Dobar dan i hvala vam puno na brzini sa ovim pitanjem. Pokušaću da vam dam sve informacije koje tražite u delovima:
-Tvrđenih 1600 evra su oni koji potiču od depozita umanjenih za isplate. Ovo je procena jer, nažalost, nemam tačnu cifru. Taj iznos bi morao da obezbedi „Vazamba", ali od njih nisam dobio odgovor.
-Razumem da imate ograničenja u vezi sa propisima i politikom licenciranja i zato vam se još više zahvaljujem što ste prihvatili ovu tvrdnju. Ono što tražim od vas je da mi pomognete da stupim u kontakt sa „Vazambom", pošto mesecima ne odgovaraju na moje mejlove.
-Što se tiče ostalih pritužbi u kazinom u vlasništvu SMES (Solutions for Management and Emploiment Support NV) kao što su „Rolling Slots" i „Oki Casino", već ste videli da su prihvatili vraćanje mojih depozita iz istih razloga iz kojih sam ja objasni u ovoj tvrdnji.
-Što se tiče moje poslednje komunikacije sa „Vazambom", jedini odgovor koji sam dobio je bio automatski generisan u njihovom sistemu:
Vaš zahtev (10321332) je primljen i pregleda ga naše osoblje za podršku.
Da biste dodali dodatne komentare, odgovorite na ovu e-poruku.
Poslednji put sam dobio ovakvu poruku 31. avgusta 2023. i još uvek mi nisu dali odgovor. Videvši da je preko njih nemoguće kontaktirati support@wazamba.com i vip@wazamba.com , pokušao sam preko "ćaskanja uživo" na njihovoj veb stranici. Ova usluga ima dosta ograničenja i nije im dozvolila da pristupe statusu mog zahteva. Samo su mi rekli da čekam. Ovo je kopija jednog od razgovora sa navedenim razgovorom od 15. septembra 2023. (imam transkripte ako vam treba):
Cenk
Hvala što ste čekali
Cenk
Relevantni tim je naveo da je slučaj još uvek u fazi razmatranja, pa treba da sačekamo ažuriranje.
Filip
Ali prošlo je dva meseca
Filip
A nisu mi odgovorili ni na poslednje poruke
Cenk
Znam, ali pošto je slučaj još uvek na razmatranju, moramo da sačekamo
Filip
Ne mogu da verujem da se ovo toliko odugovlači.
Filip
Koliko dugo? Još tri meseca? Šest? Godinu dana?
Filip
U svakom slučaju, veoma cenim što ste razgovarali sa odgovarajućim odeljenjem.
Filip
On je prvi koji mi je pomogao u ovoj stvari.
Cenk
Pošto nismo deo relevantnog tima, ne znam tačno vreme odgovora.
Cenk
Nažalost, u ovom trenutku nema šta da se radi. Još uvek čekamo ažuriranje od nadležnog odeljenja.
Kao što vidite, ova vrsta kontakta ne pruža nikakvu vrstu informacija. Ako možete da mi pomognete oko ovog pitanja, bio bih vam večno zahvalan. U svakom slučaju, hvala na vašem vremenu i pažnji.
Very good afternoon and thank you very much for your speed with this matter. I will try to give you all the information you request in parts:
-The 1600 euros claimed are those derived from the deposits made less withdrawals. This is an estimate since, unfortunately, I do not have the exact figure. That amount would have to be provided by "Wazamba", but I have not received a response from them.
-I understand that you have a limitation regarding licensing regulations and policies and that is why I thank you even more for accepting this claim. What I ask of you is that you help me get in touch with "Wazamba", since for months they have not responded to my emails.
-As for the other complaints in casinos owned by SMES (Solutions for Management and Employment Support NV) such as "Rolling Slots" and "Oxi Casino", you have already seen that they accepted the return of my deposits for the same reasons that I explain in this claim.
-As for my last communications with "Wazamba", the only response I received was one automatically generated in their system:
Your request (10321332) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
The last time I received a message like this was on August 31, 2023 and they still haven't given me a response. Seeing that it was impossible to contact them through support@wazamba.com and vip@wazamba.com, I tried through the "live chat" on their website. This service has quite a few limitations and did not allow them to access the status of my claim. They just told me to wait. This is a copy of one of the conversations with said chat dated September 15, 2023 (I have the transcripts if you need it):
Cenk
Thank you for waiting
Cenk
The relevant team stated that the case is still under review therefore we need to wait for an update.
Philip
But it's been two months
Philip
And they haven't even responded to my last messages
Cenk
I know but since the case is still under review we need to wait
Philip
I can't believe this matter has dragged on so long.
Philip
How long? Three more months? Six? One year?
Philip
In any case, I greatly appreciate you speaking to the appropriate department.
Philip
He is the first one to help me with this matter.
Cenk
As we are not part of the relevant team I do not know the exact time about the response.
Cenk
Unfortunately there is nothing to do at this moment. We are still waiting for an update from the relevant department.
As you can see, this type of contact does not provide any type of information. If you could help me with this matter I would be eternally grateful. Anyway, thanks for your time and attention.
Muy buenas tardes y muchas gracias por su rapidez con este asunto. Intentaré darles toda la información que me solicitan por partes:
-Los 1600 euros reclamados son aquellos derivados de los depósitos realizados menos las retiradas. Esto es una estimación ya que, lamentablemente, no dispongo de la cifra exacta. Esa cantidad tendría que facilitarla "Wazamba", pero no he recibido respuesta por su parte.
-Entiendo que ustedes tienen una limitación respecto a las regulaciones y políticas de licencias y es por eso que les agradezco aún más que hayan aceptado esta reclamación. Lo que les solicito es que me ayuden a ponerme en contacto con "Wazamba", ya que durante meses no han respondido a mis correos.
-En cuanto al las otras reclamaciones en casinos propiedad de SMES (Solutions for Management and Employment Support N.V.) como "Rolling Slots" y "Oxi Casino", ya han podido ver que aceptaron la devolución de mis depósitos por los mismos motivos que expongo en esta reclamación.
-En cuanto a mis últimas comunicaciones con "Wazamba", la única respuesta que he recibido era una generada automáticamente en su sistema:
Your request (10321332) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email.
La última vez que recibí un mensaje como este fue el 31 de agosto de 2023 y siguen sin darme respuesta. Viendo que a través de support@wazamba.com y vip@wazamba.com era imposible contactar con ellos, lo intenté a través del "chat en vivo" de su página web. Este servicio tiene bastantes limitaciones y no les permitía acceder al estado de mi reclamación. Solo se limitaban a decir que esperara. Esto es una copia de una de las conversaciones con dicho chat con fecha 15 de septiembre de 2023 (tengo las transcripciones si lo necesitan):
Cenk
Thank you for waiting
Cenk
The relevant team stated that the case is still under review therefore we need to wait for an update.
Felipe
Pero han pasado dos meses
Felipe
Y ni siquiera han contestado a mis últimos mensajes
Cenk
I know but since the case still under review we need to wait
Felipe
No puedo creer que esté asunto se dilate tanto
Felipe
Cuánto tiempo? Tres meses más? Seis? Un año?
Felipe
En cualquier caso, le agradezco enormemente que haya hablado con el departamento correspondiente
Felipe
Es el primero que me ayuda con este asunto
Cenk
As we are not part of the relevant team I do not know the exact time about the response.
Cenk
Unfortunately there is nothing to do at this moment. We are still waiting for an update from the relevant department.
Como ven, este tipo de contacto no facilita ningún tipo de información. Si ustedes pudieran ayudarme con este asunto estaría eternamente agradecido. De todos modos, gracias por su tiempo y atención.
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