Da li ste primili bilo kakvu e-poštu od kazina nakon što je vaš dobitak zaplenjen i vaš nalog zatvoren?
Da. Ali sve što su rekli je generalno da sam prekršio njihove Uslove korišćenja usluge. Kada pitam za konkretno šta misle da sam pogrešio i za dokaz, ne daju mi ništa.
Da li ste dobili neko objašnjenje koja pravila ste navodno prekršili?
Ne.
Možete li da navedete koje vrste igrica ste igrali?
Uglavnom blackjack i neki slotovi. Rekao bih da je otprilike 80% dobitaka došlo iz BitStarz-ove igre: „BitStarz Blackjack".
Kada ste poslednji put komunicirali sa korisničkom podrškom i o čemu se radilo?
Pre 2 dana, tražim ažuriranje i tražim mojih 2,29 bitkoina i mojih 2.000 evra. Rekli su ne i moj račun je zatvoren.
Takođe nisam igrao ni pod kakvim bonusom i ovo je moj jedini nalog.
Have you received any email from the casino after your winnings were confiscated and your account was closed?
Yes. But all they said is generically that I breached their Terms of Service. When I ask for specificity of what they think I did wrong and for proof, they give me nothing.
Have you received any explanation as to which rules you allegedly broke?
No.
Could you please specify what types of games did you play?
Mostly blackjack and some slots. I'd say roughly 80% of the winnings came from BitStarz's own game: "BitStarz Blackjack."
When was the last time you communicated with customer support and what was it about?
2 days ago, asking for an update and asking for my 2.29 Bitcoin and my €2,000. They said no and my account is closed.
Also I wasn't playing under any sort of bonus and this is my only account.
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