Wazamba Casino - Povlačenje igrača je odloženo.

Hi I submitted a withdrawal request on Monday 3 October to my Revolut card, the card I used to deposit. I submitted my verification documents and have an email confirming that my account was verified. After the 72 hour processing time Wazamba came back and told me my withdrawal was cancelled as it was reject by my card provider. I have been in contact with Revolut and they have confirmed that no such payment was present to them or rejected by them. I have this in writing. I have since requested the withdrawal to me made to my bank account as advised by Wazamba Finance department but have been told it will take another 72 hours to process. I fell this is a ploy by Wazamba to delay paying my money in the hope that I cancel withdrawal and lose the money. I have no trust that the payment will be made since they lied about the payment being rejected by my card provider. Can you please help me get my withdrawal

Hello anig1081,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

I was verified 05 October. I played with no bonus so the winnings are a result of winners accumulated from deposits I made. I have been in touch with the casino to ascertain if I am required to wait 72 hour processing time again as they cancelled my withdrawal and they have avoided answering the question on 3 separate occasions saying that my withdrawal is processing and advising no more. I also want to query how they can cancel my withdrawal after 72 hours and blame it on the card provider when the card provider has confirmed in writing that no such attempted deposit was made to my card. Surely this is not ethical or good business practice.

Thanks

Hello anig1081,

As the recommended time frame for such withdrawal is 2 weeks, I can only advise to be patient. If there was really an issue with their payment provider, just request for a new withdrawal and give it a little time. Please also keep us updated if there will be any update regarding the case. If there won't be any until the end of this week, we will try to intervene.

Hi Nick

Thats fine thanks for your help. You can close the case.

The complaint will be now closed based on the player's request.