Zdravo brate
Koji konkretni dokumenti su traženi za verifikaciju vašeg naloga i da li ste ih dostavili? Tražili su od mene pasoš, selfi sa pasošem i račun za komunalije, koji sam im poslao.
Da li ste dobili bilo kakva objašnjenja za odbijanje ili suspenziju vaših zahteva za povlačenje? Daju različite odgovore, jednom kažu da verifikacija naloga nije završena, drugi put kažu da je zahtev za povlačenje u razmatranju i tako dalje.
Možete li pojasniti koliko ste zahteva za povlačenje dali od vašeg prvobitnog zahteva 24.08.2023? Podneo sam zahtev za povlačenje ukupno 5 puta, koji je četiri puta odbijen, a ostalo je samo povlačenje moje poslednje uplate, koja je takođe na čekanju.
Možete li da prosledite bilo kakvu relevantnu komunikaciju sa timom za podršku u vezi sa ovim problemom? br
Hello bro
What specific documents were requested for your account verification, and have you submitted them? They asked me for my passport, a selfie with my passport and a utility bill, which I sent to them.
Have you received any explanations for the rejection or suspension of your withdrawal requests? They give different answers, once they say that the account verification has not been completed, another time they say that the withdrawal request is under review and so on.
Can you clarify how many withdrawal requests you’ve made since your initial request on 24.08.2023? I made a withdrawal request 5 times in total, which was rejected four times, and only the withdrawal of my last payment is left, which is also pending.
Could you forward any relevant communication with the support team regarding this issue? No
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