Igrač iz Švedske je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Švedske je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
„Zbog problema sa dobavljačem plaćanja trenutno nismo u mogućnosti da obrađujemo isplate iz banke dok se greška ne reši. Naše odeljenje marljivo radi na rešavanju problema i čim bude uspešno rešen, vaše povlačenje će biti obrađeno"
Pokušavao sam da izvršim povlačenje novca koje je još uvek u toku. Dobio sam e-poruku da verifikujem svoju kreditnu karticu i ona je odobrena, ali sada kažu da imaju problema sa obradom povlačenja? Samo se pitam da li je ovo uobičajena pojava? Jer ovo ranije nisam doživeo..
"Due to an issue with the payment provider, we are currently unable to process bank withdrawals until the error is resolved. Our department is working diligently to fix the issue and as soon as it has been successfully resolved, your withdrawal will be processed"
I've been trying to make a withdrawal that is still under review. I received an email to verify my credit card and it was approved, but now they say they're having issues processing withdrawals? I'm just wondering if this is a common occurrence? Because I haven't experienced this before..
"Due to a problem with the payment provider, we are currently unable to make bank withdrawals until the error is resolved. Our department is working hard to rectify the problem and as soon as this has been successfully done, your withdrawal will be posted"
försökt göra uttag som är under behandling. Fick mail om att verifiera mitt kreditkort och den blev godkänd och nu säger dem att de har problem med att göra uttag? Undrar bara ifall detta är vanligt? För har inte haft problem med detta tidigare..
Dear Rosso10,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear Rosso10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.