Dragi Nik,
Pišem da tražim pomoć u vezi sa problemom verifikacije koji me sprečava da pristupim svojim sredstvima otprilike od 1. aprila. Proces verifikacije zahteva dva oblika autentifikacije: ličnu kartu i bankovnu karticu. Dok je moj ID uspešno verifikovan, nailazim na stalne probleme sa verifikacijom kartice.
Dotična kartica, koja se završava na ****, je ista ona koju sam koristio za uplatu sredstava na svoj kazino račun. Uprkos brojnim pokušajima, skeniranje moje kartice kamerom se više puta odbija zbog raznih grešaka kao što su označavanje kao izmenjeno, oštećeno ili ima nizak kontrast. Probao sam različite postavke osvetljenja i uglove, ali bezuspešno.
Zabrinut sam jer bi zahtev za novu karticu došao sa drugim brojem i ne bi bio usklađen sa originalnim detaljima kartice sačuvanim u sistemu. Čini se da ovo dodatno komplikuje stvar, jer sistem posebno zahteva verifikaciju trenutne kartice.
Pored toga, posedujem digitalnu kopiju kartice, ali izgleda da ne postoji opcija za otpremanje ove datoteke jer sistem insistira na skeniranju kamere.
Korisnička služba do sada nije uspela da reši ovaj problem. Stoga vas ljubazno molim za uputstva o tome kako da uspešno završim proces verifikacije i pristupim svojim sredstvima.
Hvala vam na pažnji prema ovom pitanju. Radujem se vašem brzom odgovoru.
Srdačan pozdrav,
Stephanie
Dear Nick,
I am writing to seek assistance with a verification issue that has been preventing me from accessing my funds since approximately April 1st. The verification process requires two forms of authentication: an ID and a bank card. While my ID has been successfully verified, I am encountering persistent problems with the card verification.
The card in question, ending in ****, is the same one I used to deposit funds into my casino account. Despite numerous attempts, the camera scan of my card is repeatedly rejected due to various errors such as being labeled as altered, damaged, or having low contrast. I have tried different lighting settings and angles, but to no avail.
I am concerned because requesting a new card, would come with a different number, and would not align with the original card details stored in the system. This seems to complicate the matter further, as the system specifically requires verification of the current card.
Additionally, I possess a digital copy of the card, but there appears to be no option to upload this file as the system insists on a camera scan.
Customer service has not been able to resolve this issue thus far. Therefore, I kindly request your guidance on how I can successfully complete the verification process and access my funds.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Stephanie
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