Hvala vam na informacijama i dokazima, Spinfiniti Casino tim.
Dragi onfirirehot,
Hvala vam na ljubaznoj ponudi, za koju verujem da je data u najboljim namerama. Međutim, ne prihvatamo nikakva plaćanja ili sredstva od igrača, jer su naše usluge i saveti besplatni. Nakon pažljivog pregleda informacija i dokaza koje ste podelili, evo mojih misli o ovom pitanju:
Dana 24.8.2024., zapravo ste zatražili dva bonusa za povraćaj novca. Prvi Cashback bonus je zatražen u 17:01:32 popodne po casino vremenu, u iznosu od 5,94 $ . Nakon ovoga, zaista ste uplatili 14,85 USD u 5:06:24 AM i 7,76 USD u 17:07:53 popodne istog dana. Međutim, kasnije tog dana, u 17:44:13 podneli ste još jedan Cashback bonus u vrednosti od 3,32 $ . Od tada više nisu uplaćivani pravi novčani depoziti.
Dok ste igrali sa sredstvima iz ovog drugog cashback bonusa, generisali ste dobitak. Iako ste napravili nekoliko pokušaja isplate novca, sve ste ih otkazali kada vam se stanje smanjilo. Kada su sredstva iz otkazanih povlačenja vraćena na vaš saldo, ostavili ste deo na vašem bilansu da igrate dalje i zatražili nova povlačenja za manje iznose. Ovaj proces je ponovljen nekoliko puta, kao što je naveo kazino tim. Ipak, pošto su ova sredstva proistekla iz bonusa za povraćaj novca, i dalje važi ograničenje od 10k maksimalne isplate povezano sa bonusima za povrat novca.
Razumem da ovo možda nije ishod kojem ste se nadali, ali nakon temeljnog pregleda vašeg dnevnika igre, čini se da je kazino tim postupio u skladu sa pravilima koja su dogovorena kada ste zatražili bonus za povraćaj novca. Dakle, primili ste ispravnu isplatu.
Nadam se da će ovo objašnjenje razjasniti situaciju. Ako imate dodatnih pitanja, rado ću vam pomoći, iako se čini da se u ovom trenutku ne mogu preduzeti dalje radnje.
Thank you for the information and evidence provided, Spinfinity Casino Team.
Dear onfirefirehot,
Thank you for your kind offer, which I believe was made with the best of intentions. However, we do not accept any payments or funds from players, as our services and advice are provided free of charge. After carefully reviewing the information and evidence you’ve shared, here are my thoughts on the matter:
On the 8/24/2024, you actually claimed two cashback bonuses. The first Cashback bonus was claimed at 5:01:32 PM casino time, amounting to $5.94. Following this, you indeed made deposits of $14.85 at 5:06:24 AM and $7.76 at 5:07:53 PM the same day. However, later that day, at 5:44:13 PM, you claimed another Cashback bonus worth $3.32. Since then, no further real money deposits have been made.
While playing with the funds from this second cashback bonus, you generated the winnings. Although you made several cashout attempts, these were all cancelled by you once your balance decreased. When the funds from the cancelled withdrawals were returned to your balance, you left a portion in your balance to play further and requested new withdrawals for lower amounts. This process was repeated several times, as mentioned by the casino team. Nevertheless, as these funds stemmed from the cashback bonus, the 10x max cashout limit associated with cashback bonuses still applies.
I understand this may not be the outcome you were hoping for, but after thoroughly reviewing your game log, it appears the casino team acted in accordance with the rules that were agreed upon when you claimed the cashback bonus. You have, therefore, received the correct payout.
I hope this explanation clarifies the situation. Should you have any further questions, I’d be happy to assist, though it seems there is no further action that can be taken at this point.
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