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I have deposited over £1,000 , had £1400 in REAl money , all wagers from bonuses played and although difficult to withdraw , I have written confirmation from customer services that all bonuses cleared and I can make my £1400 withdrawal

To my surprise I only received £150 and was told as I had been given bonus money that’s the maximum I can withdraw !! Which is ludicrous and NO other casino does this !!

I have made an official complaint to the gambling commission and I have started the process of going to the press as this is Commerical theft

All I want is the money I won’t fair and square

Dear Boater,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Were your winnings accumulated with or without an active bonus? Could you please specify which exact bonus offer you have redeemed any played as the last one? You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Boater,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.