(Nastavak...)
Evo mog odgovora na njihovo konzervirano pismo odbijanja:
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Doug O
11. februar 2024. u 07:21
do Iabbi
Podrška,
Ovo je kao moj peti pokušaj da odgovorim na prokletu uvredu e-pošte. Unapred se izvinjavam, ali ovde sam dvostruko kažnjen, za nešto što nije moje.
Ljubazno ste pokušali da ispravite ovo što sam ograničio pristup jednom nalogu koji je moj i uputio me da pristupim tom drugom nalogu. Da biste to uradili, prvo ćete morati da mi date sledeće informacije: a) adresu e-pošte za taj nalog i. lozinku za taj nalog e-pošte, jer ako se prijavljujem na Iabbi nalog, verovatno ću moraju proveriti. b) verovatno će biti potreban i broj ćelije za račun. c). osoba za iabbi acct. Očigledno, ako očekujete da ga koristim, onda ćete morati da mi bacite kost ovde i da mi date lozinku. Ali dok sve to radite, da li je dobra praksa da date poverljive informacije ljudima kojima taj nalog ne pripada?
Jedna je stvar biti optužen za varanje i kršenje vaših pravila, ali je sasvim druga zver kada možete da vidite proces na delu, kako on izvlači ljude iz njihovih dobitaka i nastavlja proces.
Ono o čemu govorim je sledeće: optužujete me da varam tako što imam dva naloga. onesposobiš onaj za koji znaš da je moj i kažeš mi da koristim onaj 'drugi'. Ali to je sasvim nemoguće, pošto to nije moj nalog. Sada, mislim u sebi, ako želim da igram u Iabbi-u, onda moram da napravim drugi nalog. Da, i ubrzo kasnije osvajam nešto novca i pokušavam da izvučem novac, da bih ponovo rekao da sam prekršio vaše uslove, ali da sam primoran na njih, ne po sopstvenom izboru, već po vašem nalogu.
Pošto nemam način da pristupim tom drugom nalogu koji ste spomenuli, pošto nije moj, osim ako ne možete ponovo aktivirati moj nalog i ispuniti isplatu za iznos koji je bio na tom nalogu, ostvarićete ono što izgleda da ste radeći prema i odgurnuo me kao pokrovitelja i kupca.
Čekam vaš odgovor...
Doug Ovens
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Posle nedelju dana čekanja na neku vrstu odgovora putem e-pošte, jer niko nije odgovarao na zahteve za ćaskanje (nemam evidenciju tih, izvini. Zaista nisam mislio da postoji način da se krene, osim slanja e-pošte njih sam), i potpuno iscrpljen zbog toga, poslao sam im ovo, u nadi da ću bar naterati nekoga da mi odgovori nečim, bilo šta:
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Doug O
18. februar 2024. u 17:33
do Iabbi
Podrška,
stvarno ne razumem šta se ovde dešava. Ne mogu da se prijavim na svoj nalog i ne mogu da zatražim novac koji sam osvojio.
A najgore je što ne mogu da dobijem odgovor od bilo koga o ovome. Vaš casi Nj je preporučen, ali se bojim da je ovo bilo dragoceno iskustvo učenja.
Pošto ste me već isključili iz mog naloga, molim vas zatvorite ili izbrišite oba dotična naloga. Pošto tvrdite da pripadaju meni, onda ih uklonite. Dostavite mi potvrdu da je ovaj zahtev ispunjen.
Hvala vam.
URADITE****
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I još uvek ništa od njih u vezi sa ovim. I dalje redovno dobijam njihove promotivne e-poruke na moj nalog. Ali ne mogu da se prijavim na svoj nalog, jer su oni 'ograničeni', a ja nemam akreditive za drugi nalog.
Bio sam žrtva krađe identiteta početkom 2021. Zbog toga nisam mogao da tražim nezaposlenost kada sam dobio otkaz zbog uzroka povezanih sa COVID-19 (neko je već koristio moj identitet da traži beneficije, a imam desetak pogodaka na moj kreditni izveštaj koji nisu moji i ja sam u procesu borbe, tako da me ovo zaista ni najmanje ne iznenađuje, da budem iskren.
Drugi kazino iz kojeg sam primio pismo i pobrkao ga sa Iabbijem, bio je iz Cool Cat kazina. Izuzev pominjanja navodnog drugog naloga koji pripada meni, čini se da su pisma identična, zbog čega sam ga nazvao konzerviranim pismom poricanja. Moglo je doći sa platforme koju koriste, ili može biti da njima upravlja ista kompanija, ali to više nije bitno.
Zaista cenim što ste pogledali ovo, kao i drugu žalbu koju sam poslao u vezi sa EuroBets-om.
Mnogo hvala,
URADITE****
(Continued...)
Here was my response to their canned denial letter:
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Doug O <d*****.com>
Feb 11, 2024, 7:21 AM
to Yabby
Support,
This is like my fifth attempt at responding to the damned insult of an email. I apologize in advance, but I am being doubly punished here, for something that is not my doing.
You have graciously tried to remedy this my restricting access to the one account that is mine, and instructing me to access that other account. In order to do so, you will first have to give me the following information: a) the email address for that account.and.the password for that email account, because if I'm logging in to the Yabby acct, I will likely have to verify. b) the cell number for the acct is likely going to be needed as well. c). the pwd for the yabby acct. Obviously, if you expect me to use it then you'll have to throw me a bone here and give me the password. But while you're doing all of that, is it good practice to give out confidential information to people who the acct doesn't belong to?
It's one thing to be accused of cheating and breaking your rules, but it's entirely a different beast when you can see the process in action, how it screws people out of their winnings and continues the process.
What I'm talking about is this: you accuse me of cheating by having two accounts. you disable the one that you know is mine, and tell me to use the 'other' one. But that's quite impossible, since it's not my account. Now, I think to myself, if I want to play at Yabby, then I have to create another account. I do, and a short.time later I win some money and attempt cash out, only to be told again that I have violated your terms, but am being forced into them, not by my own choosing, but at your direction.
Since I have no way to access that other account you've mentioned, since it's not mine, unless you can reinstate my account, and honor the payout for the amount that was in that account, you will have achieved what you appear to have been working towards and pushed me away as a patron and customer.
I await your response...
Doug Owens
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After a week of waiting from some sort of response by email, because no one was responding to chat requests (I don't have the logs of those, sorry. I really didn't think there was an avenue to take, other than emailing them myself), and in utter exhaustion over the matter, I sent them this, in hopes of at least getting someone there to respond to me with something, anything at all:
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Doug O <dc*****@gmail.com>
Feb 18, 2024, 5:33 PM
to Yabby
Support,
i really dont understand what is happening here. I cannot login to my account, and cannot claim the money i won.
And the worse part is i cant get a response from anyone about this. Your casi NJ o came recommended but i fear this has been a valuable learning experience.
Since youve already locked me out of my acct, please go ahead and close or delete both of the accts in question. Since you claim them to belong to me, then remove them. Please provide me with confirmation that this request has been completed.
Thank you.
D****O****
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And, still nothing from them regarding this. I still continue to get their promotional emails on the regular, to my account. But I can't login to my account, because they have it 'restricted' and I don't have the credentials to the other account.
I was the victim of identity theft in early 2021. Because of that, I was unable to claim unemployment when laid off work due to COVID-19 related causes (someone had already used my identity to claim benefits, and I have about a dozen hits to my credit report that aren't mine and I'm in the process of fighting, so this really doesn't surprise me in the slightest, to be honest.
The other casino that I received a letter from, and confused it with Yabby, was from Cool Cat Casino. With the exception of mentioning the supposed other account belonging to me, the letters appear to be identical, which is why I called it a canned denial letter. It could have come from the platform they use, or it could be that they are operated by the same company, but that doesn't really matter anymore.
I do appreciate you guys looking into this, and into the other complaint I sent in about EuroBets.
Many Thanks,
D**** O****
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