Poštovani Gr1984,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Koliko načina plaćanja ste koristili za uplatu u ovaj kazino? Da li ste dostavili sve dokaze o vašim uplatama kazinu na verifikaciju?
Da li se sve kartice koje ste koristili stalno odbijaju u procesu verifikacije?
Kada ste poslednji put otpremili dokument za verifikaciju u ovaj kazino?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Možete li da navedete koje vrste igrica ste igrali? Da li su to bili slotovi, kazino igre uživo ili ste učestvovali u sportskom klađenju?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Gr1984,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
How many payment methods have you used for depositing to this casino? Have you submitted all the proofs of your payments to the casino for verification?
Do all the cards you used keep getting rejected in the verification process?
When was the last time you uploaded a document for verification to this casino?
Have you accumulated your winnings with or without an active bonus?
Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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