U martu ove godine, moj nalog je iznenada zaključan, što me je sprečilo da igram igrice ili vršim isplate.
Moj nalog je već završio KIC nivo 3 i mogao sam da ga normalno koristim nekoliko meseci pre nego što se to dogodilo.
Nakon što sam se raspitao o problemu, moj KIC je povučen i od mene je zatraženo da završim napredniji KIC proces.
U početku mi je rečeno da bi bilo dovoljno da potvrdim svoj identitet vozačkom dozvolom i selfijem. Međutim, kada sam se prijavio, obavešten sam da će biti prihvaćen samo pasoš. Pošto nemam pasoš, dok sam razmatrao svoje opcije, moj nalog je bio potpuno onemogućen, tako da nisam mogao da se prijavim.
Ljubazno vas molim za pomoć u vraćanju mog naloga i omogućavanju povlačenja sredstava.
In March of this year, my account was suddenly locked, preventing me from playing games or making withdrawals.
My account had already completed KYC Level 3, and I was able to use it normally for several months before this happened.
After inquiring about the issue, my KYC was revoked, and I was asked to complete a more advanced KYC process.
Initially, I was told that verifying my identity with a driver's license and a selfie would be sufficient. However, when I applied, I was informed that only a passport would be accepted. Since I don't have a passport, while I was considering my options, my account was disabled entirely, leaving me unable to log in.
I kindly ask for your assistance in restoring my account and allowing me to make withdrawals.
今年の3月に急にアカウントロックとなり遊戯はもちろん、出金もできない状態となりました。
KYCレベル3まで終わっていたアカウントで数ヶ月は普通に遊べていたのですが急に発生しました
問い合わせ後、KYCが取り消され、より高度なKYCを要求されました
本人確認書類では当初は免許証と一緒に自撮りをすれば良いと言われましたが、いざ申請すると「パスポートしか無理です」と言われました。パスポートは持ってないので対策を検討している内にアカウントが無効になりログインすらできない状態となっていました。
アカウントの復活及び出金するためにご協力お願いします。
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