Igrač iz Irske je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Irske je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
Zdravo! Moje ime je Stefan S***! Nekoliko puta sam pokušavao da izvršim povlačenje i odbijen sam. Razgovaram sa nekoliko operatera i sve rečeno je tehnički problem. Jedan od njih je rekao da novac sa njegove strane ide u moju banku, ali je ipak odbijen. Izgleda čudno.
Hi! My name is Stefan S***! I’m trying several times to make a withdrawal and was rejected. I’m speaking with couple of operators and all said was technically problem. One of them said tha money from him side is going to my bank but still rejected. Its looking strange.
Dear Somy3989,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Zdravo Kristina! Moj nalog je u potpunosti verifikovan.
Danas je moje povlačenje ponovo odbijeno i kada sam pitao operatera šta se desilo rekao je da moram da sačekam ažuriranje.
Nekoliko puta pokušavam da izvršim povlačenje, ali je sve vreme odbijeno i još uvek nemam odgovor zašto. Hvala vam!
Hi Cristina! My account is fully verified.
Today my withdrawal was rejected again and when I asked to operator what happened said I must to wait for an update.
Im trying to make a withdrawal several times but all the time was rejected and still I don’t have an answer why. Thank you!
Hvala vam na odgovoru, Somi3989. Da li ste ranije izvršili uspešna povlačenja? Da li ste pokušali da zatražite povlačenje putem alternativnog načina plaćanja?
Možete li potvrditi da ste prošli KIC verifikaciju?
Thank you for your reply, Somy3989. Have you made any successful withdrawals before? Have you tried requesting a withdrawal via an alternative payment method?
Could you please confirm that you have passed the KYC verification?
Zdravo Kristina! Da, prolazim KIC verifikaciju i da, uspešno sam povukao bankovni transfer, ali ovaj metod nije dostupniji.
Hvala vam!
Hi Cristina! Yes I’m passing KYC verification and yes I’m made successful withdrawal on bank transfer but its not more available this method.
Thank you!
Zdravo Kristina! Danas je moje povlačenje ponovo odbijeno bez ikakvog objašnjenja.
Kada razgovaram sa operaterima kaže da koriste metod bankovnog transfera, ali oni nemaju tu opciju.
Hi Kristina! Today my withdrawal was rejected again without any explanation.
When I’m speaking with operators says to use bank transfer method but they don’t have that option.
Hvala vam puno na odgovoru, Somi3989. Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Možete li da prosledite svu relevantnu komunikaciju između vas i kazina na KSKSKSKSKS0@email.kkkkk ? Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you very much for your reply, Somy3989. Have you accumulated your winnings with or without an active bonus?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
Draga Somi3989
Izgleda da vaša banka ne prihvata uplatu.
Molimo Vas da koristite alternativnu karticu/uplatu u slučaju da transakcija ponovo ne uspe.
Srdačan pozdrav
Dear Somy3989
Looks like your bank is not accepting the payment.
We kindly ask you to use an alternative card/payment in case the transaction fails again.
Kind regards
Ok. Pokušavam sa drugom Visa karticom
Danas razgovaram sa svojim bankovnim provajderom i ona je rekla da nema novca sa druge strane koji pokušava da dođe na moj račun. Tako? Gde je istina?
Ok. I’m trying with another Visa card
I’m speaking today with my bank provider and she said no any money from another side trying to coming to my account. So? Where is the truth?
Pozdrav svima,
Hvala obojici na odgovorima.
Somi3989, da li sam dobro razumeo da ste probali drugu Visa karticu koju je izdala druga banka?
Hello everyone,
Thank you both for your replies.
Somy3989, do I understand correctly that you tried another Visa card issued by a different bank?
Zdravo Kristina! Ne još, moram da sačekam dok moje povlačenje ponovo ne bude odbijeno i nakon toga pokušavam sa drugom vizom za drugu banku
Hi Kristina! Not yet, I must to wait until if my withdrawal is rejected again and after that I’m trying with another visa for a different bank
Zdravo ponovo Kristina! Danas je moje podizanje ponovo odbijeno kao i obično i napravio sam još jedno podizanje kod Pemanent TSB banke, ali nemam poverenja u njega da reši problem.
Hvala vam!
Hi again Kristina! Today my withdrawal was rejected again as usual and I made another withdrawal with Pemanent TSB Bank but I don’t have any trust in him to solve the problem.
Thank you!
Sada je devet puta redom Zdravo Kristina! Danas je moje povlačenje ponovo odbijeno čak i nakon što sam promenio Visa karticu. Rekao sam ti da se ništa nije dogodilo.
Napomena: Kazino me traži da pošaljem sliku svoje kartice, ali je KIC verifikacija obavljena.
Hvala vam!
Now its nine times in a row Hi Kristina! Today my withdrawal was rejected again even after I changed Visa card. I’m told you nothing happened.
Note: Casino ask me to send a picture of my card but KYC verification was done.
Thank you!
Zdravo,
Evo liste sledećih banaka koje su trenutno podržane:
AN POST
EBS GRAĐEVINSKO DRUŠTVO
MBNA EUROPE BANK DOO.
PERMANENT TSB
GUVERNER I KOMPANIJA BANKE IRSKE
Koristite karticu koju je izdala jedna od gore navedenih banaka ili koristite alternativni način podizanja.
Srdačan pozdrav
Hello,
Here is the list of the following banks that are supported as per the moment being:
AN POST
EBS BUILDING SOCIETY
MBNA EUROPE BANK LTD.
PERMANENT TSB
THE GOVERNOR AND COMPANY OF THE BANK OF IRELAND
Please use the card that was issues by one of the banks above or use the alternative withdrawal method.
Kind regards
Zdravo Kristina!
Danas je moje povlačenje ponovo odbijeno, sada je deset puta zaredom. Sada koristim jedan od preporučenih metoda od strane kazina (stalna tsb banka) i šaljem kopiju kartice. Videćemo šta će se desiti, u svakom slučaju ne moram mnogo da očekujem.
Hvala vam!
Hi Kristina!
Today my withdrawal was rejected again,now it’s ten times in a row. I’m using now one of the recommended methods by casino (permanent tsb bank)and I’m send as well a copy of the card. Will see what happens,any way I don’t have to much expected.
Thank you!
Zdravo Kristina!
Konačno danas imam svoj novac. Hvala vam na implikaciji!
Imam samo jedno pitanje, zašto ovaj kazino ima tako dobre kritike? Čitam više od 50 i većina je bila loša.
Hvala ti za sve!
Hi Kristina!
Finally today I have my money. Thank you for your implication!
I have just one question, why this casino have so good reviews? I’m reading more than 50 and the majority was bad.
Thank you for all!
Draga Somi3989,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu. Ako vas iskreno zanima kako pregledavamo onlajn kazina, slobodno pročitajte sledeći članak: https ://casino.guru/our-casino-revievs. Naše recenzije i ocene kazina nisu zasnovane na iskustvu jedne osobe, već na temeljnom istraživanju.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear Somy3989,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. If you are honestly interested in how we review online casinos, please feel free to read the following article: https://casino.guru/our-casino-reviews. Our reviews and casino ratings are not based on one person's experience but on thorough research.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.