Registrovao sam se u ovom kazinu, napravio depozit i dobio dobitak na slotovima. Osvojio sam 1873 EUR i zatražio povlačenje!
Kazino je zatražio KIC dokumente i ja sam učitao svoju ličnu kartu i račun za komunalne usluge. Naveli su da račun za komunalije neće za njih jer ne postoji poštanski broj (međutim u Čileu komunalna preduzeća obično ne pišu poštanski broj) - Otpremio sam Skrill nalog, koji je na moje ime, međutim kazino je tvrdio da postoji drugačiji broj telefona na mom skrill nalogu nego u kazinu. Međutim, e-pošta, lični podaci itd. su isti.
Zatražili su 3 overena dokumenta, što će mi biti teško da dobijem, jer treba da potrošim ceo dan i priličnu sumu novca da pripremim takve dokumente, pa sam im napisao mejl i zatražio pojašnjenje. Nisu mi odgovorili 11 dana, a danas su mi napisali sledeće:
U skladu sa našim Uslovima i odredbama, imamo pravo da od vas zatražimo dodatne informacije i/ili dokumente kako bismo potvrdili vaš identitet.
Pored toga, spomenuli smo vam sledeće:
„5.6 Sve vaše dokumente prema gore navedenoj listi morate nam dostaviti u roku od 7 (sedam) dana nakon otvaranja vašeg naloga ili ako vam to zatraži podrška – u roku od 7 (sedam) dana nakon datuma odgovarajućeg zahteva. pregledajte Vaše dokumente u roku od 7 (sedam) dana nakon prijema odgovarajućih dokumenata. U slučaju da ne obezbedite neophodan(e) dokument(e) na vreme, možemo suspendovati korišćenje Vašeg naloga ili odbiti Vaš zahtev za povlačenje ( kako je primenljivo)".
U skladu sa gore navedenim, suspendovaćemo vaš nalog i odbiti vaše traženo povlačenje zbog činjenice da smo tražili od vas da nam dostavite dodatna dokumenta, a vi nam ih niste dali poslednjih 11 dana.
Ovaj kazino se ponaša kao prevara, jer sam dao sva potrebna dokumenta, ali su tražili više, to nema smisla.
I registered in this casino, made a deposit and got a winning on the slots. I won 1873 EUR and claimed the withdrawal!
The casino Requested KYC documents and I uploaded my ID and Utility bill. They stated that the utility bill will not for them because there is no ZIP code (however in Chile, usually utility companies do not write the zipcode) - I Uploaded the Skrill account, which is on my name, however casino argued that there is a different phone number on my skrill account than in the casino. However the email, personal data etc is the same.
They requested 3 notarized documents, which will be hard for me to obtain, as I need to spend the whole day and a good amount of money to prepare such documents, so I wrote them an email and requested for the clarificaiton. They did not replied for 11 days, and today the wrote me the following:
According to our Terms and Conditions we have the right to ask you for additional information and/or documents to verify your identity.
Furthermore we mentioned to you the bellow:
"5.6 All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable)".
According to the above, we will suspend your account and decline your withdrawal requested due to the fact that we asked you to provide us with additional documents and you did not provide them to us the last 11 days.
This casino is acting as a scam, because I provided all the necessary documents, but they requested more, that doesnt make any sense.
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