dragi altrine,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Betador kazinom.
Naš stav da dozvoljavamo igračima iz zemalja sa ograničenjem da deponuju i igraju je objašnjen u našem Kodeksu poštenog kockanja ovde: https: //casino.guru/fair-gambling-codek-for-casinos#restricted-countries
„Nije prihvatljivo dozvoliti igračima da se kockaju ako kazino zna da su iz ograničene zemlje i ako kazino planira da se poziva na pravilo o ograničenim zemljama kad god igrač zatraži prvo povlačenje. Ovo je potpuno protiv pravila fer pleja. , pošto kazino svesno dopušta igraču da se kladi bez šanse da zaista osvoji nešto zauzvrat."
Proverio sam veb lokaciju kazina i ne postoji opcija za unos zemlje prilikom kreiranja kazino naloga ili popunjavanja kazino profila.
Ograničene zemlje se isključivo pominju u uslovima i odredbama:
„3.5 Ne nameravamo da bilo ko koristi onlajn kazino/sportsku kladionicu i/ili veb lokaciju gde je takva upotreba nezakonita. Dostupnost onlajn kazina/sportske kladionice i/ili veb stranice ne predstavlja našu ponudu ili poziv za korišćenje onlajn kazino/sportska kladionica na bilo kom mestu gde je takva upotreba nezakonita. Ne nudimo naše usluge stanovnicima iz sledećih zemalja ili teritorije: SAD, KANADA , HONG KONG, JAPAN, SAR, FILIPINI, NORVEŠKA, IRSKA, BRAZIL, MAĐARSKA , HOLANDIJA, ARMENIJA, KAZAHSTAN i ŠPANIJA".
Kada ste poslednji put bili u kontaktu sa podrškom za kazino i kada je vaš nalog blokiran?
Ako ste sačuvali bilo kakvu prepisku sa kazinom, molimo vas da je prosledite na moju e-poštu na tomas@casino.guru
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear altrine,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betador Casino.
Our position on allowing players from restricted countries to deposit and play is explained in our Fair Gambling Codex here: https://casino.guru/fair-gambling-codex-for-casinos#restricted-countries
"It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return."
I checked the casino website and there is no option to enter the country when creating a casino account or filling out the casino profile.
The restricted countries are purely mentioned in the terms and conditions:
"3.5 We do not intend for anyone to use the Online Casino/Sportsbook and/or the Website where such use is illegal. The availability of the Online Casino/Sportsbook and/or the Website does not constitute an offer or invitation by us to use the Online Casino/Sportsbook in any place in which such use is illegal. We don’t offer our services to residents from following country or territory: U.S.A., CANADA, HONG KONG, JAPAN, S.A.R., PHILIPPINES, NORWAY, IRELAND, BRAZIL, HUNGARY, NETHERLANDS, ARMENIA, KAZAKHSTAN and SPAIN."
When was the last time you were in contact with casino support and when was your account blocked?
If you have saved any correspondence with the casino please forward it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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