Igrač iz Indije je blokiran bez daljeg objašnjenja.
Napravio sam dva depozita ako su 1010 i 715. Igrao sam i na sreću pobedio. Njihov iznos je iznosio oko 7000 INR. Prilikom povlačenja rekli su da moram da uradim kic. Prilikom postavljanja svih dokumenata rekli su da ih ponovo postavite. Ovo je bilo frustrirajuće, ali sam ga ponovo postavio. I ovoga puta su rekli da morate ponovo da ga otpremite. Shvatio sam da ne žele da plate novac, zato mi troše vreme. Juče sam pokušao da se prijavim, ali sam video da su mi onemogućili nalog.
Ovaj kazino je apsolutna prevara jer ne plaća povlačenje.
Bez navođenja bilo kakvog konkretnog razloga, jednostavno su mi onemogućili nalog. Ljubazno pomozite
I made two Deposits if 1010 and 715. I played and luckily I won . They amount went to approx 7000INR. On making a withdrawal they said I have to do kyc. On uploading all the documents they said upload it again . Thisbwas frustrating still I uploaded it again. Again this time they said you have to upload it again. I understood that they don't want to pay the money thats the reason they are wasting my time. Yesterday I tried to login but saw they have disabled my account.
This casino is absolute fraud they don't pay the withdrawal.
Without giving any specific reason they simply disabled my account. Kindly help
Poštovani Harsheet99,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Da li ste ranije izvršili uspešna povlačenja? Da li sam dobro razumeo da niste dobili nikakvu potvrdu o uspešnoj verifikaciji?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear Harsheet99,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have not received any confirmation regarding successful verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Zdravo,
Povlačio sam nekoliko puta, ali oni to nikada nisu obrađivali. Svaki put kada bi dali neki izgovor. Učitao sam sve potrebne dokumente. Moj identifikacioni broj, dokaz o adresi, dokaz o plaćanju sve i sve i dalje nisu obradili moje povlačenje.
Nisam uzeo nikakav bonus.
Sada su mi onemogućili nalog bez ikakvog pojašnjenja. Pomozite mi da otključam nalog kako bih bar mogao da vratim svoj novac.
Hello,
I have placed a withdrawal several times but they never processed it .everytime they gave some or other excuse. I have uploaded all the required documents. My id, address proof, payment proof each and everything still they didn't processed my withdrawal.
I have not taken any bonus.
Now they have disabled my account without any clarification. Kindly help to unlock my account so atleast I can get my money back.
Zdravo Kristina,
Čekam da čujem od vas. Šta se sada može učiniti u ovom slučaju?
Kazino mi je poslao poštom da su pronašli prevaru na mom nalogu. Prema njima, postavio sam sigurne opklade kao što je klađenje na crveno/crno u isto vreme.
Moje pitanje je, ako sam to uradio, kako sam osvojio 7000 INR od mog depozita od 1710 INR.
Učitao sam sve tražene dokumente i nakon toga su se takođe izvinjavali da molim da ponovo učitate dokumente. Ovo jasno pokazuje da je kazino prevara i da nema kapacitet da isplati dobitke korisnika. Sada jednostavno prave prljave izgovore da ne isplate dobitke i samo vraćaju iznos depozita.
Zašto ću dobiti samo iznos depozita?
Igrao sam pošteno i zbog toga sam osvojio 7000 INR.
Molimo kontaktirajte kazino i zamolite ih da uplate pun novac.
Čekam tvoj odgvoor.
Hi Kristina,
I an waiting to hear from you. What Can be done in this case now?
The casino has mailed me that they have found fraud on my account. As per them I have placed safe bets like betting on red/black at the same time.
My question is, if I have done that how have I won 7000INR from my deposit of 1710INR.
I have uploaded all the required documents and after that also they were making excused that please upload the documents again. This clearly shows that the casino is a fraud and don't have the capacity to pay the winnings of the user. Now they are simply making dirty excuses of not to pay the winnings and only returning deposit amount.
Why am I going to receive only the deposit amount ?
I have played fairly and because of that I had won 7000INR .
Please contact the casino and ask them to pay the full money.
Waiting for your reply.
Hvala vam puno na odgovoru, Harsheet99. Pre nego što nastavite sa ovom žalbom, možete li da prosledite svu relevantnu komunikaciju između vas i kazina na KSKSKSKSKS0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, Harsheet99. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Hvala na odgovoru Kristina.
Priložio sam snimak ekrana njihove komunikacije. Ljubazno prođite kroz to.
Moje pitanje je, ako sam se kladio na sigurno i prekršio njihovu politiku protiv prevara kako sam osvojio 7000 INR od mog depozita od 1710 INR. To znači da je njihov nedostatak u njihovom softveru za borbu protiv prevara.
Sada jednostavno prave prljave izgovore da ne isplate dobitke i samo vraćaju iznos depozita.
Zašto ću dobiti samo iznos depozita?
Igrao sam pošteno i zbog toga sam osvojio 7000 INR. Molim vas pomozite Kristini.
Thanks for your reply Kristina.
I have attached the screenshot of their communications. Kindly go through it .
My question is, if I have done safe betting and breached their anti fraud policy how have I won 7000INR from my deposit of 1710INR. It means their is a flaw in their anti fraud software.
Now they are simply making dirty excuses of not to pay the winnings and only returning deposit amount.
Why am I going to receive only the deposit amount ?
I have played fairly and because of that I had won 7000INR . Please help Kristina.
Hvala vam puno Harsheet99 na saradnji. Sada ću preneti vašu žalbu kolegi Mateju ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem uskoro biti rešen na vaše zadovoljstvo.
Thank you very much Harsheet99 for your cooperation. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Hvala ti Kristina.
Ako ovaj kazino ne deblokira moj nalog, to znači da su prevare i gube sve dobitke.
Nadam se da će mi kazino dati moj dobitak.
Thank you Kristina.
If this casino doesn't unblocks my account that means they're fraud and they forfeit all the winnings.
Hope the casino gives me my winnings.
Zdravo Harsheet99.
Žao mi je što čujem za vaše nevolje.
U suštini, za kazina, nema razloga da se ograniči igranje ruleta sa niskim rizikom kada igrač igra bez bonusa.
Zamislite situaciju u kojoj pokrivate sve brojeve + nula. Ipak, svaki krug ćete gubiti 2,7% od vaše opklade.
Pokrivanje većeg dela stola je slično klađenju na jedan broj, samo suprotna situacija, ivica hausa je i dalje ista.
Želeo bih da pozovem predstavnika kazina u slučaj:
Poštovani predstavnici kazina, možete li nam objasniti šta se dogodilo u ovom slučaju?
Hello Harsheet99.
I am sorry to hear about your troubles.
Basically, for casinos, there is no reason to restrict low-risk roulette play when the player plays without a bonus.
Imagine a situation in which you cover all the numbers + zero. Still, you will be losing every round 2.7% from your bet.
Covering most of the table is similar to betting on a single number, just opposite situation, the house edge is still the same.
I would like to invite the casino representative into the case:
Dear casino representative, could you please explain to us what happened in this case?
Zdravo Matej,
Pre svega, kazino je zbunjen samim sobom.
Učitao sam sve potrebne dokumente za svaki dokument, ali su rekli da ga ponovo postavim bez razloga. Ponovo sam učitao. Ponovo su nakon toga otkazali moje povlačenje govoreći da ponovo učitam dokumente. Ponovo sam postavio.
Sada posle nekoliko dana blokirali su mi nalog bez razloga. Prvo su rekli da je to učinjeno iz bezbednosnih razloga. Nakon toga su rekli da ga je blokirala administracija.
Oni samo traže izgovore i ništa više. Kako je moguće zaraditi 7000 INR od 1715 INR.
Da li je moguće zaraditi igranjem sigurnih opklada?
Očigledno ću izgubiti 2,7% svake opklade.
Samo želim svoj novac 7000 INR nakon toga mogu zatvoriti moj račun, nemam problema. Ali želim svoj dobitak.
Hi Matej,
First of all the casino is confused with themselves.
I uploaded all the required documents each and every document, still they said to upload it again for no reason. I re uploaded . Again after that they were cancelling my withdrawal saying to te uploaad the documents again. I again uploaded.
Now after few days they blocked my account for no reason. Firstly they said it was done for security reasons . After that they said it was blocked by administration.
They are only making excuses and nothing else. How is it possible to make 7000INR from 1715INR.
Is it possible to make by playing safe bets?
Obviously I am going to loose 2.7% each bet.
I just want my money 7000INR after that they can close my account , I have no issues. But I want my winnings.
Dragi CasinoGuru timu i Harsheet99,
Već smo dva puta istražili ovaj slučaj i želeli bismo da malo rasvetlimo situaciju.
Naši stručnjaci za borbu protiv prevara su primetili da se igrač kladio na crveno+crno+0 u jednoj rundi, što je zabranjeno Politikom protiv prevara našeg kazina:
ODREDBE I USLOVI (https://goldenstar-casino.com/terms-and-conditions)
Politika protiv prevara
(str. 2.2) ''Igraču nije dozvoljeno da koristi bilo kakve strategije igranja bilo kakvih stonih igara, kao što su rulet, kartaške igre i druge. Kazino zadržava pravo da otkaže sve dobitke igrača koristeći takve strategije.''
(str. 2.4) „Kompanija ima strogu politiku borbe protiv prevara i koristi različite alate i tehnike za borbu protiv prevara. Ako je igrač osumnjičen za lažne radnje, uključujući, ali ne ograničavajući se na:
Rulet sa niskim rizikom gde igrač kladi jednake uloge za crno/crveno ili parno/neparno pokrivajući 25 ili više od 37 brojeva na stolu (Postavljanje opklada na crno/crveno pokriva samo 36 od 37 mogućih brojeva)."
Zbog toga je nalog igrača suspendovan i dobici su konfiskovani u skladu sa našom Politikom borbe protiv prevara, koja kaže sledeće:
(str. 2.1) Koristimo posebne tehnike za borbu protiv prevare kako bismo sprečili bilo koju vrstu finansijske prevare u Kazinu. Svaki pokušaj prevare rezultiraće momentalnom suspenzijom računa Kockara sa pravom konfiskacije svih sredstava u korist Sasina.
Na kraju smo obavestili igrača o našoj istrazi i preduzetim radnjama, i zatražili sve potrebne podatke i dokumente za povraćaj deponovanih sredstava (snimak ekrana e-pošte podeljen sa CasinoGuru timom putem e-pošte).
Nadamo se Vašem razmatranju navedenih detalja i pravičnosti u rešavanju ove žalbe što je pre moguće.
Slobodno nas kontaktirajte u slučaju bilo kakvih dodatnih pitanja!
Pozdravi,
Golden Star Casino tim
Dear CasinoGuru Team and Harsheet99,
We have already double investigated this case and would like to shed some light on the situation.
Our anti-fraud specialists noticed that the player bet on red+black+0 in one round, which is forbidden according to the Anti-Fraud Policy of our casino:
TERMS AND CONDITIONS (https://goldenstar-casino.com/terms-and-conditions)
Anti-fraud Policy
(p. 2.2) ''The player is not allowed to use any strategies playing any table games, such as roulette, card games and others. The Casino reserves the right to cancel all Player's winnings using such strategies.''
(p. 2.4) "The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table (Placing bets on black/red only covers 36 of 37 possible numbers)."
Therefore, the player's account was suspended and the winnings were confiscated in accordance with our Anti-Fraud Policy, which state the following:
(p. 2.1) We use special techniques to combat fraud in order to prevent any type of financial fraud at the Casino. Any attempt of fraud will result in immediate suspension of the Gambler’s account with the right of confiscation of all the funds in favor of Сasino.
Finally, we notified the player about our investigation and action taken, and requested all the necessary data and documents for the refund of deposited funds (screenshot of the email shared with CasinoGuru team via email).
We hope for your consideration of the aforementioned details and fairness in resolving this complaint as soon as possible.
Feel free to contact us in case of any additional questions!
Regards,
Golden Star Casino team
Zdravo kazino zlatna zvezda,
Želeo bih da vam navedem još neke situacije.
Kada sam izvršio povlačenje, vi ste zatražili dokumente i odbili povlačenje.
Stalno ste me tražili da učitam dokumente, ali nikada niste rekli da sam počinio prevaru.
Sve vreme si mi samo gubio vreme.
Postavio sam nekoliko zahteva za povlačenje, ali vi ste odbili i nikada niste rekli ovaj razlog. Sada si nekako onemogućio moj nalog i dao ovaj nepodnošljiv izgovor. Pobedio sam zbog svojih veština u igri.
Na primer: da sam dobio 99 opklada sa svojom lobanjom i uradio 1 opkladu na sve brojeve, vi momci ne cenite tih 99%, ali plačete zbog tih 1%.
Ja sam student. Moram da vodim sve svoje troškove. Nakon pobede u ovom kazinu, mislio sam da sam u mogućnosti da platim troškove smeštaja za tekući mesec. Ali vi ste momci blokirali moj račun i izgubili moj novac. Gde sad da idem?
Po mom saznanju, nisam uradio ništa loše ili nešto strategijski. Ali ako sam to uradio, molim vas da mi oprostite.
Moj zahtev je da mi dozvolite da ovaj put podignem svoj dobitak i tada možete da blokirate moj nalog. Moram da platim smeštaj.
Hi golden star casino,
I would like bring some more situations to your highlight.
When I placed the withdrawal you guys requested the documents and rejected the withdrawal.
You guys kept on asking me to upload the documents but never said that I have done fraud.
You were just wasting my time throughout.
I have placed several withdrawal requests but you guys rejected and never said this reason . Now somehow you disabled my account and giving this unbearable excuse. I had won because of my skills regarding the game .
For example: if I had won 99 bets with my skull and done 1 bet on all numbers you guys are not appreciating for that 99% but crying for that 1%.
I am a student. I have to manage all my expenses. After winning in this casino I thought I am able to pay off my accommodation expenses for the current month. But you guys blocked my account and forfeited my money. Now where am I supposed to go?
As per my knowledge I have not done anything wrong or something strategy wise. But if I have done so please forgive me.
It's my request to allow me to withdraw my winnings this time and you can block my account then. I have to pay for my accommodation .
Zdravo Matej,
Okrivljuju moje veštine na osnovu veštačke inteligencije. Mi ljudi smo samo to napravili. Moguće je da postoje greške u sistemu jer to nigde nije moguće stavljanjem jednakih opklada na crveno crno i 0 i dobitak od 7000INR.
Nadam se da razumete ovo.
U skladu sa odredbama i uslovima politike protiv prevara kazina, tačka 2.7 kaže da kazino može zatvoriti račun i preneti sav tekući bilans na vlasnika računa.
Molim vas da ovo uradite. Nemam nikakve strategije ili tako nešto.
Pokušajte da razumete da nisam uradio ništa loše. Pobedio sam svojim veštinama. Moram hitno da platim smeštaj.
Hi Matej,
They are blaming my skills on the grounds of Artificial Intelligence. We humans have only made that. It is possible that there are errors in the system because it is nowhere possible to by placing equal bets on red black and 0 and winning 7000INR.
Hope you understand this.
As per the terms and conditions of anti fraud policy of the casino, point 2.7 says the casino can close the account and transfer all the current balance to the account holder.
I request you to do this . I don't have any strategies or such.
Please try to understand I have not done anything wrong. I have won by my skills. I have to pay for my accommodation urgently.
Dragi CasinoGuru timu,
Pre svega, želimo da vam skrenemo pažnju na činjenicu da je igrač prihvatio uslove i odredbe našeg kazina prilikom registracije naloga.
Ovo nije jedini put da je igrač napravio takvu opkladu.
Sve potrebne detalje i dokaze o kršenju navedenih pravila smo podelili putem e-pošte.
Molim vas, budite ljubazni da proverite svoju e-poštu.
Nadamo se Vašem razmatranju navedenih detalja i pravičnosti u rešavanju ove žalbe što je pre moguće.
Srdačan pozdrav,
Golden Star Casino tim
Dear CasinoGuru Team,
First of all, we would like to draw your attention to the fact that the player accepted the terms and conditions of our casino, while registering an account.
This is not the only time a player has made such a bet.
We have shared all the necessary details and proofs of violation of the mentioned above rules via email.
Please, be so kind to check your email.
We hope for your consideration of the aforementioned details and fairness in resolving this complaint as soon as possible.
Best Regards,
Golden Star Casino team
Zdravo,
Veoma je sramotno za tako renomiran kazino kao što je zlatna zvezda da ovako laže. Sa mnom nisu podeljene nikakve informacije u vezi sa ovim.
Rečeno mi je samo da mi je nalog blokiran odlukom uprave.
Nakon nekoliko mejlova rekli su da sam učinio prevaru kladeći se na jednake opklade. Želim dokaz iz kazina zlatne zvezde. Molim vas, pokažite mi gde sam napravio jednake opklade? Želim da kazino guru od njih traži dokaze gde se može videti da sam stavio jednake opklade.
Ako bismo ravnopravnim opkladama mogli da zaradimo novac onda bi svi danas bili uspešni. Niko ne mora da radi.
Nisam osvojio 7000 INR od takvih strategija.
Moje pitanje je ko je uprava? Ko mu je dao pravo da zadrži moj novac? Ako kazino nije u stanju da isplati dobitke, zatvorite ga.
Vi momci imate kapacitet da prihvatite depozit, a zatim imate hrabrosti da isplatite dobitak.
Prihvatio sam uslove prilikom registracije i zato tražim od vas svoje tekuće stanje na računu.
U skladu sa uslovima, kazino može da zatvori moj nalog i mora da mi prenese sav tekući bilans uz naplatu povlačenja. U skladu sa odredbama i uslovima politike protiv prevara kazina, tačka 2.7 kaže da kazino može zatvoriti račun i preneti sav tekući bilans na vlasnika računa.
Tako da ja kazino zlatna zvezda da zatvorim svoj račun i da prenesem sav tekući bilans na mene.
Hvala vam
Hi there,
It is very shameful for such a reputed casino like golden star to lie like this. No informations has been shared with me regarding this.
I was only said that my account was blocked by the decision of the administration.
After several mails they Said I had done fraud by betting equal bets. I want the proof from the golden star casino. Please show me where have I done equal bets? I want casino guru to ask them for the proofs where it can be seen I have placed equal bets.
If by placing equal bets we can earn money then everyone would have been successful today. No one has to work.
I didnt won 7000INR from such strategies .
My question is who is the administration? Who has given the right to him to keep my money? If the casino is not capable of paying the winnings close it.
You guys have the capacity to accept the deposit, then have the guts to pay the winnings.
I do have accepted the terms while signing up and that is why I am claiming my current account balance from you guys.
As per the terms the casino can close my account and they have to transfer all the current balance to me subject to withdrawal charges. As per the terms and conditions of anti fraud policy of the casino, point 2.7 says the casino can close the account and transfer all the current balance to the account holder.
So I golden star casino to close my account and to transfer all the current balance to me .
Thank you
Poštovani predstavnike kazina.
Napisali ste u mejlu i žalbi da je igrač napravio jednu opkladu na crveno + crno + 0 i poslao više snimaka ekrana iz istog dela uslova.
U slučajevima kada se uslovi krše kao izolovani događaj koji nije imao za cilj da dobije nepravednu prednost, smatramo da nije potrebno striktno poštovati uslove, ali kazina treba da procene svaki slučaj pojedinačno.
Ako je igrač napravio samo jednu opkladu na crveno + crno + nula, a ova opklada mu nije značajno pomogla da završi opkladu, smatramo da bi trebalo da bude plaćen. Međutim, ako je koristio ove opklade da završi klađenje bez značajnih gubitaka (da ponovi takvu opkladu ili sa značajnom količinom novca), mi smo na strani kazina.
Poštovani predstavnike kazina:
Ranije ste u žalbi napisali da je igrač napravio samo jednu takvu opkladu. (iste informacije koje sam imao iz e-pošte). Međutim, kasnije ste napisali da je napravljeno više sličnih opklada, pa vas molim da razjasnite situaciju.
Dear casino representative.
You wrote in the email and the complaint that the player made one single bet on red + black + 0 and sent multiple screenshots from the same part of the terms and conditions.
In cases where terms are breached as an isolated event that was not aimed to gain an unfair advantage, we believe it is unnecessary to follow terms strictly, but casinos should evaluate each case individually.
If the player only made one bet on red + black + zero, and this bet didn't significantly help him to complete the wagering, we believe he should be paid. However, if he used these bet(s) to complete the wagering without significant losses (make such a bet repeatedly or with a significant amount of money), we are on the side of the casino.
Dear casino representative:
Before in the complaint, you wrote that the player made only one such bet. (same info I had from email). However, later you wrote that multiple similar bets were made, so please clarify the situation.
Zdravo Matej,
Moje jedino pitanje je da li možete zaraditi novac ili zaraditi profit stavljanjem jednakih opklada?
Rekli ste samo da ćemo na svakoj opkladi izgubiti 2,7% stavljanjem jednakih opklada.
Time je dokazano da nijedno klađenje ne može biti završeno bez gubitaka. Čak i da sam uradio sigurno klađenje, kazino je zaradio 2,7% opklade. Dakle, kazino ni u kom slučaju nije u gubitku.
Ono što sam osvojio je zbog mojih veština i možda sreće.
Zašto ću ovako da gubim novac?
Nisu napravljene nikakve strategije protiv ovog kazina da bi se stekla nepravedna prednost.
Da sam izgubio depozit, kazino u tom slučaju neće vratiti depozit.
U ovom slučaju sam osvojio skoro 4,5 puta svog depozita, tako da mi vraćaju depozit.
Ako nisam uradio ništa loše zašto bih trebao da patim ovako?
Hi Matej,
My only question is can you make money or earn profits by placing equal bets?
You only said this that on every Bet we will lose 2.7% by placing equal bets.
Hence proved that no wagering can be completed without losses. Even if I had done safe wagering,The casino has earned 2.7% of the bet. So the casino is not in loss in any case.
What i had won was because of my skills and maybe luck.
Why am I going to lose money like this?
No strategies had been made against this casino to gain an unfair advantage.
If I had lost my deposit the casino wasn't going to return the deposit in that case.
In this case I had won almost 4.5 times of my deposit so they are returning the deposit.
If I have not done anything wrong why am I supposed to suffer like this?
Dragi CasinoGuru timu,
Iskreno nam je žao zbog ovakvog nesporazuma.
Kao što smo pomenuli u prethodnom odgovoru, ovo nije jedini put da je igrač napravio takvu opkladu.
Igrač se više puta kladio na crveno+crno+0 u istoj rundi. Zbog toga je nalog igrača suspendovan i dobici su konfiskovani u skladu sa našom Politikom borbe protiv prevara.
Nadamo se da ste već videli snimke nekoliko rundi, gde su vidljivi njihovi detalji i dokazi o kršenju navedenih pravila.
Nadamo se Vašem razmatranju navedenih detalja i pravičnosti u rešavanju ove žalbe što je pre moguće.
Srdačan pozdrav,
Golden Star Casino tim
Dear CasinoGuru Team,
We are sincerely sorry for such misunderstanding.
As we mentioned in a previous response, this is not the only time a player has made such a bet.
Player repeatedly bet on red+black+0 in the same round. Therefore, the player's account was suspended and the winnings were confiscated in accordance with our Anti-Fraud Policy.
Hope, you have already seen screenshots of a few rounds, where their details and proofs of violation of the mentioned above rules are visible.
We hope for your consideration of the aforementioned details and fairness in resolving this complaint as soon as possible.
Best Regards,
Golden Star Casino team
Dragi kazino guru tim,
Sada se izvinjavaju zbog nesporazuma.
Jedina istina je da su oni sami zbunjeni istim.
U jednom trenutku traže neki izgovor, a u drugom trenutku traže drugi izgovor, sada su potpuno zarobljeni pa se izvinjavaju.
Ovo se nikako ne prihvata, blokirali su moj nalog na osnovu svog nesporazuma za koji ja nisam odgovoran.
Pričaju o tome da sam se više puta kladio na crveno crno 0 .
Predstavnik Zlatne zvezde ljubazno odgovori na ovo: možete li zaraditi novac na berzi tako što ćete ravnopravno plasirati duge i kratke trgovine? Možete li zaraditi novac i zaraditi? Ako možete to da uradite, recite nam strategiju koju ste vi napravili.
Ovo je osnovni zdrav razum da će svaki krug igrač izgubiti neki % svojih opklada ako igra jednako.
Štaviše, kazino Golden Star nije se suočio sa bilo kakvim gubicima zbog ovih opklada. Da su se suočili sa bilo kakvim gubicima, ne bih se zalagao za isto.
Molim vas da sada ozbiljno shvatite ovo pitanje.
AKO GOLDEN STAR KASINO JOŠ UVEK NE DAJE MOJU ISPLATU, ZAHTEVAM KAZINO GURU TIM DA PREDUZME STROGE MERE PROTIV NjIH.
Dear casino guru team,
Now they are saying sorry for the misunderstanding.
The only truth is they are themselves confused with the same.
At one point they are making some excuse and at the other point they are making another excuse, now they are fully trapped so they are saying sorry .
This is not accepted at all they have blocked my account on the basis of their misunderstanding for which I am not responsible.
They are talking about that I have repeatedly bet on red black 0 .
Golden star representative kindly answer this: can you make money in the stock market by placing long and short trades equally? Can you make money and earn profits? If you can do so please tell us the strategy built by you.
This is basic common sense that every round the player will lose some % of their bets if they play equally.
Moreover the golden star casino has not faced any kind of losses because of these bets. Had they faced any losses I would have not argued for the same.
Kindly take this matter on a serious note now.
IF GOLDEN STAR CASINO STILL DOESNT GIVES MY PAYOUT , I REQUEST CASINO GURU TEAM TO TAKE STRICT ACTIONS AGAINST THEM.
Poštovani Harsheet99,
Možete li ukratko da opišete svoju igru? Na koju ste opkladu dobili i koliko ste opklada na crveno + crno + nula dali?
Kazino ističe da ste napravili brojne ove opklade da biste oslobodili klađenje bonusa - što je zabranjeno.
Međutim, ranije je slučaj bio predstavljen kao pojedinačna opklada na crveno + crno + nula - što ne bi trebalo toliko da utiče na klađenje.
Poenta je da ako igrači pokriju tabelu, znaju da mogu izgubiti 2,7% i ne više. Obično igranje se zasniva na sreći, ali pokrivanje stola je čista matematika.
Ova strategija se koristi da maksimizira profit od velike pobede ili da ima neku pozitivnu vrednost nakon uzimanja bonusa.
Ako je vaša igra u ovom slučaju, bojim se da je kazino u pravu.
Dear Harsheet99,
Could you please describe your gameplay briefly? On which bet you won, and how many bets on the red + black + zero did you make?
The casino is pointing out that you made numerous these bets to clear out the wagering of the bonus - which is forbidden.
However, before the case was presented as a single bet on red + black + zero - which shouldn't affect the wagering so much.
The point here is that if the players cover the table, they know that they can lose 2,7% and not more. Ordinary playing is based on luck but covering the table is pure math.
This strategy is used to maximize the profit from a big win or to have some positive value after taking a bonus.
If your play is this case, then I am afraid the casino is right.
Zdravo Matej,
Pre svega hvala vam na trudu u vezi sa ovim slučajem.
Drugo, nisam tražio nikakve bonuse na svom računu. Za bonus nije urađeno klađenje. Na mom računu nije bilo bonusa.
Ukupna igra je obavljena na depozit.
Opklade na koje sam pobedio bile su sledeće:
Kladio sam se na jednu boju i na sreću sam pobedio u ruletu.
Kladio sam se u igri super sicbo.
Srećom, uspeo sam da pobedim u svemu ovome bez ikakvih strategija i postavljanjem samo na jednu boju.
Odigrao sam dovoljno utakmica da završim svoje klađenje i tako sam dobio veliku pobedu. Nije moguće osvojiti 7000 INR stavljanjem jednakih opklada.
Igrao sam normalno i na sreću sam pobedio.
Dakle, ovo je slučaj. Nadam se da razumete.
Hi Matej,
First of all thank you for your efforts regarding this case.
Secondly I have not claimed any bonuses on my account . No wagering was done for the bonus. There were no bonuses on my account.
The total gameplay was done on the deposit.
The bets on which I won was as under:
I placed bets on a single colour and luckily I won in roulette.
I placed bets in super sicbo game.
Luckily I was able to won in all this without any strategies and by placing only on one colour.
I had played enough games to complete my wagering and so I had won big. It's not possible to win 7000INR by placing equal bets.
I was playing ordinarily and luckily I won.
So this is the case. Hope you understand.
Dragi CasinoGuru timu,
Upravo smo sa vama podelili novosti u vezi sa ovim slučajem.
Molim vas, budite ljubazni da proverite svoju e-poštu.
Nadamo se Vašem razmatranju navedenih detalja i pravičnosti u rešavanju ove žalbe što je pre moguće.
Srdačan pozdrav,
Golden Star Casino tim
Dear CasinoGuru Team,
We've just shared updates regarding this case with you.
Please, be so kind to check your email.
Hope for your consideration of the aforementioned details and fairness in resolving this complaint as soon as possible.
Best Regards,
Golden Star Casino team
Zahtevam da podelim i detalje ovde. Čak i ja treba da znam šta su podelili. Bez obzira da li su podelili tačne detalje ili ne.
Pretpostavljam da imam pravo da vidim slike koje je Golden Star Casino podelio.
Ja sam korisnik i jasnije poznajem stvarnost.
Nisam tražio nikakve bonuse pa zašto ću igrati na sigurno klađenje?
Pitam Golden Star Casino da objasni ovo.
I request to share the details over here too. Even I should know what they have shared. Whether they have shared the correct details or not.
I guess I have this right to see the images which golden star casino has shared.
I am a user and I know the reality more clearly.
I have not claimed any bonuses so why will I play safe betting?
I ask golden star casino to explain this.
Dragi Harsheet99,
Bez dozvole predstavnika kazina, ne mogu da podelim nikakve dokaze koje je kazino pružio. Međutim, mogu da vas pitam šta sam video, a vi možete potvrditi/demantovati dokaze o kojima je reč.
Poštovani predstavnici kazina, poslao sam vam dodatna pitanja putem e-pošte.
Dear Harsheet99,
Without the casino's representative permission, I can't share any evidence provided by the casino. However, I can ask you about what I saw, and you can confirm/deny the evidence in question.
Dear casino representative, I sent you additional questions via email.
Dragi Casino Guru timu,
Obaveštavamo Vas da nam je potrebno još malo vremena da prikupimo sve potrebne informacije po Vašem poslednjem zahtevu.
Čim dobijemo odgovor od nadležnog odeljenja, stupićemo u kontakt sa vama.
Hvala vam puno na strpljenju i razumevanju.
Srdačan pozdrav,
Golden Star Casino tim
Dear Casino Guru team,
We would like to inform you, that we need a little more time to collect all the necessary information according to your last request.
As soon as we receive a response from the relevant department, we will get in touch with you.
Thank you very much for your patience and understanding.
Best regards,
Golden Star Casino team
Dragi kazino guru tim,
Sada traže više vremena.
Molim vas pročitajte ponovo.
Zatvorili su mi račun na osnovu nečega za šta trenutno nemaju dokaze.
Tražeći dokaze traže više vremena. To tačno znači da je moj nalog zatvoren bez ikakvog razloga.
Ili je to bila tehnička greška ili su to uradili namerno.
Dear casino guru team,
Now they are asking for more time.
Please read it again.
They closed my account on the grounds of something for which they don't have any proofs currently.
On asking for proofs they are are asking for more time. This exactly means that my account was closed without any reason.
Either it was a technical error or they have done it intentionally.
Poštovani Harsheet99,
Razumem vašu frustraciju; međutim, moramo da vidimo ceo dnevnik da bismo bolje razumeli situaciju. U početku smo, zbog greške u komunikaciji, verovali da ste napravili samo jednu opkladu (crveno+crno+nula); dakle, mi smo bili na vašoj strani. Međutim, sada je kazino poslao dokaz da ste napravili višestruke opklade i moramo da napravimo novu procenu slučaja na osnovu svih dostupnih podataka.
(moguće je da ćemo na osnovu podataka utvrditi da ste stekli nepravednu prednost - još ne znam jer nisam video vaš dnevnik, ali budite spremni i na ovu opciju)
Dear Harsheet99,
I understand your frustration; however, we need to see the whole log to understand the situation better. In the beginning, because of a communication error, we believed that you made only one bet (red+black+zero); therefore, we were on your side. However, now the casino sent evidence that you made multiple these bets, and we need to create a new evaluation of the case based on all the data available.
(it is possible that, based on the data, we will find that you gained an unfair advantage - I don't know yet because I don't saw your log, but please be prepared for this option too)
Dragi Matej,
Samo želim da znam kakvu sam nepravednu prednost iskoristio.
Koliko se sećam, samo ste rekli da ćemo stavljanjem svih tih opklada izgubiti 3,7% svake opklade, pa zašto ću ja praviti te opklade i izgubiti svoj novac?
Nisam tražio nikakvu vrstu bonusa, pa zašto ću tako kladiti svoj novac i trošiti svoj novac, samo mi recite ovo.
Pokazuje vam se samo ono što su hteli da vam pokažu.
Dear Matej,
I just want to know what unfair advantage had I taken.
As far as I remember you only said that by making all those bets we will lose 3.7% of each bets so why am I going to make those bets and lose my money?
I have not claimed any kind of bonuses so why am I going to wager my money like that and waste my money you only tell me this.
You are only shown what they wanted to show you.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Dragi CasinoGuru timu i Harsheet99,
Proverili smo situaciju koja se dogodila i želimo da podelimo rezultat istrage.
Prvo, nikada nismo spomenuli da je igrač napravio opklade sa prekršajem da bi ispunio uslov opklade za bilo koji bonus, on je igrao na svoja sredstva.
Drugo, postoji činjenica da se igrač više puta kladio na crveno+crno+0 u istoj rundi. Harsheet99 je napravio 7 od 16 opklada uz kršenje Politike borbe protiv prevara. Snimci ekrana sa detaljima o opkladama su dostavljeni CasinoGuru timu putem e-pošte ranije.
Zbog toga je nalog igrača suspendovan i dobici su konfiskovani u skladu sa našom Politikom borbe protiv prevara, koja kaže sledeće:
ODREDBE I USLOVI (https://goldenstar-casino.com/terms-and-conditions)
Politika protiv prevara
(str. 2.1) „Koristimo posebne tehnike za borbu protiv prevare kako bismo sprečili bilo koju vrstu finansijske prevare u Kazinu. Svaki pokušaj prevare će dovesti do momentalne suspenzije računa Kockara uz pravo konfiskacije svih sredstava u korist od Sasina."
(str. 2.2) ''Igraču nije dozvoljeno da koristi bilo kakve strategije igranja bilo kakvih stonih igara, kao što su rulet, kartaške igre i druge. Kazino zadržava pravo da otkaže sve dobitke igrača koristeći takve strategije.''
(str. 2.4) „Kompanija ima strogu politiku borbe protiv prevara i koristi različite alate i tehnike za borbu protiv prevara. Ako je igrač osumnjičen za lažne radnje, uključujući, ali ne ograničavajući se na:
Rulet sa niskim rizikom gde igrač kladi jednake uloge za crno/crveno ili parno/neparno pokrivajući 25 ili više od 37 brojeva na stolu (Postavljanje opklada na crno/crveno pokriva samo 36 od 37 mogućih brojeva)."
Konačno, igrač je već nekoliko puta obavešten o našoj istrazi i preduzetim akcijama i zatražio je sve potrebne podatke i dokumente za povraćaj deponovanih sredstava (snimak ekrana e-pošte je već podeljen sa CasinoGuru timom putem e-pošte).
Nadamo se Vašem razmatranju navedenih detalja i pravičnosti u rešavanju ove žalbe što je pre moguće.
Slobodno nas kontaktirajte u slučaju bilo kakvih dodatnih pitanja!
Srdačan pozdrav,
Golden Star Casino tim
Dear CasinoGuru Team and Harsheet99,
We have double-checked the situation that happened and would like to share the result of the investigation.
Firstly, we never mentioned that the player made bets with violation to meet the wager requirement of any bonus, he played on his own funds.
Secondly, there is a fact that the player repeatedly bet on red+black+0 in the same round. Harsheet99 has made 7 out of 16 bets with violation of Anti-Fraud Policy. Screenshots with bets' details were provided to the CasinoGuru team via email earlier.
Therefore, the player's account was suspended and the winnings were confiscated in accordance with our Anti-Fraud Policy, which states the following:
TERMS AND CONDITIONS (https://goldenstar-casino.com/terms-and-conditions)
Anti-fraud Policy
(p. 2.1) "We use special techniques to combat fraud in order to prevent any type of financial fraud at the Casino. Any attempt of fraud will result in immediate suspension of the Gambler’s account with the right of confiscation of all the funds in favor of Сasino."
(p. 2.2) ''The player is not allowed to use any strategies playing any table games, such as roulette, card games and others. The Casino reserves the right to cancel all Player's winnings using such strategies.''
(p. 2.4) "The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table (Placing bets on black/red only covers 36 of 37 possible numbers)."
Finally, the player has already been notified a few times about our investigation and action taken and requested all the necessary data and documents for the refund of deposited funds (a screenshot of the email was already shared with CasinoGuru team via email too).
We hope for your consideration of the aforementioned details and fairness in resolving this complaint as soon as possible.
Feel free to contact us in case of any additional questions!
Best Regards,
Golden Star Casino team
Poštovani predstavnike kazina,
Možete li mi objasniti kako opklada na crveno + crno + nula može biti prednost za igrača?
Ova opklada ima efekat da ako su iznosi jednaki - igrač gubi 2,7% opklade u svakoj rundi.
Razumem da je bonus način kako da očistite opkladu sa tačno poznatim gubitkom, tako da to nije kockanje. Međutim, ako igrač odluči da se kladi svojim novcem, ne vidim zašto bi se to smatralo prevarom.
Još uvek čekam dnevnik igre - možda ću nakon što ga proverim pronaći nešto, ali po tome kako opisujete slučaj, mi smo na strani igrača.
Dear casino representative,
Could you please explain to me how a bet on red + black + zero could be an advantage for a player?
This bet has the effect that if the amounts are equal - the player loses 2.7% of the bet each round.
I understand that a bonus is a way how to clear the wagering with exactly a known loss, so it is not gambling. However, if the player decides to make such bets with his own money, I don't see why this should be considered fraud.
I am still waiting for a game log - maybe after I check it, I will find something, but from how you describe the case, we are on the player's side.
Dragi CasinoGuru timu,
Upravo smo sa vama podelili novosti u vezi sa ovim slučajem.
Molim vas, budite ljubazni da proverite svoju e-poštu.
Nadamo se Vašem razmatranju svih navedenih detalja i pravičnosti u rešavanju ove žalbe što je pre moguće.
Srdačan pozdrav,
Golden Star Casino tim
Dear CasinoGuru Team,
We've just shared updates regarding this case with you.
Please, be so kind to check your email.
Hope for your consideration of all aforementioned details and fairness in resolving this complaint as soon as possible.
Best Regards,
Golden Star Casino team
Dragi CasinoGuru timu i Harsheet99,
Još jednom smo proverili situaciju koja se desila i, kao izuzetak, odlučili da vratimo sve dobitke.
Upravo smo poslali novu e-poštu sa zahtevom svih potrebnih podataka i dokumenata za povraćaj novca.
Harsheet99, budite tako ljubazni da proverite svoje poštansko sanduče i pružite nam sve potrebne informacije, kako bismo mogli da obradimo povraćaj novca.
Slobodno nas kontaktirajte u slučaju bilo kakvih dodatnih pitanja - radimo 24/7 i rado ćemo vam pomoći.
Srdačan pozdrav,
Golden Star Casino tim
Dear CasinoGuru Team and Harsheet99,
We have double-checked the situation that happened and, as an exception, decided to return all winnings.
We have just sent a new email with the requirement of all necessary data and documents for the refund of winning.
Harsheet99, please, be so kind, to check your mailbox and provide us with all required information, so we will be able to process the refund.
Feel free to contact us in case of any additional questions - we work 24/7 and will be more than happy to help you.
Best Regards,
Golden Star Casino team
Zdravo ,
Poslao sam poštom sve potrebne dokumente i svoje bankovne podatke pre 2 dana.
Još uvek nema odgovora od vas.
Prođite kroz to i obradite moje povlačenje.
Hvala
Hi ,
I have mailed all the required documents and my bank details 2 days back.
Still there is no reply from you guys.
Kindly go through it and process my withdrawal.
Thanks
Dragi predstavnici kazina, hvala vam na odluci.
Dragi Harsheet99, možete li potvrditi da ste primili dobitke i možemo da zatvorimo slučaj?
Dear casino representative, thank you for your decision.
Dear Harsheet99, could you please confirm that you received the winnings, and we can close the case?
Dear Harsheet99,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Poštovani Harsheet99,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Matej
Casino.Guru
Dear Harsheet99,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Matej
Casino.Guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.