Dobar dan,
Primio sam e-poruku od Lucki Legend kazina 1. februara 2024. u kojoj me pozivaju da koristim besplatni čip od 200 dolara na njihovom sajtu kazina. U prošlosti su mi odbijali bonus nakon što sam igrao i uložio traženi iznos. Odlučio sam da prvo stavim depozit kako bih bio siguran da neću prekršiti nijedno od njihovih pravila. Danas sam deponovao 30 dolara i igrao i nisam osvojio novac za povlačenje. Zatim sam prešao na e-poštu i kliknuo na promociju i odveden sam na sajt. Primio sam ovu poruku kada sam pokušao da preuzmem bonus: IZVINIMO,
Kod kupona "HOUSE200" je odbijen
Razlog: Prekoračen je maksimalni broj korišćenja po igraču.
Kontaktirao sam njihovog onlajn agenta i obavešten sam da sam zatražio ovu promociju već 10.8.2023. Imam nekoliko pitanja u vezi sa ovim: Zašto mi šaljete promociju koju sam već koristio? Registrovan sam u više onlajn kazina. Ne mogu da se setim koji sam bonus koristio i kada. Ako sam koristio bonus ili promociju, zašto mi poslati isti bonus/promociju mesecima kasnije. Uložio sam 2 žalbe kod drugih kazina i izgubio te žalbe i nisam bio zadovoljan. Sada kada pratim uputstva do slova, još uvek gubim. Da mi nisu poslali ovu e-poštu, iskoristio bih svojih 30 dolara na drugom sajtu sa istom promocijom.
Molim vas, možete li to da rešite u kazinu, želeo bih da dobijem bonus koji mi je poslat 1. februara 2024. Ako to ne mogu da urade, onda moraju da mi vrate 30 dolara u novčanik.
Ovo je lažno od kazina da se uradi ovako nešto.
Pozdravi,
Stephen F***
084****807
Good day,
I received an email from Lucky Legend Casino on the 1 February 2024 inviting me to use a $200 free chip on their casino site. In the past i have been refused bonus after i have played and wagered the amount requested. I decided to put the deposit in first to ensure that i would not break any of their rules. Today i Deposited $30 and played and did not win any money to withdraw. I then proceeded to the email and clicked on the promotion and was taken to the site. I received this message when i tried to claim the bonus: WE ARE SORRY,
The coupon code "HOUSE200" was declined
Reason: Maximum uses per player exceeded.
I have contacted their online agent and was informed that i had claimed this promotion already on 10/08/2023. I have a few questions regarding this: Why send me a promotion that i have already used? I am registered with multiple online casinos. I cannot remember which bonus i have used and when. If i have used a bonus or a promotion why send the same bonus / promotion to me months later. I have laid 2 complaints with other casino's and lost those complaints and was not happy. Now when i follow the instructions to the letter i still loose. If they had not sent me this email, i would have used my $30 on another site with the same promotion.
Please can you address this with the casino, i would like to receive the bonus that was sent to me on the 01 February 2024. If they cannot do this, then they must refund my $30 into my wallet.
This is underhanded from a casino to do something like this.
Regards,
Stephen F***
084****807
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