Hvala na objašnjenju.
Mislim da se transfer 290 odnosi na konfiskaciju novca na osnovu opisa događaja.
Imajte na umu da su pravila koja ste navodno prekršili posebno vezana za vašu aktivnost sportskog klađenja, možda nećemo intervenisati u ovoj situaciji. Pošto nemamo dovoljno uvida u ovu oblast onlajn kockanja, ne bismo mogli da protumačimo opravdanost kazina i pravedno procenimo ovaj slučaj. Ne mislimo da je vaša žalba neopravdana, samo nismo mogli da procenimo problem kako treba. Hteli bismo da pomognemo, ali nam je ovaj put nemoguće.
Nažalost, nakon prikupljanja svih potrebnih informacija, prinuđeni smo da odbijemo ovu žalbu. Žao nam je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molim vas, ne ustručavajte se da nas kontaktirate u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom i mi ćemo se potruditi da vam pomognemo.
Izvinjavam se što nisam u mogućnosti da pomognem i zbog razočaravajućih rezultata vaše žalbe. Proslediću nekoliko resursa na vašu registrovanu adresu e-pošte koji bi vam mogli pomoći da podnesete žalbe u vezi sa sportskim klađenjem.
Tomas
Casino.Guru
Thanks for the explanation.
I believe the 290 transfer refers to money confiscation based on the description of events.
Please note since the rules you supposedly breached are specifically related to your sports-betting activity we might not intervene in this situation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's justification and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
I apologize for not being able to help and for the disappointing result of your complaint. I'll forward several resources to your registered email that might help you pursue sports-betting-related complaints.
Tomas
Casino.Guru
Automatski prevedeno: