Igrač iz Masačusetsa na povlačenje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Massachusetts has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Masačusetsa na povlačenje čeka manje od dve nedelje. Nažalost, njihova isplata još nije primljena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Nema politike čekanja, oni imaju trenutne isplate i imaju trenutne obrađene kripto isplate, imao sam depozit od 50$ koji nije ni počeo da se obrađuje, ostao je netaknut na čekanju, poslao sam e-poštu osoblju za podršku nije čuo ni reč. .tako da prođe 3 sata i ja otkazujem povlačenje nakon što se niko ne javi. Nastavljam da igram blek džek i tu je softver dao 21 na 17/24 ruke koje sam odigrao i svaki put kada sam podigao svoju opkladu na 5 dolara po ruci se magično bavio 21 da bi dobio ruku i to se desilo 10 različitih puta ..tako da su odbili da prihvate isplatu da bih igrao dovoljno dugo da njihov softver počne da manipuliše ishodima ruku ..imam snimke ekrana njihovih softver koji se sam bavi 21 na 17 od 24 ruke i imam snimke ekrana njihovog softvera koji se sam bavi 21 na mojih poslednjih 5 uzastopnih ruku kada sam podigao opkladu na 5 dolara po ruci koju je sam delio 21 svaki put. Imajte na umu da bih bio srećan da sam dobio dve kartice sa licem jednom u periodu od 25 minuta. Sva ova mala pokretanja pronalaze načine da manipulišu kodiranjem interfejsa koji programira softver, rtp% je tako smešno nezakonit, ali bez obzira na to nije važno da znaju da im treba više od sat vremena i ostavljaju povlačenje na čekanju i ne kontaktiraju vlasnika računa da ih obavesti o razlogu zaustavljanja ili da mi ne odgovori na pitanje zašto moje povlačenje nije zaključana transakcija za moj litecoin novčanik satima kasnije kada to obično traje 5 minuta, znaju da je ovakva sranja potpuno nezakonita i znaju da moraju da isplate u ovakvim situacijama zato što nisu izvršili isplatu za mene u roku od nekoliko sati nakon što sam to zatražio, znaju da je to potpuno nezakonito i ako ih smatrate odgovornim, platiće mi novac koji mi duguju..ja mogu poslati vam sve snimke ekrana koji su vam potrebni
There is no waiting policy they have instant payouts and they have instant processed crypto payouts , I had a 50$ deposit that didn’t even start being processed it stayed untouched in pending , I emailed the support staff didn’t hear back a word ..so 3 hours goes by and I cancel the withdrawal after not hearing back from anyone I continue to play black jack and there software dealt itself 21 on 17/24 hands I played and every single time I raised my wager to 5 dollars a hand it dealt itself 21 magically to win the hand and this happened 10 different times ..so what they did was refuse to accept a payout so I would play long enough to where their software could start manipulating outcomes of hands ..I have screen shots of their software dealing itself 21 on 17 out 24 hands and I have screen shots of their software dealing itself 21 on my last 5 straight hands when I raised the wager to 5 dollars a hand it dealt itself 21 every single time . Keep in mind I would have been lucky to have gotten two face cards once in a 25 minute span. All these little starts ups are finding ways to manipulate the coding of the interface that programs the software , the rtp% is so laughably illegally but regardless it doesn’t matter they know taking an over an hour and leaving a withdrawal pending and not contacting the accout holder to notify them of the reason of the hold up or not responding to me askifng why isn’t my withdrawal been transaction locked for my litecoin wallet hours later when it usually takes 5 minutes , they know doing shit like this is completely illegal and they know they have to payout in situations like this because of not making the withdrawal processed for me within hours of me requesting it they know it’s completely illegal and if you guys hold them accountable they will pay me the money they owe me ..I can send you guys whatever screen shots you need
Dear Vanillagorilla22,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear Vanillagorilla22,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.