Zdravo, frankschmank99,
Žao mi je što čujem za vaše neprijatno iskustvo. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Sada bih želeo da pozovem predstavnika g. Bet kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Poštovani g. Bet kazino tim,
Možete li nam dati detaljnije objašnjenje situacije igrača? Koje korake igrač treba da preduzme da bi povukao dobitak? Ako govorimo o kršenju Uslova i odredbi kazina, da li je kazino u stanju da potkrepi svoju odluku relevantnim dokazima?
Podatke je moguće podeliti direktno ovde, uz vaš odgovor, ili slanjem na moju e-mail adresu ( branislav.b@casino.guru ).
Unapred hvala na pružanju informacija.
Hello, frankschmank99,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Mr. Bet Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Mr. Bet Casino Team,
Could you please provide us with an explanation of the player's situation in more detail? What steps should the player take to withdraw the winnings? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?
It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
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