Zdravo
Igrao sam u ovom kazinu pre mnogo meseci.
Verifikacija je bila veoma spora, nikada ranije nisam doživeo tako nešto.
Ali na kraju sam bio verifikovan.
Zatim, nakon što su mi rekli da sam potpuno verifikovan da su izvršili povlačenje na moj bankovni račun bez prethodnog pitanja, povukao sam koristeći e-novčanik.
Poslali su mi 9. marta mejl sa potvrdom da ću imati novac na računu u roku od 3-7 radnih dana.
Nikada nisam dobio novac na svoj račun.
Nekoliko puta sam razgovarao sa živom podrškom i pitao zašto novac nije došao kod mene, a oni su rekli da će saznati zašto.
16. aprila su odgovorili na ovo: Zdravo Svara,
Korisničko ime: ****
Nadam se da će vas ova poruka dobro naći. Hvala vam što ste igrali sa 7 Sultans Casino.
Želeo sam da vas obavestim da smo eskalirali vaš upit za povlačenje procesoru i da čekamo povratne informacije. Trenutno se uplata i dalje prikazuje kao uspešna na sajtu prodavca.
Posle ovoga, odgovorio sam da me obavestite kada budete saznali više.
Onda nisam ništa čuo od njih do 28. aprila, pa sam im opet pisao i pitao zašto ništa nisu odgovorili, pa im napisao ovo:
Zdravo SVARA
Korisničko ime: ****
Nadam se da si dobro! Hvala vam što ste igrali sa 7 Sultans Casino-a i što ste nas kontaktirali putem e-pošte.
Imajte na umu da smo ponovo eskalirali vaš nalog našem odeljenju za plaćanja.
Kada dobijemo povratne informacije, obavestićemo vas što je pre moguće.
Ne znam da li verujem bilo čemu što sada kažu, jer prave probleme i nemogućnost od prošlog oktobra.
Sa njima je veoma teško izaći na kraj jer imaju nekoliko različitih odeljenja i predstavljaju samo živu podršku sa kojom se može komunicirati i još uvek moraju da prođu kroz druga odeljenja.
Sada se nadam da mi možete pomoći da ovo konačno popravim.
(Ovo je prevedeno sa google translate, izvinite ako nešto ne razumete)
Takođe iz nekog razloga moje ime na ovoj žalbi kaže svaramo90 i ne mogu da ga promenim, moje ime je Svara.
Hello
I played at this casino many months ago.
The verification was very slow, I've never experienced anything like that before.
But I was verified in the end.
Then after they said I was fully verified they made a withdrawal to my bank account without asking me first, I had withdrawn using an e-wallet.
They sent me a confirmation email on March 9th that I will have my money in the account within 3-7 working days.
I never got the money to my account.
I talked to live support several times and asked why the money didn't come to me, and they said they will find out why.
On 16th April they replied this: Hi Swara,
Username: ****
I hope this message finds you well. Thank you for playing with 7 Sultans Casino.
I wanted to inform you that we have escalated your withdrawal query to the processor and are awaiting feedback. Currently, the payment is still showing as successful on the Merchant site.
After this, I replied update me when you know more.
Then I didn't hear anything from them until April 28th, then I wrote to them again and asked why they hadn't answered anything, then wrote them this:
Hi SWARA
Username: ****
I hope you are well! Thank you for playing with 7 Sultans Casino and contacting us via email.
Please be advised that we have escalated your account to our Payment department again.
Once we receive feedback, we will keep you updated as soon as possible.
I don't know if I believe anything they say now, because they have been causing problems and being impossible since last October.
They are very difficult to deal with because they have several different departments and are only live support that can be communicated with and they still have to go through other departments.
So now I'm hoping you guys can help me finally get this fixed.
(This is translated with google translate, sorry if there is something you don't understand)
Also for some reason my name on this complaint says swaramo90 and I can not change it, my first name is Swara.
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