanently blocked?

Hej Igen!

Jag fick som svar att de stängt mitt konto permanent pga säkerhetsskäl. Mycket dålig stil, jag har bara kört fair play och så gör dom så. Krävde att dom öppnade upp mitt konto då jag inte köpte deras ursäkt.

Ska man som spelare lägga in flera tusentals kronor, för att sedan få sitt konto permanent blockat?

Dani93, I am sorry, but the casino has the right to close the player's account, and we consider this procedure to be in order as long as there are no confiscated funds involved. Unfortunately, there is not much more we can do at this time regarding this issue. If there is anything else I could help you with, please let me know, otherwise, I will be forced to reject this complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.