Dragi kilasargent,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Možete li, molim vas, da nam kažete da li se na vašem kazino računu čuvaju sredstva?
- Da li imate bilo kakav dokaz da ste zaista imali račun u ovom kazinu (e-mail sa potvrdom, potvrde o uplati koje pokazuju sredstva prebačena u ovaj kazino, itd.)?
Pored toga, ako postoji bilo kakva druga relevantna komunikacija između vas i kazina, molimo vas da je prosledite na kristina.s@casino.guru . Alternativno, možete ga objaviti ovde.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear kylasargent,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if any funds are being held in your casino account?
- Do you have any proof that you indeed had an account at this casino (confirmation email, deposit receipts showing funds transferred to this casino, etc.)?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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