Dobar dan! Molim Vas za pomoć u rješavanju spora sa Marathonbet kazinom.
Nakon provjere informacija koje sam dao u vezi sa mojim ponašanjem u igri, 11. oktobra sam od kazina dobio poruku da je pristup mom računu vraćen, a također sam obaviješten o namjeri kazina da zadrži naknadu za obradu plaćanja.
Sutradan sam se obratio kazinu za pojašnjenje u vezi sa namjerom da zadržim proviziju. Uostalom, sa moje strane nije bilo nikakvih prekršaja, verifikacija mog naloga je završena i pristup je vraćen.
Kasnije sam otkrio da se stanje na mom računu smanjilo za 382,5$ bez mog učešća. Zamolio sam kazino da pojasni gdje su moja sredstva nestala.
26. oktobra sam obaviješten da mi je nalog suspendovan i da su zatražena moja lična dokumenta.
Sutradan sam u kazino poslao strani pasoš kao lični dokument i izvod iz banke kao dokument koji potvrđuje adresu.
Dana 04. novembra, kao odgovor na Vaš zahtjev, poslao sam fotografiju sa pasošem u rukama i sa brojem ispisanim na komadu papira.
Dana 6. novembra, poslao sam snimke ekrana svog Neteller e-novčanika u kazino.
U roku od mjesec dana, kao odgovor na moja pisma, kazino me obavijestio da je provjera još u toku.
20. decembra dobio sam poruku iz kazina da je verifikacija mog računa uspešno završena. Stavio sam raspoloživa sredstva na isplate i primio ih na svoj novčanik za plaćanje.
Međutim, kazino još uvijek drži 382,5 dolara u mojim sredstvima. Kazino svoje postupke objašnjava primjenom klauzule 4.3.4. Pravila i optužuje me za neusklađenost između iznosa postavljenih opklada i iznosa depozita/povlačenja sa računa za igru.
Veličina mojih opklada je u potpunosti u skladu sa veličinom depozita. U suprotnom, ne bih mogao uspješno proći verifikaciju.
Molim vas pomozite mi da vratim mojih 382,5 dolara. Hvala unapred.
Good day! I am asking for your help in resolving the dispute with Marathonbet casino.
After checking the information I provided regarding my gaming behavior, on October 11, I received a message from the casino that access to my account was restored, and I was also informed about the casino's intention to withhold a payment processing fee.
The next day, I turned to the casino for clarification regarding the intention to withhold commission. After all, there were no violations by my side, the verification of my account was completed and access was restored.
Later I found that my account balance decreased by $ 382.5 without my participation. I asked the casino to clarify where my funds disappeared.
On October 26, I was informed that my account was suspended and my personal documents were requested.
The next day, I sent a foreign passport to the casino as an identity document and a bank statement as a document confirming the address.
On November 04, in response to your request, I sent a photo with a passport in my hands and with a number written on a piece of paper.
On November 06, I sent screenshots of my Neteller e-wallet to the casino.
Within a month, in response to my letters, the casino informed me that the verification was still ongoing.
On December 20, I received a message from the casino that the verification of my account was successfully completed. I put available funds on withdrawals and received them to my payment wallet.
However, the casino still holds $ 382.5 in my funds. The casino explains its actions by the application of clause 4.3.4. Of the rules and accuses me of inconsistency between the amount of placed bets and the amounts of deposits / withdrawals made from the gaming account.
The size of my bets is fully consistent with the size of the deposit. Otherwise, I would not be able to pass the verification successfully.
Please help me return my $ 382.5. Thank you in advance.
Automatski prevedeno:
