Draga irianmariaelena,
Hvala vam na poruci i nadamo se da ste dobro.
Prvo i najvažnije, želimo da izrazimo zahvalnost što ste izabrali da igrate sa nama. Drago nam je da čujemo da ste imali pozitivno iskustvo sa Stakes kazinom do ovog slučaja.
Nakon detaljnog pregleda vašeg slučaja, moramo da vas obavestimo da je naša odluka da zatvorimo vaš račun i vratimo samo vaš depozit dok konfiskujemo vaš dobitak konačna. Ova akcija je preduzeta u strogom skladu sa našim uslovima i odredbama, posebno u pogledu nepravedne prednosti bonusa.
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Ako niste zadovoljni našim rešenjem, imate pravo da eskalirate svoj slučaj našem imenovanom dobavljaču alternativnog rešavanja sporova (ADR), EADR Ltd. Oni su nezavisna arbitražna vlast sa ovlašćenjem da pregleda i ospori slučajeve kao što je vaš.
Imajte na umu da nismo u mogućnosti da pružimo dodatne informacije na ovom forumu, pošto on nije povezan sa Stakes.com. Ova politika je uspostavljena kako bi zaštitila privatnost igrača i osigurala da se bezbedno rukuje vašim informacijama.
Možete kontaktirati EADR tako što ćete popuniti onlajn obrazac za sporove na njihovoj veb stranici ili im poslati e-poštu na info@eadr.org .
Hvala vam na razumevanju i ne oklevajte da se obratite ako vam je potrebna dodatna pomoć.
Srdačan pozdrav,
Stakes.com tim za podršku
Dear irianmariaelena,
Thank you for your message, and we hope you're doing well.
First and foremost, we want to express our appreciation for choosing to play with us. We're glad to hear that you had a positive experience with Stakes Casino up until this matter.
After conducting a thorough review of your case, we must inform you that our decision to close your account and return only your deposit while confiscating your winnings is final. This action was taken in strict accordance with our terms and conditions, specifically regarding the unfair advantage of bonuses.
We understand that this outcome may be disappointing, and we truly regret any frustration this situation has caused. However, we must consider this matter closed on our side.
If you are not satisfied with our resolution, you do have the right to escalate your case to our appointed Alternative Dispute Resolution (ADR) provider, EADR Ltd. They are an independent arbitration authority with the power to review and dispute cases such as yours.
Please be aware that we are unable to provide additional information over this forum, as it is not affiliated with Stakes.com. This policy is in place to protect player privacy and ensure that your information is handled securely.
You can contact EADR by filling out the Online Dispute Form at their website or by emailing them at info@eadr.org.
Thank you for your understanding, and please don't hesitate to reach out if you need further assistance.
Best regards,
Stakes.com Support Team
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