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Hi! My name is Stefan S***! I’m trying several times to make a withdrawal and was rejected. I’m speaking with couple of operators and all said was technically problem. One of them said tha money from him side is going to my bank but still rejected. Its looking strange.

Dear Somy3989,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi Cristina! My account is fully verified.

Today my withdrawal was rejected again and when I asked to operator what happened said I must to wait for an update.

Im trying to make a withdrawal several times but all the time was rejected and still I don’t have an answer why. Thank you!

Thank you for your reply, Somy3989. Have you made any successful withdrawals before? Have you tried requesting a withdrawal via an alternative payment method?

Could you please confirm that you have passed the KYC verification?

Hi Cristina! Yes I’m passing KYC verification and yes I’m made successful withdrawal on bank transfer but its not more available this method.

Thank you!

Hi Kristina! Today my withdrawal was rejected again without any explanation.

When I’m speaking with operators says to use bank transfer method but they don’t have that option.

Thank you very much for your reply, Somy3989. Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi Kristina! The wining was without bonus. Was three deposits before winning,10€,50€ and 100€

Dear Somy3989

Looks like your bank is not accepting the payment.

We kindly ask you to use an alternative card/payment in case the transaction fails again.

Kind regards

Ok. I’m trying with another Visa card

I’m speaking today with my bank provider and she said no any money from another side trying to coming to my account. So? Where is the truth?

Dear Somy3989

Would you please tell us the name of the bank, that issue the card you are withdrawing to?

Thank you in advance!

Kind regards

Hi! AIB BANK Ireland

Hello everyone,

Thank you both for your replies.

Somy3989, do I understand correctly that you tried another Visa card issued by a different bank?

Hi Kristina! Not yet, I must to wait until if my withdrawal is rejected again and after that I’m trying with another visa for a different bank

Ok, I understand. Please, keep us updated.

Hi again Kristina! Today my withdrawal was rejected again as usual and I made another withdrawal with Pemanent TSB Bank but I don’t have any trust in him to solve the problem.

Thank you!

Now its nine times in a row Hi Kristina! Today my withdrawal was rejected again even after I changed Visa card. I’m told you nothing happened.

Note: Casino ask me to send a picture of my card but KYC verification was done.

Thank you!

Hello,

Here is the list of the following banks that are supported as per the moment being:

AN POST

EBS BUILDING SOCIETY

MBNA EUROPE BANK LTD.

PERMANENT TSB

THE GOVERNOR AND COMPANY OF THE BANK OF IRELAND

Please use the card that was issues by one of the banks above or use the alternative withdrawal method.

Kind regards

Hello,

I’m already using my permanent tsb card and you are rejecting again. Any way I’m using again if it necessary

Hello!

I’m already using permanent tsb bank card but you are rejecting again. I’m using again if its necessary

Hi Kristina!

Today my withdrawal was rejected again,now it’s ten times in a row. I’m using now one of the recommended methods by casino (permanent tsb bank)and I’m send as well a copy of the card. Will see what happens,any way I don’t have to much expected.

Thank you!

Hi Kristina!

Finally today I have my money. Thank you for your implication!

I have just one question, why this casino have so good reviews? I’m reading more than 50 and the majority was bad.

Thank you for all!

Dear Somy3989,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. If you are honestly interested in how we review online casinos, please feel free to read the following article: https://casino.guru/our-casino-reviews. Our reviews and casino ratings are not based on one person's experience but on thorough research.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru