Igrač iz Perua je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Peru requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Perua je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Njihov novac još nije primljen. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Dobro jutro, već sam dao 2 žalbe i one se ne pojavljuju u vezi sa ovim, drugo, blokirao sam proces povlačenja, uputio sam nekoliko zahteva betmasteru da omogući opciju i naterali su me da čekam više od 30 sati na odgovor u što ukazuje da ukazuje na moja dokumenta iako sam već overio svojim ličnim dokumentom, tražeći od mene izvod iz banke i ličnu kartu i fotografiju, svi ovi podaci su dati i čekam potvrdu ali želim da oni budu posrednik u tome
Good morning, I have already made 2 complaints and they do not appear regarding this, secondly I have blocked the withdrawal process, I have made several requests to betmaster to enable the option and they have made me wait more than 30 hours for a response in which it indicates to indicate my documents although I had already verified with my identity document, asking me for my bank statement and ID and photo, all these data were given and I wait for confirmation but I want them to be an intermediary of it
Buenas eh realizado ya 2 quejas y no aparecen con respecto esto, segundo el proceso de retiro lo tengo bloqueado, eh realizado varias solicitudes al betmaster para que me habilite la opción y me han hecho esperar mas de 30 horas para una respuesta en la cual indica que indique mis documentos aunque ya habia comprobado con mi documento de identidad, pidiendome mi extracto bancario y dni y foto , todos estos datos se dieron y espero la confirmación pero quiero que sean intermediario de ello
Dear capijose,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Ne dozvoljava mi da se povučem, tražio sam povlačenje od 17.04.2023 i već sam izvršio kic i traže od mene izvod iz banke i fotografije, dao sam ove podatke i moja opcija povlačenja je i dalje blokirana. Pored ovoga, preduzima radnje da se ne kaže lažno jer sam do sada, sa pobedničkim nizom u košarci, blokiran 2 puta isto tako i u teniskom polju, nadam se pravdi i da moj penzionisanje može da se obavi normalno, ne preporučujem ovu kladionicu, jedino što su mi trenutno rekli je da će mi trebati 5 dana da proverim moje podatke i još 5 dana da izvršim depozit ako sve prođe kako treba
It does not let me withdraw, I have been requesting a withdrawal since 04/17/2023 and I already performed the kyc and they are asking me for a bank statement and photos, I have provided this information and my withdrawal option is still blocked. In addition to this, it has been taking actions for not to say it fraudulent since up to now, having a winning streak in basketball, I have been blocked 2 times the same and likewise in the field of tennis, I hope justice and that my retirement can be carried out normally, I do not recommend this bookmaker, the only thing What they currently told me is that it will take 5 days to verify my data and another 5 days to make the deposit if everything goes well
No me deja retirar, llevo solicitando un retiro desde el dia 17/04/2023 ya realice el kyc y me estan pidiendo exctracto bancario y fotos, estos datos los eh brindado y mi opción de retiro sigue bloqueada adicional a ello lleva realizando acciones por no decirlo fraudulentas ya que hasta el momento llevando una racha de victorias en basket me a bloqueado 2 veces lo mismo y asi mismo en el ambito de tenis, espero justicia y que mi retiro se pueda realizaar con normalidad no recomiendo esta casa de apuestas, lo unico que me dijeron a la actualidad es que demoraran 5 dias en verificar mis datos y otros 5 dias en realizar el deposito si todo sale bien
Ažurirajući žalbu, do danas još ne dobijam odgovore i povrh toga su blokirali sve sportsko klađenje, ni esport ni normalan sport, stalno govore da čekam ja ne tražim ništa od drugog sveta zahtevam da mi pravo na povlačenje moje opklade se poštuje , sada iznos koji želim da povučem je 8000 pen
Updating the complaint, to this day I still do not get answers and on top of that they have blocked all sports betting, neither esports nor normal sports, they keep saying that wait I do not demand anything out of the other world I demand that my right to withdraw my bet be respected , now the amount I want to withdraw is 8000 pen
Actualizando la queja, al dia de hoy sigo sin obtener respuestas y encima me han bloqueado todas las apuestas deporitivas ni esport ni deportes normales, siguen diciendo que espere no exijo nada fuera del otro mundo exijo que se me respete el derecho de poder retirar mi apuesta, ahora el monto que quiero retirar es de 8000 pen
Hvala vam na odgovoru, capijose. Imajte na umu da vaše žalbe nisu objavljene jer su se odnosile na probleme sportskog klađenja koje mi ne rešavamo. Siguran sam da ste dobili obaveštenja o tome.
Ipak, da li sam dobro razumeo da se ova žalba odnosi na odloženo plaćanje uzrokovano nepotpunom verifikacijom?
Thank you for your reply, capijose. Please note that your complaints were not published because they were related to sports betting issues which we do not solve. I am sure you received notifications about it.
Nonetheless, do I understand correctly that this complaint is about a delayed payment caused by incomplete verification?
Dear capijose,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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