Dragi moji,
Hvala vam što ste se obratili!
Imajte na umu da, kao što smo prethodno objasnili klijentu, maksimalni iznos koji se može povući iz Bonus Crab besplatnih okretaja je 50 EUR, prema sledećem članu Aneksa 2 Uslova:
5. Svaki pokušaj u Mašini za kandže može doneti nagrade na osnovu igračke koja padne u ciljani rezervoar. Nagrade mogu biti:
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Besplatni okreti:
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Maksimalni iznos koji se može osloboditi iz bonusa u Real stanje biće 50 EUR, a svaki iznos veći od toga će biti poništen.
Iz tog razloga, iznos pušten u realno stanje je bio 50 EUR, preostali iznos bonusa je odbijen.
Nadamo se da će vam ovo pomoći da razjasnite stvar.
Srdačan pozdrav,
MalinaCasino
Dear all,
Thank you for reaching out!
Please be informed that, as we have previously explained to the customer, the maximum amount that can be withdrawn from the Bonus Crab Free spins is 50 EUR, as per the following article of the Annex 2 of the Terms and Conditions:
5. Each try at the Claw Machine can bring prizes based on the toy which falls in the targeted tank. Prizes can be:
<...>
Free Spins:
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The maximum amount which can be released from the bonus into the Real balance will be 50 EUR, any amount exceeding that will be voided.
For this reason, the amount released to the real balance was 50 EUR, the remaining amount of the bonus was deducted.
We hope this helps clarify the matter for you.
Best regards,
MalinaCasino
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