Zdravo Nik, i hvala ti na odgovoru.
Dakle, prvi put su zatražili verifikacioni dokument (ličnu kartu/pasoš) 7. oktobra 2023. godine.
Otpremio sam ga, a oni su kasnije poslali drugu e-poštu da žele „Sliku sebe kako držite prethodno datu ličnu kartu pored svog lica sa svim vašim ličnim podacima jasno vidljivim i list papira sa sledećim ciframa u drugoj ruci: 7584 " - koji sam takođe postavio.
U međuvremenu su u ćaskanju tražili i drugi ID, koji sam i ja postavio.
Posle nekog vremena zatražio sam video selfi 27. decembra 2023. Bio sam prilično bolestan u to vreme i propustio sam njihov mejl. Međutim, kasnije u martu sam ih ponovo zamolio da preciziraju koja su mi još dokumenta potrebna, a oni su ponovo tražili video. Nisam bio u mogućnosti da ga otpremim na njihovu veb lokaciju pa sam ga poslao e-poštom 30. marta 2024.
- Ne mogu tačno da kažem koji dokumenti su odobreni ili ne, jer svaki put kada sam nešto davao, kazino je tražio nove stvari.
konačno sam dobio imejl 3. aprila 2024: „Vaš nalog je blokiran radi interne revizije.
Interna revizija vašeg naloga će trajati do 12 meseci. Dobićete rezultat putem e-pošte registrovane na našoj veb stranici."
Od tada mi nisu odgovarali na mejlove
Hello Nick, and thank you for your respond.
So the first time they requested the verification document (ID/passport) was on October 7, 2023.
I uploaded it, and they send a different email later that they want "Photo of yourself holding a previously provided identity card next to your face with all your personal details clearly visible and a sheet of paper with the following digits in another hand: 7584" - which I also uploaded.
In a meantime, they also requested in chat a different ID, which I also uploaded.
After some time the requested a Video selfie on december 27. 2023. I was quite sick at that time and missed their email. However I asked them again later in March, to specify what else documents do I need, and they requested Video again. I was not able to upload it on their website so I sent it by email on March 30, 2024.
- I can not tell exactly which documents were approved or not, because each time I was providing something, the casino requested new things.
finally I received an email on April 3, 2024: "Your account has been blocked for internal audits.
The internal audit of your account will take up to 12 months. You will be provided with a result via your email registered on our website."
Since than, they did not replying to my emails
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